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Du vil blive introduceret til Dynamics CRM 2016 og lære at installere, konfigurere og administrere Dynamics CRM Servere og Klienter.
På dette Microsoft Dynamics CRM 2016 kursus vil du fokusere på at installere og administrere Microsoft CRM Server. Du vil også få en forståelse for følgende emner indenfor Dynamics CRM 2016:
This course provides the knowledge required to install, configure and manage Dynamics CRM On-premise and within Azure.
The course begins with an overview of Microsoft CRM licensing. The different methods for accessing Dynamics CRM Online are explained along with hardware and software requirements for the browser, Outlook and native app clients.
Planning the installation of Dynamics CRM is then covered. This involves understanding if the hardware and software requirements for Dynamics CRM Server and its supporting technologies.
The course then focuses on managing the Dynamics CRM deployment. This involved how to create, import, update and upgrade organisations.
The different methods of upgrading to Dynamics CRM 2016 are explored.
Making Dynamics CRM Server available to remote users over the internet and for mobile apps is a key post installation step which is explained in detail. This involves enabling Dynamics CRM for SSL and configuring ADFS and claims based authentication.
How to install and manage the various clients for Dynamics CRM Online including Outlook and the native apps for phones and tables is the next major topic of this course. This involves how to enable functionality such as entities and dashboards for the mobile clients as well as the functionality for working offline.
Handling email, appointments, contacts and tasks is a major requirement for CRM users. The course will explain the different methods for synchronising these between CRM Online and the various clients.
The course shows how to manage the Outlook and mobile clients for Dynamics CRM and the different methods to configure synchronisation of email, contacts and appointments.
The course will then cover how to monitor and manage your Dynamics CRM system using the built in tools. The course will also show you how to diagnose issues with client connectivity and how to use the diagnostic and tracing tools provided by Microsoft.
The course will finish with exploring how to install Dynamics CRM Server within Azure and the use of Lifecycle Services.
Du tager følgende eksamen som en del af dit kursus:
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