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This accelerated ITIL® 4 Specialist: Drive Stakeholder Value certification course, is for IT professionals who foster relationships with stakeholders to co-create value and drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.
The course will help you to: effectively manage key stakeholders build trusted relationships shape customer demand embed effective design thinking optimize user experience and customer experience.
The ITIL 4 Drive Stakeholder Value (DSV) qualification is intended to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The ITIL 4 Drive Stakeholder Value examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. The ITIL 4 Drive Stakeholder Value qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidates practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.
This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.
In just 2 days, you’ll learn to Shape customer demand - Effectively manage stakeholders and target them with the right service offerings and value propositions. You’ll also learn how to:
At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL® 4 Specialist: Drive Stakeholder Value Certification certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.
ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This course is ideal for:
At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:
Your accelerated course includes:
Before attending this accelerated course, you should have:
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 95.54% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"A really well-run residential course, highly recommend."
Anonymous. (25.4.2024 (Thursday) to 26.4.2024 (Friday))
"Staff was super helpful and instructor was very informative"
Anonymous. (22.2.2024 (Thursday) to 23.2.2024 (Friday))
"Excellent service! Easy to book, join, learn, eat, sleep, pass."
R.L.. (22.2.2024 (Thursday) to 23.2.2024 (Friday))
"The trainer is highly knowledgeable on the content of the course. He has been instrumental to validate and understand some of the concepts. I will definitely recommend this course to my colleagues as it is great value for money."
Ana Veldhuis, Shell. (22.2.2024 (Thursday) to 23.2.2024 (Friday))
"An excellent and informed training experience"
David Threlfall, Arcadis. (22.2.2024 (Thursday) to 23.2.2024 (Friday))
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