ITIL® 5 Foundation

Achieve your ITIL® 5 Foundation certification quickly and efficiently with Firebrand Training's accelerated course. Our intensive program equips you with the skills to transform your organization and leverage information technology in the modern service economy.

What is ITIL® 5?

ITIL (Information Technology Infrastructure Library®) is the most comprehensive and consistent documentation of best practices for IT Service Management. It provides a robust framework to help organizations improve their tech-enabled products and services. With PeopleCerts' ITIL® 5 Foundation certification, you’ll learn to adapt and utilize various aspects of digitization in the business world.

During your course, you’ll cover:

• Key Concepts of the ITIL® 5 Framework: Digital Product & Service Management fundamentals such as value, outcomes, cost, risk, utility, warranty, and user experience
• The Four Dimensions of Product & Service Management: Examine organizations & people, partners & suppliers, information & technology, and value streams & processes
• ITIL® and Modern Ways of Working, including DevOps and PRINCE2®
• ITIL® and AI: Discover how AI, GenAI, and automation support lifecycle activities and enhance service delivery
• The ITIL® Product & Service Lifecycle: Explore how organizations discover, design, acquire, build, transition, operate, deliver, and support digital products and services
• The ITIL Value System (IVS): See how guiding principles, governance, value chain activities, management practices, and continual improvement work together
• Value Co-Creation, Streams, and Workflow Optimization: Understand value stream mapping, complexity thinking, and how to improve flow across the organization
• IT Service Management: Gain insights into effective ITSM

Using our Lecture | Lab | Review technique, we ensure that you absorb the information 40% faster, helping you achieve certification efficiently. Empower your IT service management career with the best ITIL® 5 Foundation training. Your future in IT starts here!

Residential and Online ITIL® Foundation training

Our accelerated ITIL Foundation course is led by experienced ITIL instructors to enhance your understanding of the course material. We offer both residential and online flexible learning options to suit your learning preferences:

• Residential Courses: Includes accommodation, meals, and snacks for a focused learning experience.
• Online Training: Access the same high-quality content and instruction from the comfort of your home or office.

Certification preparation:

The ITIL® 5 Foundation certification is your first step to ITIL certification. Our course includes:

• Approved Courseware, Labs, and Practice Exams: Comprehensive materials to prepare you thoroughly
• ITIL® 5 Foundation Certification Exam: voucher included as part of the course
• Expert Instruction: Learn from professionals with hands-on ITIL experience.

ITIL® and The Swirl Logo™ are registered trademarks of PeopleCert, used under permission of PeopleCert Ltd, 2025. All rights reserved. 

1. Key ITIL® Terms and Definitions

1.1 Product and Service Management
1.2 Experience, Strategy, Transformation
1.3 Service Offerings
1.4 Value Co Creation
1.5 Service Relationships

2. The ITIL® Four Dimensions of Product and Service Management

2.1 Introduction
2.2 Internal & External Factors

3. The ITIL® Product and Service Lifecycle

3.1 Introduction
3.2 Purpose of Each Lifecycle Activity

4. The ITIL® Value System

4.1 Components
4.2 Guiding Principles
4.3 Governance
4.4 Value Chain
4.5 Management Practices
4.6 Continual Improvement Model

5. Value Stream Identification, Mapping & Management

5.1 Key Concepts
5.2 Application
5.3 Purpose

6. ITIL® and AI

6.1 Introduction to AI
6.2 AI Governance

7. ITIL® and Other Frameworks

7.1 ITIL® & DevOps
7.2 ITIL® & PRINCE2®

There are no pre-requisites to attend the ITIL® 5 Foundation course. 

As part of your course, you will prepare for and sit the following exam, covered by the Firebrand Certification Guarantee:

ITIL® 5 Foundation exam

• Format: Multiple-choice
• Number of questions: 40
• Passing score: 65% (26 marks out of 40)
• Duration: 1 hour
• Domains:
  • Domain 1. Key ITIL® terms and definitions (30%)
  • Domain 2. The ITIL® Four Dimensions of Product and Service Management (10%)
  • Domain 3. The ITIL® Product and Service Lifecycle (10%)
  • Domain 4. The ITIL® Value System (40%) 
  • Domain 5. Value stream identification, mapping, and management (5%)
  • Domain 6. ITIL® and AI (2.5%) 
  • Domain 7. ITIL® and other frameworks (2.5%)

Recertification information:

ITIL® certifications will require recertification after 3 years. If you would like to know more, please do not hesitate to contact us to discuss your requirements.

Who should take this course?

The ITIL® 5 Foundation certification is suitable for a wide range of IT and business professionals, including:

• IT staff such as System Administrators, Network Engineers, and Support Technicians
• IT Managers and Team Leaders responsible for overseeing IT services, projects, or teams
• Service Desk Agents, Support Engineers, and other customer-facing IT roles
• Business Managers who work closely with IT departments
• Project Managers working on IT-related projects
• IT Consultants
• Business Process Analysts
• Aspiring ITIL® Practitioners
• IT Service Providers

What’s new in ITIL® 5?

• AI-native by design: Designed for fast-changing digital organizations, the new ITIL drives growth across your organization with clarity and speed.
• Practical by nature: The new ITIL establishes clear value streams and ownership across teams, enabling organizations to turn strategy into outstanding, measurable results end-to-end through it’s 34 practice guides and ITIL Transformation module.
• Connecting digital product and service management: The new ITIL is designed to work across the business, bringing teams together, reducing silos, enabling them to move, deliver and grow as one.
• For IT Service Management – and now expanding for every role: The new ITIL remains essential for IT Service Management teams and is now equally relevant across the entire organization. It empowers every role, in organizations of all sizes, across industries to work in a shared way to deliver value through digital products and services.

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two training options. Choose between residential classroom-based and online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9am–5pm, with a nice long break for lunch. With Firebrand, you’ll get at least 12 hours/day of quality learning time with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Are you ready for the course? 

Get access to free practice tests for your course  Free Practice Test