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Microsoft - Certified Desktop Support Technician (MCDST)
Overview
New to IT? Get your Microsoft MCDST and CompTIA A+/N+ in one shot and save more than 33%. Call us to find out how to kick-start your career.
Our five-day Microsoft Certified Desktop Support Technician (MCDST) Accelerated Certification Program is designed for individuals who require the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.
Our MCDST Accelerated Certification Program:
- Allows you to achieve your MCDST certification in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages
- Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system
- Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory
Upgrade your MCDST certification to earn MCITP certifications:
The MCDST course is an ideal stepping stone to a job as a Support Technician. Many MCDST certification holders continue to further their careers by earning the following MCITP certifications:
These added credentials validate your comprehension of the functions and features of the Windows 7 (or Windows Vista) operating system, your ability to deploy and support Windows 7 (or Windows Vista), and your skills related to troubleshooting network connectivity and applications issues within Windows 7 (or Windows Vista).
Four reasons why you should sit your MCDST course with Firebrand Training
- You'll be MCDST trained and certified faster. Learn more on this 5-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
- Your MCDST course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
- Pass MCDST first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
- Study MCDST with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134561 students saving more than one million hours since 2001
Benefits
For IT managers, certification is particularly important because it allows them to more easily identify the skills that an individual possesses. When a company has employees that possess certain skills, it can garner a competitive advantage when seeking to attract customers. Certification can also contribute to increased productivity, because studies have shown that certified individuals are generally quicker to implement and design new technologies. And of course by knowing that their employees are certified, IT managers can feel more confident about their ability to implement and support a network infrastructure.
The IT industry, your employer, clients, and peers will recognize your MCDST credential as a symbol of the skills and knowledge you have gained. Microsoft certification demonstrates that you have the ability to successfully support Microsoft business solutions for your organization or client.
Candidates who earn the MCDST certification receive a Welcome Kit containing a wallet card, certificate, and MCDST logo that enable you to identify your MCDST status to colleagues or clients. In addition, MCDSTs receive:
- Access through the MCP Member Site to technical and product information directly from Microsoft.
- Access through the MCP Member Site to exclusive discounts on products and services from selected companies.
- Invitations to Microsoft conferences, technical training sessions, and special events.
- Access to new security-enhanced content on Microsoft Certified Professional Magazine Online.
Seven reasons why you should sit your course with Firebrand Training
- Two options of training. Choose between residential classroom-based, or online courses
- You'll be certified fast. With us, you’ll be trained in record time
- Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
- Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
- You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
- You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
- You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals
- * For residential training only. Doesn't apply for online courses
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
Curriculum
Firebrand Training's MCDST Accelerated Certification Program is the most effective, efficient way to learn how to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
Course Materials
Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.
Daily lectures, labs, and review sessions are supplemented by a combination of:
- Proprietary Lab Manual & Microsoft Courseware - developed in conjunction with Microsoft, adapting Microsoft Official Curriculum to address the demands of accelerated learners
- Self Test or Transcender Testing Software
Delivery Schedule
Microsoft Certified Desktop Support Technicians (MCDST) candidates are required to pass two Microsoft certification exams that provide a valid and reliable measure of technical proficiency and expertise.
Firebrand Training has an aggressive educational schedule that thoroughly covers all essential elements necessary to become a Microsoft Certified Desktop Support Technician (MCDST).
- Supporting Users Running the Microsoft Windows XP Operating System - Exam 70-271
- Supporting Users Running Applications on a Microsoft Windows XP Operating System - Exam 70-272
Course Objectives
Firebrand Training delivers a wholly-integrated curriculum that, while minimizing redundancy, provides students with a comprehensive, real-world competency in the following topic area:
- Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Exam Track
Microsoft Certified Desktop Support Technician (MCDST) candidates are required to pass the following examination as prescribed by our examination track.
Client Operating System Exams
- 70-271 - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- 70-272 - Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Credit Toward Certification
When you pass either of the above examinations, you will achieved Microsoft Certified Professional status. You also earn credit toward the following certification.
- Core credit toward Microsoft Certified Systems Administrator on Microsoft Windows 2000/2003 certification
What's Included
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.
Prerequisites
The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Centre for Emerging Technologies Skill Standards for Information Technology and other research worldwide.
The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations. An MCDST candidate should have 6-12 months of experience supporting end users of a desktop operating system.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Reviews
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 94.70% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Its hard work but the benefits of the whole environment are worth it. Working closely with both students and instructor make a a great partnership in gaining knowledge."
Owen Oldfield, Gensler. (23.2.2009 (Monday) to 27.2.2009 (Friday))
"The Tutor Graham certainly has a wealth of information and experience which he was happy to share it with us.
The first couple of days (especially Sunday night) you''re not sure what has hit you - but if youre prepared to put in the work youll get a lot out of it.
The staff were efficient and the food was excellent."
Sandra Nabbs, TNT. (22.10.2007 (Monday) to 26.10.2007 (Friday))
"I enjoyed study in Firebrand*. The staff and studying were very polite kind and helpful I really like the environment and whether there. The camp is suitable place for study there is no destraction. Everything is covered in at Firebrand Training so you dont have to be worried. The accommodation and the food are well prepared for the student.
"
Ahmed Almansoori, Qatar Petroleum. (22.10.2007 (Monday) to 26.10.2007 (Friday))
"I think the most important thing is to make a point your very first day to ask lots of questions aloud in class no matter how dumb you may feel asking them - a few people in our group were very silent in class time and they tended to be the ones who had the biggest panic attacks on exam day...Also i cannot stress the importance of bonding with your classmates; this was every bit as important for me as the instructors lessons - the sharing of knowledge and discussions out of hours were vital to spotting our weeknesses and dealing with them..."
Lee Moorton, computerlessons4u.co.uk. (18.6.2007 (Monday) to 22.6.2007 (Friday))
"On day one I found it hard to believe that I would be ready to pass two exams within the next few days but it really does work. I will be more than happy to return for more courses."
Theo Tokkallos, ING. (18.6.2007 (Monday) to 22.6.2007 (Friday))
Course Dates
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26.8.2024 (Monday) |
30.8.2024 (Friday) |
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10.2.2025 (Monday) |
14.2.2025 (Friday) |
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24.3.2025 (Monday) |
28.3.2025 (Friday) |
Open |
Nationwide |
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5.5.2025 (Monday) |
9.5.2025 (Friday) |
Open |
Nationwide |
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16.6.2025 (Monday) |
20.6.2025 (Friday) |
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Nationwide |
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