Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty (MB-260)

At Firebrand, we were awarded the Microsoft Solutions Partner for Business Applications and Data & AI (Azure) badges in recognition of our expertise in delivering quality solutions in this specialised business area.

On this accelerated Microsoft Certified: Customer Data Platform Specialty course, you’ll build skills and knowledge in privacy, compliance, consent, security, responsible AI, and data retention policy, and learn how to implement the above practices into your business.

In just 3 days, you'll gain experience in Designing Dynamics 365 Customer Insights - Data solutions, Ingesting data into Customer Insights - Data, Creating customer profiles through data unification, Implementing AI predictions in Customer Insights - Data, Configuring measures and segments, Configuring third-party connections, Administering Customer Insights - Data.

At the end of this course, you’ll sit Exam MB-260: Microsoft Customer Data Platform Specialist and achieve your Microsoft Certified: Customer Data Platform Specialty certification. As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.

• Module 1: Get started with Dynamics 365 Customer Insights ‚Äì Data
• Module 2: Ingest data into Customer Insights ‚Äì Data
• Module 3: Create a unified customer profile in Dynamics 365 Customer Insights ‚Äì Data
• Module 4: Work with Dynamics 365 Customer Insights ‚Äì Data
• Module 5: Enrich data and predictions with Customer Insights ‚Äì Data
• Module 6: Manage External connections with Customer Insights ‚Äì Data
• Module 7: Configure and administer Customer Insights - Data

You should have firsthand experience with:

• Dynamics 365 Customer Insights - Data and one or more additional Dynamics 365 apps
• Microsoft Power Query
• Microsoft Dataverse
• Common Data Model
• Microsoft Power Platform

You should also have direct experience with practices related to:

• Privacy
• Compliance
• Consent
• Security
• Responsible AI
• Data retention policy

As a candidate for this exam, you need experience with processes related to key performance indicators (KPIs), data retention, validation, visualization, preparation, matching, fragmentation, segmentation, and enhancement. You should have a general understanding of:

• Azure Machine Learning
• Azure Synapse Analytics
• Azure Data Factory

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Exam MB-260: Microsoft Customer Data Platform Specialist

• Exam code: MB-260
• Languages: English
• Passing score: 700
• Domains:
1. Design Dynamics 365 Customer Insights - Data solutions (5–10%)
2. Ingest data into Customer Insights - Data (10–15%)
3. Create customer profiles through data unification (30–35%)
4. Implement AI predictions in Customer Insights - Data (5–10%)
5. Configure measures and segments (10–15%)
6. Configure third-party connections (10–15%)
7. Administer Customer Insights - Data (5–10%)