Microsoft 365 Certified: Teams Support Engineer Associate (MS-740)

Code: ms365tsea740

What you'll learn

On this accelerated Microsoft 365 Certified: Teams Support Engineer Associate course, you’ll become responsible for designing, implementing and managing the Microsoft Teams environment in your business.

In just 2 days, you’ll build knowledge on a range of Microsoft Teams principles and practices including troubleshooting deployments, tuning performance, collecting and analysing telemetry and logging data.

At the end of this course, you’ll sit Exam MS-740: Troubleshooting Microsoft Teams and achieve your Microsoft 365 Certified: Teams Support Engineer Associate certification.

As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.

Audience

This course is ideal for:

Administrator
Systems Administrator
Support Engineer

Curriculum

19 modules

Section 1: Troubleshoot Microsoft Teams voice issues

Module 1: Troubleshoot audio and video flow issues
Module 2:Troubleshoot direct routing issues

Section 2: Troubleshoot issues with Microsoft Teams meetings and live events

Module 1: Troubleshoot live events issues
Module 2: Configure and troubleshoot Teams services
Module 3: Troubleshoot Teams client issues
Module 4: Troubleshoot messaging issues

Section 3: Troubleshoot federation issues

Module 1: Troubleshoot issues interoperating with Skype for Business

Section 4: Troubleshoot issues signing into Microsoft Teams

Module 1: Troubleshoot account and network issues
Module 2: Troubleshoot member sign-in issues
Module 3: Troubleshoot guest access issues

Section 5: Troubleshoot teams and channels

Module 1: Troubleshoot issues with apps
Module 2: Troubleshoot issues with public and private channels

Section 6: Troubleshoot issues with files

Module 1: Troubleshoot person-to-person (P2P) private chat file issues including access and sharing

Prerequisites

Before attending this course, you should have experience in unified communications and Microsoft Teams. You should also have knowledge in:

Azure fundamentals
Telephony
PowerShell
Data storage technologies
APIs
App security
Authentication and authorization
Security and compliance information,
Debugging, performance tuning, and monitoring

Exam info

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

Exam MS-740: Troubleshooting Microsoft Teams

Exam code: MS-740
Languages: English
Domains:

Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
Troubleshoot federation issues (10-15%)
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with files (15-20%)

Course Dates

Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.

FAQs

4 question

Yes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.

Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.

Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.

If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.

Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.

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