Cisco - CCNA Voice (ICOMM) Certification



Only 3 Days



Classroom / Online / Hybrid

Next date

Next date:

29/3/2021 (Monday)


Firebrand Training Cisco Official Learning Partner

The Cisco CCNA Voice certification demonstrates that you have knowledge in voice applications and infrastructure concepts. Through a combination of classroom lecture and practical exercises you'll be able to develop your skills in installation, operating and maintenance of Cisco Voice solutions. The CCNA Voice certification validates your skills VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. It is also a required step towards the CCNP Voice certification.

During the course you'll gain the skill set specialised for job roles in voice technologies, such as voice technologies administrator, voice engineer, and voice manager who are usually employed by large organisations such as governments, large companies, and colleges. You'll also gain skills related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions, which are typically used by small-to-medium organisations.

You'll obtain a working knowledge of voice principles and practices including:

  • Understanding the components in Cisco’s Unified Communications architecture
  • Knowledge of PSTN components and technologies
  • Components of Voice over IP solutions
  • Configuring Cisco networks to support VoIP
  • Using the Cisco UC500 series inn VoIP networks

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online ICOMM courses
  2. You'll be ICOMM certified in just 3 days. With us, you’ll be ICOMM trained in record time
  3. Our ICOMM course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  4. Pass ICOMM first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn ICOMM faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying ICOMM with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 77,514 professionals, and we’re partners with all of the big names in the business


Use your Cisco Learning Credits (CLCs)

You may be entitled to free training via Cisco Learning Credits (CLCs). If you’ve bought Cisco hardware or software - check the invoice to see if you have credits waiting to be used! If you’re unsure, get in touch with us.

Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam at the earliest available opportunity after the course - either immediately after your classroom course, or as soon as there are slots available, if you've taken it online
  • No hidden extras – one cost covers everything you need to certify


The following are the topics covered on the CCNA Voice course:

The characteristics of a Cisco Unified Communications solution

  • The Cisco Unified Communications components and their functions
  • Call signalling and media flows
  • Quality implications of a VoIP network

Provision end users and associated devices

  • User creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Creating or modifying user accounts for Cisco Unified Communications Manager
  • Creating or modifying user accounts for Cisco Unified Communications Manager Express using the GUI
  • Creating or modifying endpoints for Cisco Unified Communications Manager
  • Creating or modifying endpoints for Cisco Unified Communications Manager Express using the GUI
  • How calling privileges function and how calling privileges impact system features
  • Creating or modifying directory numbers
  • Enabling user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
  • Enabling end users for Cisco Unified Presence
  • Verifying user features are operational

Configuring voice messaging and presence

  • User creation options for voice messaging
  • Creating or modifying user accounts for Cisco Unity Connection
  • Describing Cisco Unified Presence
  • Configuring Cisco Unified Presence

Maintaining Cisco Unified Communications system

  • Generating CDR and CMR reports
  • Generating capacity reports
  • Generating usage reports
  • Generating RTMT reports to monitor system activities
  • Monitoring voicemail usage
  • Removing unassigned directory numbers
  • Performing manual system backup

Providing end user support

  • Verifying PSTN connectivity
  • Defining fault domains using information gathered from end user
  • Troubleshooting endpoint issues
  • Identifying voicemail issues and resolving issues related to user mailboxes
  • Describing causes and symptoms of call quality issues
  • Reset single devices
  • Using phone applications

Exam Track


This course prepares you for the Cisco 640-461 ICOMM v8.0 (Introducing Cisco Voice and Unified Communications Administration) exam. The concentration exam renews your CCNA / CCNP certification for a further three years.

What's Included


  • Introducing Cisco Voice and Unified Communications Administration Student Kit

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)


You must possess either a valid CCENT (ICND1), a valid CCNA Routing and Switching or any CCIE certification before attending this course.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 77,514 students and asked them all to review our Accelerated Learning. Currently, 96.70% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Accomodation and facilities are great. "
Moin Qaimkhani, North of England Commissioning Support (. (19/11/2014 (Wednesday) to 21/11/2014 (Friday))

"It's my first experience of Firebrand Training and I have found it excellent. The days are long for studying however, you are guarenteed to pass if you put in the required effort, and participate"
Anonymous (17/2/2014 (Monday) to 19/2/2014 (Wednesday))

"Great Training experience, highly recommended!"
Simon Gill. (11/1/2010 (Monday) to 13/1/2010 (Wednesday))

"Overall a very good learning experience and test taking experience."
A.K. (12/10/2009 (Monday) to 14/10/2009 (Wednesday))

"My instructor was excellent. I come from a voice background and had a very limited knowledge of networking before I attended this course. No I feel I understand basic networking and this will definately help me with furthering my career and understanding the way data works. Many Thanks Firebrand Training, I've learned a lot."
Stefan Davies, Siemens Enterprise Communications.

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