Cisco CCNA Voice (ICOMM)

The Cisco CCNA Voice certification demonstrates that you have knowledge in voice applications and infrastructure concepts. Through a combination of classroom lecture and practical exercises you'll be able to develop your skills in installation, operating and maintenance of Cisco Voice solutions. The CCNA Voice certification validates your skills VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. It is also a required step towards the CCNP Voice certification.

During the course you'll gain the skill set specialised for job roles in voice technologies, such as voice technologies administrator, voice engineer, and voice manager who are usually employed by large organisations such as governments, large companies, and colleges. You'll also gain skills related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions, which are typically used by small-to-medium organisations.

You'll obtain a working knowledge of voice principles and practices including:

• Understanding the components in Cisco’s Unified Communications architecture
• Knowledge of PSTN components and technologies
• Components of Voice over IP solutions
• Configuring Cisco networks to support VoIP
• Using the Cisco UC500 series inn VoIP networks

The following are the topics covered on the CCNA Voice course:

The characteristics of a Cisco Unified Communications solution

• The Cisco Unified Communications components and their functions
• Call signalling and media flows
• Quality implications of a VoIP network

Provision end users and associated devices

• User creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Creating or modifying user accounts for Cisco Unified Communications Manager
• Creating or modifying user accounts for Cisco Unified Communications Manager Express using the GUI
• Creating or modifying endpoints for Cisco Unified Communications Manager
• Creating or modifying endpoints for Cisco Unified Communications Manager Express using the GUI
• How calling privileges function and how calling privileges impact system features
• Creating or modifying directory numbers
• Enabling user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
• Enabling end users for Cisco Unified Presence
• Verifying user features are operational

Configuring voice messaging and presence

• User creation options for voice messaging
• Creating or modifying user accounts for Cisco Unity Connection
• Describing Cisco Unified Presence
• Configuring Cisco Unified Presence

Maintaining Cisco Unified Communications system

• Generating CDR and CMR reports
• Generating capacity reports
• Generating usage reports
• Generating RTMT reports to monitor system activities
• Monitoring voicemail usage
• Removing unassigned directory numbers
• Performing manual system backup

Providing end user support

• Verifying PSTN connectivity
• Defining fault domains using information gathered from end user
• Troubleshooting endpoint issues
• Identifying voicemail issues and resolving issues related to user mailboxes
• Describing causes and symptoms of call quality issues
• Reset single devices
• Using phone applications

Exams

This course prepares you for the Cisco 640-461 ICOMM v8.0 (Introducing Cisco Voice and Unified Communications Administration) exam. The concentration exam renews your CCNA / CCNP certification for a further three years.

Included:

• Introducing Cisco Voice and Unified Communications Administration Student Kit

You must possess either a valid CCENT (ICND1), a valid CCNA Routing and Switching or any CCIE certification before attending this course.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

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