ITIL® v3 Foundation - Bara 2 dagar

Varför

Vad säger våra kunder?

"Bra larare, bra mat och boende"
Jan Eriksson, Cygate AB - ITIL® v3 Foundation (2 dagar), 2/2/2012 till 3/2/2012

Här är 8 skäl varför du ska genomföra din ITIL Foundation hos Firebrand Training:

Se Hur Vi Hjälper Dig Erhålla Nya Kunskaper Snabbt

  1. Du blir utbildad och certifierad på bara 2 dagar. Hos oss får du din utbildning och certifiering på rekordtid, en certifering du också genomför här på plats som en integrerad del av den intensiva, accelererade utbildningen.
  2. Allt är inkluderat. Ett engångsbelopp täcker alla kursmaterial, examen, boende och mat och erbjuder det mest kostnadseffektiva sättet att erhålla din ITIL Foundation kurs och certifiering på. Och detta utan några oannonserade ytterligare kostnader.
  3. Du klarar ITIL Foundation certifieringen första gången eller kan gå om kursen kostnadsfritt. Det är vår garanti. Vi är säkra på att du kommer klara din certifiering första gången. Men skulle du mot förmodan inte göra det kan du inom ett år komma tillbaks, delta i hela kursen igen, och bara betala för eventuella övernattningar och din examen. Allt annat är gratis.
  4. Du lär dig mer.Traditionella utbildningsdagar pågår kl. 09.00-16.00 med långa lunch- och fikapauser. Hos Firebrand Training får du minst 12 timmars effektiv och fokuserad kvalitetsutbildning varje dag tillsammans med din instruktör, utan vare sig privata eller arbetsrelaterade störande moment.
  5. Du lär dig ITIL Foundation snabbare. Vi kombinerar de tre inlärningsmetoderna (Presentation|Övning|Diskussion) så att vi därigenom genomför kursen på ett sätt som säkerställer att du lär dig snabbare och lättare.
  6. Du är i säkra händer.Vi har utbildat och certifierat 68.075 personer, vi är auktoriserad partner med alla de stora namnen i branschen och har dessutom vunnit åtskilliga utmärkelser med bland annat ”Årets Learning Partner 2010, 2011, 2012, 2013 och 2015” från Microsoft Danmark och Gazelle priset 2013 - 1. plats för region Själland i Danmark med en tillväxt om 1.430% sedan 2009.
  7. Du lär dig inte bara teorin. Vi har vidareutvecklat ITIL Foundationkursen med fler praktiska övningar som ger dig det extra du behöver för att kunna lösa praktiska problemställningar och klara din certifiering.
  8. Du lär dig från de bästa. Våra instruktörer är de bästa i branschen och erbjuder en helt unik blandning av kunskap, praktisk erfarenhet och passion för att lära ut.

Är du redo för kursen? Ta ett KOSTNADSFRITT test för att mäta och utvärdera din kunskap.

Vad

Achieve your ITIL Foundation certification in just 2 days – that’s 33% faster than traditional training. On this accelerated course, you’ll build knowledge across key areas, concepts and terminology used within the ITIL® service lifecycle.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. During this 2-day ITIL Foundation course, you’ll study the links between lifecycle stages, processes and their contribution to service management practices.

Your fastest route to ITIL Foundation

In 2 days you’ll learn the key terminology, structure and concepts you need to prepare for the ITIL Foundation exam, which you’ll sit during your course. You’ll also study:

  • Incident management
  • Change management
  • The service lifecycle
  • IT service continuity management

This accelerated ITIL Foundation course is delivered by ITIL consultants – experts who work with ITIL on a daily basis. Over two days, your instructor will teach you how to improve:

  • Customer retention
  • Service availability and turnaround times
  • Time-to-market for your products

The ITIL Foundation is a prerequisite for the ITIL Practitioner certification. Accelerate your training and achieve both certifications in just 4 days on the combined ITIL Foundation and Practitioner course.

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

On this course, you will earn a total of 8 PMI PDUs for PMP certification maintenance, with the following subtotals:

  • Total: 8
  • Technical: 0.5
  • Strategic: 7
  • Leadership: 0.5

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expert qualification.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

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The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

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Incident Management

  • Definition of an incident, description of Incident Control

Problem Management

  • Definition of a problem and known error, proactive problem management

Service Asset and Configuration Management

  • Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes

Change Management

  • Definition of a change and request for change (RFC); description of change models and change procedures; role of the change advisory board (CAB) and ECAB (for handling emergency changes)

Release and Deployment Management

  • Scope and concepts; definition of deployment management library (DML) and definitive deployment spares or asset store (DSS); description of planning, testing and implementing

Service Level Management

  • Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)

Financial Management for IT Services

  • Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies

Availability Management

  • Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting

Capacity Management

  • Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan

IT Service Continuity Management

  • Review of Business Continuity, Business Impact Analysis, Risk Analysis and Risk Management and looking at the various different recovery options available and their appropriateness for the different levels of criticality of services

Service Management as a practice

  • Definition of a Service and Service Management as a practice
  • Describe the concept of Good Practice
  • Define and distinguish between Functions, Roles and Processes
  • The process model
  • List the characteristics of processes

Service Desk

  • Review of the Service Desk function, the metrics employed, the structures of desk to be considered and the role the Service Desk plays in Incident Management

The Service Lifecycle

  • Understand the Service Lifecycle
  • Describe the structure, scope, components and interfaces of the ITIL Library
  • Account for the main goals and objectives and value to the business of each phase in the Lifecycle for Service Strategy, Service Transition, Service Design Service
  • Operation and Continual Service Improvement

Generic concepts and definitions

  • Define some of the key terminology and explain the key concepts of Service Management

Key Principles and Models

  • Comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management

Processes

  • Understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI’s), roles and challenges for five of the core processes and to state the objectives, some of the basic concepts and roles for fifteen of the remaining processes

Functions

  • Explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives and overlap of three other functions

Roles

  • Account for be aware of the responsibilities of some of the key roles in Service Management and to recognise a number of the remaining roles described in other Learning Units

Technology and Architecture

  • List some generic requirements for an integrated set of Service Management Technology
  • Understand how Service Automation assists with integrating Service Management processes

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You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • ITIL® Foundation
    • Multiple choice
    • 40 questions
    • 65% (26 marks out of 40) required to pass
    • 60-minute duration
    • Closed book

Passing the ITIL Foundation exam is worth two ITIL credits towards the ITIL® Expert qualification.

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On your all-inclusive accelerated course, you’ll also receive:

  • Official Thynk courseware: ITIL Foundation
  • ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL, 3rd Edition (ISBN: 9780113313495)

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While you will find a basic knowledge of IT useful, there are no formal entry requirements for this accelerated course or examination.

This course is ideal if:

  • You're in an IT environment that has day-to-day responsibilities within one or more of the service management disciplines
  • You wish to broaden your understanding of how your role fits into the wider service management framework
  • You would benefit from a knowledge of IT service management best practice

Är du redo för din Firebrand kurs?

Vi intervjuar alla potentiella deltagare om deras bakgrund, utbildning, certifiering och personliga inställning. Om du kommer igenom denna process så har du riktigt goda möjligheter att klara din certifiering.

Firebrand Training erbjuder en ambitiös utbildningsmiljö som förutsätter att du verkligen dedikerar dig till kursen. Ovanstående förkunskaper är endast vägledande, många deltagare med mindre erfarenhet men med en annan bakgrund eller kunskap har framgångsrikt genomfört sin utbildning hos Firebrand Training.

Om du funderar på huruvida du uppfyller rekommenderade förkunskaper vänligen ring oss på (0)8 52 50 01 66 och prata med en av våra utbildningsrådgivare som kan hjälpa dig.

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När

När vill du deltaga i din accelererade kurs?

Startar

Slutar

Tillgänglighet

Registrera

Avslutad

 

Pågår

 

Begränsat antal platser

Registrera

Platser tillgängliga

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Väntelista

 

Kundreferenser

Vi har utbildat 68.075 kursdeltagare under 12 år. Vi har bett alla göra en utvärdering av vår accelererade utbildning. För närvarande har 96,72% sagt att Firebrand överträffat deras förväntningar:

"Fantastiskt!"
Daniel Zhang. - ITIL® v3 Foundation (2 dagar) (20/1/2016 till 21/1/2016)

"Bra att stanna över och få tid att koncentrera sig på studierna! Mycket bra lärare"
Malin Källbacka , Källbacka Ledarskap AB. - ITIL® v3 Foundation (2 dagar) (24/9/2015 till 25/9/2015)

"Mycket bra och kompetent kursinstruktör."
Christian Granström , Cybix AB. - ITIL® v3 Foundation (2 dagar) (27/4/2015 till 28/4/2015)

"A very effective course. The pace is high, but not impossibly so."
Jennie Gahnstrom, Pusen. - ITIL® v3 Foundation (2 dagar) (13/1/2014 till 14/1/2014)

"Intense but lovely"
Lina Olstedt , Fujitsu Sweden. - ITIL® v3 Foundation (2 dagar) (23/9/2013 till 24/9/2013)

"Bra larare, bra mat och boende"
Jan Eriksson , Cygate AB. - ITIL® v3 Foundation (2 dagar) (2/2/2012 till 3/2/2012)

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® v3 Foundation (2 dagar) (11/7/2016 till 12/7/2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® v3 Foundation (2 dagar) (11/7/2016 till 12/7/2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® v3 Foundation (2 dagar) (18/4/2016 till 19/4/2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® v3 Foundation (2 dagar) (18/4/2016 till 19/4/2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® v3 Foundation (2 dagar) (18/4/2016 till 19/4/2016)

"Great instructor made the course exciting and easy to understand. "
Anonym, EMC - ITIL® v3 Foundation (2 dagar)

"Great location, good instructor."
Lasse Hansen. - ITIL® v3 Foundation (2 dagar) (20/1/2016 till 21/1/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonym, Implement Consulting Group - ITIL® v3 Foundation (2 dagar) (20/1/2016 till 21/1/2016)

"Very intense, good instructor."
Anonym, Sony Mobile - ITIL® v3 Foundation (2 dagar) (23/11/2015 till 24/11/2015)

"Factbased and proffessional."
Anonym - ITIL® v3 Foundation (2 dagar) (23/11/2015 till 24/11/2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® v3 Foundation (2 dagar) (23/11/2015 till 24/11/2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® v3 Foundation (2 dagar) (19/11/2015 till 20/11/2015)

"Course was very intense"
Anonym - ITIL® v3 Foundation (2 dagar) (19/11/2015 till 20/11/2015)

"Excellent. Im coming back for sure."
Anonym - ITIL® v3 Foundation (2 dagar) (19/11/2015 till 20/11/2015)

"Intense learning."
Troels Laursen, Legoland. - ITIL® v3 Foundation (2 dagar) (19/11/2015 till 20/11/2015)

"Professional, intense"
Kenneth Andersen . - ITIL® v3 Foundation (2 dagar) (19/11/2015 till 20/11/2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® v3 Foundation (2 dagar) (19/11/2015 till 20/11/2015)

"Good facility for focused training leading to an effective and efficient learning experience."
Satya Prakash Jasti , NNE Pharmaplan. - ITIL® v3 Foundation (2 dagar) (24/9/2015 till 25/9/2015)

"Does what it says on the box: Accelerated training, rapid knowledge transfer."
Rex Keene , Sundhed.dk. - ITIL® v3 Foundation (2 dagar) (24/9/2015 till 25/9/2015)

"I would recommend Firebrand to anyone who wants to learn fast & distraction free. They are professional and I liked the accelerated learning method."
Thomas Christiansen . - ITIL® v3 Foundation (2 dagar) (24/9/2015 till 25/9/2015)

"Focused Condensed Embracing"
Anonym - ITIL® v3 Foundation (2 dagar) (24/9/2015 till 25/9/2015)

"The educational equivalent of a triple shoot of espresso."
Anonym, Signicat - ITIL® v3 Foundation (2 dagar) (24/9/2015 till 25/9/2015)

"Fasten your seat belt"
Per Laursen. - ITIL® v3 Foundation (2 dagar) (24/9/2015 till 25/9/2015)

"Different course, different venue, different trainer samt excellent experience."
Jouko Raatikainen . - ITIL® v3 Foundation (2 dagar) (24/9/2015 till 25/9/2015)

"Super focused and to the bone learning, Ill be seeing you again."
Jens Schroder. - ITIL® v3 Foundation (2 dagar) (6/7/2015 till 7/7/2015)

"A great way to do effective education without leaving the office for too long."
Jonas Lynghaug. - ITIL® v3 Foundation (2 dagar) (6/7/2015 till 7/7/2015)

"It was my first time with you but I will definately come again :-)"
Anonym - ITIL® v3 Foundation (2 dagar) (6/7/2015 till 7/7/2015)

"Great instructor, great staff, hassle free learning."
Kristina Brunes. - ITIL® v3 Foundation (2 dagar) (6/7/2015 till 7/7/2015)

"Very smooth and engaging training"
Daniel Edholm, NetNordic. - ITIL® v3 Foundation (2 dagar) (6/7/2015 till 7/7/2015)

"Real world experienced trainer with lots of knowledge. Great environment and good service"
Carola Edenhill, NetNordic. - ITIL® v3 Foundation (2 dagar) (6/7/2015 till 7/7/2015)

"Challenging but energising" Lots has simply fallen into place. Feel I now have a useful tool to help me in my work."
Anonym - ITIL® v3 Foundation (2 dagar) (6/7/2015 till 12/7/2015)

"I was pleased with my stay. Good food, nice "Hotell" and good instructor."
Ulf Johansson , Evry. - ITIL® v3 Foundation (2 dagar) (18/5/2015 till 19/5/2015)

"Everything has gone smooth. The food was great, the course was great and also the accomodation was nice."
Daniel Engzell , Coresec. - ITIL® v3 Foundation (2 dagar) (18/5/2015 till 19/5/2015)

"Speed, agile and fun"
Mick Krag , T-Systems. - ITIL® v3 Foundation (2 dagar) (18/5/2015 till 19/5/2015)

"Fast track training - Love it"
Mads Hedegaard , T-Systems. - ITIL® v3 Foundation (2 dagar) (18/5/2015 till 19/5/2015)

"I really enjoyed the training at Firebrand. Everything was taken care of and the service was splendid. The trainer is brilliant at guiding you through the material of the course with great examples that helps you to put of the bits and pieces toghether and remember it. Thanks for a great course and great stay at Sundsgården"
Mia Sassén , Region skåne. - ITIL® v3 Foundation (2 dagar) (11/5/2015 till 12/5/2015)

"Great teacher"
Anonym - ITIL® v3 Foundation (2 dagar) (11/5/2015 till 12/5/2015)

"Great instructor, explains very well and eazy to understand."
Anonym - ITIL® v3 Foundation (2 dagar) (11/5/2015 till 12/5/2015)

"Instructor very easy to follow, good structure"
Hanna Svahn . - ITIL® v3 Foundation (2 dagar) (11/5/2015 till 12/5/2015)

"Best thing is a quiet & peaceful enviroment to study. On top trainers are also very hands-on with subject matter."
Ameed Sheikh , Alfapeople. - ITIL® v3 Foundation (2 dagar) (27/4/2015 till 28/4/2015)

"Well planned, focused training. Never guessed that I could listen Actively for 11 hours. Liked it a lot! "
Anonym - ITIL® v3 Foundation (2 dagar) (27/4/2015 till 28/4/2015)

"Great to be away from the office when training."
Henrik Bertramsen , ATOS. - ITIL® v3 Foundation (2 dagar) (27/4/2015 till 28/4/2015)

"EFFICIENT"
Anonym - ITIL® v3 Foundation (2 dagar) (27/4/2015 till 28/4/2015)

"I like the way education, training are accelerated feeling it gave me value for spent time and effect."
Anette Stjärnkvist Lönnberg, Ninetech. - ITIL® v3 Foundation (2 dagar) (27/4/2015 till 28/4/2015)

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