ITIL® Foundation - Bare 2 dager

Hvorfor

Hva sier kundene våre?

"Intensivt, interessant, enestående instruktør, som kunne stoffet, og formidlet det på en enestående måte."
Anon., TronderEnergi Nett AS - Cisco CCNA (Routing & Switching) (7 dager), 3/2/2013 til 7/2/2013

Her er 8 grunner til hvorfor du skal gjennomføre ditt ITIL Foundation hos Firebrand Training:

Finn ut hvordan vi raskt hjelper deg med å lære nye ferdigheter

  1. Du blir utdannet og sertifisert på bare 2 dager. Hos oss får du din utdanning og sertifisering på rekordtid, en sertifisering du også gjennomfører der og da som en integrert del av den intensive, akselererte utdanningen.
  2. Alt er inkludert. Et engangsbeløp dekker alt kursmaterial, eksamen, kost og losji og tilbyr den mest kostnadseffektive måten å gjennomføre ditt ITIL Foundation kurs og sertifisering på. Og dette uten noen uannonserte ytterligere kostnader.
  3. Du klarer sertifiseringen første gangen eller kan gå kurset om igjen kostnadsfritt. Det er vår garanti. Vi er sikre på at du vil klare din ITIL Foundation sertifisering første gangen. Men skulle du mot formodning ikke gjøre det kan du innen et år komme tilbake og kun betale for eventuelle overnattinger og din eksamen. Alt annet er gratis.
  4. Du lærer deg mer.Tradisjonelle utdanningsdager varer fra kl. 09.00 til 16.00 med lange lunsj- og kaffepauser. Hos Firebrand Training får du minst 12 timers effektiv og fokusert kvalitetsutdanning hver dag sammen med din instruktør, uten private eller arbeidsrelaterte, forstyrrende momenter.
  5. Du lærer deg ITIL Foundation raskere. Vi kombinerer de tre innlæringsmetodene (Presentasjon |Øving| Diskusjon) slik at vi gjennomfører kurset på en måte som sikrer at du lærer deg raskere og lettere.
  6. Du er i sikre hender.Vi har utdannet og sertifisert 70.652 personer, vi er partner med alle de store navn i bransjen og vi har vunnet atskillige utmerkelser, bla. a. "Årets Learning Partner 2010, 2011, 2012, 2013 og 2015” fra Microsoft Danmark og med en vekst på 1430 % siden 2009 er vi årets Gazelle prisvinner på Sjælland, Danmark.
  7. Du lærer deg ikke bare teorien. Vi har videreutviklet ITIL Foundation kursen og tilbyr flere praktiske øvelser og sikrer på den måten, at du kan bruke dine ferdigheter for å løse daglige praktiske problemstillinger.
  8. Du lærer av de beste. Våre instruktører på ITIL Foundation er de beste i bransjen og tilbyr en helt unik blanding av kunnskap, praktisk erfaring og pasjon for å lære bort.

Er du klar for kurset? Ta en GRATIS test for å måle og vurdere kunnskapsnivået ditt.

Hva

Achieve your ITIL Foundation certification in just 2 days – that’s 33% faster than traditional training. On this accelerated course, you’ll build knowledge across key areas, concepts and terminology used within the ITIL® service lifecycle.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. During this 2-day ITIL Foundation course, you’ll study the links between lifecycle stages, processes and their contribution to service management practices.

Your fastest route to ITIL Foundation

In 2 days you’ll learn the key terminology, structure and concepts you need to prepare for the ITIL Foundation exam, which you’ll sit during your course. You’ll also study:

  • Incident management
  • Change management
  • The service lifecycle
  • IT service continuity management

This accelerated ITIL Foundation course is delivered by ITIL consultants – experts who work with ITIL on a daily basis. Over two days, your instructor will teach you how to improve:

  • Customer retention
  • Service availability and turnaround times
  • Time-to-market for your products

The ITIL Foundation is a prerequisite for the ITIL Practitioner certification. Accelerate your training and achieve both certifications in just 4 days on the combined ITIL Foundation and Practitioner course.

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

On this course, you will earn a total of 8 PMI PDUs for PMP certification maintenance, with the following subtotals:

  • Total: 8
  • Technical: 0.5
  • Strategic: 7
  • Leadership: 0.5

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expert qualification.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

Interessert? Se våre priser her eller ring oss på 21 96 61 82

The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Interessert? Se våre priser her eller ring oss på 21 96 61 82

Incident Management

  • Definition of an incident, description of Incident Control

Problem Management

  • Definition of a problem and known error, proactive problem management

Service Asset and Configuration Management

  • Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes

Change Management

  • Definition of a change and request for change (RFC); description of change models and change procedures; role of the change advisory board (CAB) and ECAB (for handling emergency changes)

Release and Deployment Management

  • Scope and concepts; definition of deployment management library (DML) and definitive deployment spares or asset store (DSS); description of planning, testing and implementing

Service Level Management

  • Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)

Financial Management for IT Services

  • Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies

Availability Management

  • Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting

Capacity Management

  • Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan

IT Service Continuity Management

  • Review of Business Continuity, Business Impact Analysis, Risk Analysis and Risk Management and looking at the various different recovery options available and their appropriateness for the different levels of criticality of services

Service Management as a practice

  • Definition of a Service and Service Management as a practice
  • Describe the concept of Good Practice
  • Define and distinguish between Functions, Roles and Processes
  • The process model
  • List the characteristics of processes

Service Desk

  • Review of the Service Desk function, the metrics employed, the structures of desk to be considered and the role the Service Desk plays in Incident Management

The Service Lifecycle

  • Understand the Service Lifecycle
  • Describe the structure, scope, components and interfaces of the ITIL Library
  • Account for the main goals and objectives and value to the business of each phase in the Lifecycle for Service Strategy, Service Transition, Service Design Service
  • Operation and Continual Service Improvement

Generic concepts and definitions

  • Define some of the key terminology and explain the key concepts of Service Management

Key Principles and Models

  • Comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management

Processes

  • Understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI’s), roles and challenges for five of the core processes and to state the objectives, some of the basic concepts and roles for fifteen of the remaining processes

Functions

  • Explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives and overlap of three other functions

Roles

  • Account for be aware of the responsibilities of some of the key roles in Service Management and to recognise a number of the remaining roles described in other Learning Units

Technology and Architecture

  • List some generic requirements for an integrated set of Service Management Technology
  • Understand how Service Automation assists with integrating Service Management processes

Interessert? Se våre priser her eller ring oss på 21 96 61 82

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • ITIL® Foundation
    • Multiple choice
    • 40 questions
    • 65% (26 marks out of 40) required to pass
    • 60-minute duration
    • Closed book

Passing the ITIL Foundation exam is worth two ITIL credits towards the ITIL® Expert qualification.

Interessert? Se våre priser her eller ring oss på 21 96 61 82

On your all-inclusive accelerated course, you’ll also receive:

  • Official Thynk courseware: ITIL Foundation
  • ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL, 3rd Edition (ISBN: 9780113313495)

Interessert? Se våre priser her eller ring oss på 21 96 61 82

While you will find a basic knowledge of IT useful, there are no formal entry requirements for this accelerated course or examination.

This course is ideal if:

  • You're in an IT environment that has day-to-day responsibilities within one or more of the service management disciplines
  • You wish to broaden your understanding of how your role fits into the wider service management framework
  • You would benefit from a knowledge of IT service management best practice

Interessert? Se våre priser her eller ring oss på 21 96 61 82

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Anmeldelser

Vi har lært opp 70.652 personer på 12 år. Vi ba dem om å anmelde vår akselererte opplæring. Akkurat nå har 96,74% angitt at Firebrand overgikk forventningene:

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation (2 dager) (11/7/2016 til 12/7/2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation (2 dager) (11/7/2016 til 12/7/2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation (2 dager) (18/4/2016 til 19/4/2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation (2 dager) (18/4/2016 til 19/4/2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation (2 dager) (18/4/2016 til 19/4/2016)

"Great instructor made the course exciting and easy to understand. "
Anonym, EMC - ITIL® Foundation (2 dager)

"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation (2 dager) (20/1/2016 til 21/1/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonym, Implement Consulting Group - ITIL® Foundation (2 dager) (20/1/2016 til 21/1/2016)

"Very intense, good instructor."
Anonym, Sony Mobile - ITIL® Foundation (2 dager) (23/11/2015 til 24/11/2015)

"Factbased and proffessional."
Anonym - ITIL® Foundation (2 dager) (23/11/2015 til 24/11/2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation (2 dager) (23/11/2015 til 24/11/2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation (2 dager) (19/11/2015 til 20/11/2015)

"Course was very intense"
Anonym - ITIL® Foundation (2 dager) (19/11/2015 til 20/11/2015)

"Excellent. Im coming back for sure."
Anonym - ITIL® Foundation (2 dager) (19/11/2015 til 20/11/2015)

"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation (2 dager) (19/11/2015 til 20/11/2015)

"Professional, intense"
Kenneth Andersen . - ITIL® Foundation (2 dager) (19/11/2015 til 20/11/2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation (2 dager) (19/11/2015 til 20/11/2015)

"Good facility for focused training leading to an effective and efficient learning experience."
Satya Prakash Jasti , NNE Pharmaplan. - ITIL® Foundation (2 dager) (24/9/2015 til 25/9/2015)

"Does what it says on the box: Accelerated training, rapid knowledge transfer."
Rex Keene , Sundhed.dk. - ITIL® Foundation (2 dager) (24/9/2015 til 25/9/2015)

"I would recommend Firebrand to anyone who wants to learn fast & distraction free. They are professional and I liked the accelerated learning method."
Thomas Christiansen . - ITIL® Foundation (2 dager) (24/9/2015 til 25/9/2015)

"Focused Condensed Embracing"
Anonym - ITIL® Foundation (2 dager) (24/9/2015 til 25/9/2015)

"The educational equivalent of a triple shoot of espresso."
Anonym, Signicat - ITIL® Foundation (2 dager) (24/9/2015 til 25/9/2015)

"Fasten your seat belt"
Per Laursen. - ITIL® Foundation (2 dager) (24/9/2015 til 25/9/2015)

"Different course, different venue, different trainer samt excellent experience."
Jouko Raatikainen . - ITIL® Foundation (2 dager) (24/9/2015 til 25/9/2015)

"Super focused and to the bone learning, Ill be seeing you again."
Jens Schroder. - ITIL® Foundation (2 dager) (6/7/2015 til 7/7/2015)

"A great way to do effective education without leaving the office for too long."
Jonas Lynghaug. - ITIL® Foundation (2 dager) (6/7/2015 til 7/7/2015)

"It was my first time with you but I will definately come again :-)"
Anonym - ITIL® Foundation (2 dager) (6/7/2015 til 7/7/2015)

"Great instructor, great staff, hassle free learning."
Kristina Brunes. - ITIL® Foundation (2 dager) (6/7/2015 til 7/7/2015)

"Very smooth and engaging training"
Daniel Edholm, NetNordic. - ITIL® Foundation (2 dager) (6/7/2015 til 7/7/2015)

"Real world experienced trainer with lots of knowledge. Great environment and good service"
Carola Edenhill, NetNordic. - ITIL® Foundation (2 dager) (6/7/2015 til 7/7/2015)

"Challenging but energising" Lots has simply fallen into place. Feel I now have a useful tool to help me in my work."
Anonym - ITIL® Foundation (2 dager) (6/7/2015 til 12/7/2015)

"I was pleased with my stay. Good food, nice "Hotell" and good instructor."
Ulf Johansson , Evry. - ITIL® Foundation (2 dager) (18/5/2015 til 19/5/2015)

"Everything has gone smooth. The food was great, the course was great and also the accomodation was nice."
Daniel Engzell , Coresec. - ITIL® Foundation (2 dager) (18/5/2015 til 19/5/2015)

"Speed, agile and fun"
Mick Krag , T-Systems. - ITIL® Foundation (2 dager) (18/5/2015 til 19/5/2015)

"Fast track training - Love it"
Mads Hedegaard , T-Systems. - ITIL® Foundation (2 dager) (18/5/2015 til 19/5/2015)

"I really enjoyed the training at Firebrand. Everything was taken care of and the service was splendid. The trainer is brilliant at guiding you through the material of the course with great examples that helps you to put of the bits and pieces toghether and remember it. Thanks for a great course and great stay at Sundsgården"
Mia Sassén , Region skåne. - ITIL® Foundation (2 dager) (11/5/2015 til 12/5/2015)

"Great teacher"
Anonym - ITIL® Foundation (2 dager) (11/5/2015 til 12/5/2015)

"Great instructor, explains very well and eazy to understand."
Anonym - ITIL® Foundation (2 dager) (11/5/2015 til 12/5/2015)

"Instructor very easy to follow, good structure"
Hanna Svahn . - ITIL® Foundation (2 dager) (11/5/2015 til 12/5/2015)

"Best thing is a quiet & peaceful enviroment to study. On top trainers are also very hands-on with subject matter."
Ameed Sheikh , Alfapeople. - ITIL® Foundation (2 dager) (27/4/2015 til 28/4/2015)

"Well planned, focused training. Never guessed that I could listen Actively for 11 hours. Liked it a lot! "
Anonym - ITIL® Foundation (2 dager) (27/4/2015 til 28/4/2015)

"Great to be away from the office when training."
Henrik Bertramsen , ATOS. - ITIL® Foundation (2 dager) (27/4/2015 til 28/4/2015)

"EFFICIENT"
Anonym - ITIL® Foundation (2 dager) (27/4/2015 til 28/4/2015)

"I like the way education, training are accelerated feeling it gave me value for spent time and effect."
Anette Stjärnkvist Lönnberg, Ninetech. - ITIL® Foundation (2 dager) (27/4/2015 til 28/4/2015)

"Intense, fun!"
Anonym - ITIL® Foundation (2 dager) (9/3/2015 til 10/3/2015)

"Great environment, great Teacher, fantastic communication, food (veg) was super."
Anonym - ITIL® Foundation (2 dager) (9/3/2015 til 10/3/2015)

"Super"
Anonym - ITIL® Foundation (2 dager) (15/1/2015 til 16/1/2015)

"Good facilities. Great instructor"
Anonym - ITIL® Foundation (2 dager) (15/1/2015 til 16/1/2015)

"Very nice environment, staff and educator . The room is nice and the food was good"
Stefan Säflund , Fujitsu Sweden. - ITIL® Foundation (2 dager) (30/10/2014 til 31/10/2014)

"Kind and proffesional"
Magnus Møller Jørgensen , Haldor Topsøe. - ITIL® Foundation (2 dager) (30/10/2014 til 31/10/2014)

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