ITIL® Foundation (ITIL 4)

- Bare 2 dager

Achieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.

In 2 days, you'll learn how to:

Les mer...

  • Key concepts in the ITIL 4 framework
  • The ITIL service value system
  • The four dimensions of service management
  • ITSM
  • The seven guiding principles of ITIL 4

Within 2 days, you'll learn from expert instructors to enhance your understanding of the course material. This accelerated ITIL Foundation course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. With the use of our Lecture | Lab | Review technique, Firebrand offer and support your various learning needs, guaranteeing you absorb information 40% faster and return certified.

Sit the ITIL 4 Foundation exam at the Firebrand Training Centre during your course, covered by your Certification Guarantee. The ITIL 4 Foundation certification is a prerequisite to gaining the ITIL Practitioner certification.

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expertqualification.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

Det vil ta deg bare et øyeblikk å se hvor billige våre kurs er...

Her er 8 grunner til hvorfor du skal gjennomføre ditt ITIL Foundation hos Firebrand Training:

  1. Du blir utdannet og sertifisert på bare 2 dager. Hos oss får du din utdanning og sertifisering på rekordtid, en sertifisering du også gjennomfører der og da som en integrert del av den intensive, akselererte utdanningen.
  2. Alt er inkludert. Et engangsbeløp dekker alt kursmaterial, eksamen, kost og losji og tilbyr den mest kostnadseffektive måten å gjennomføre ditt ITIL Foundation kurs og sertifisering på. Og dette uten noen uannonserte ytterligere kostnader.
  3. Du klarer sertifiseringen første gangen eller kan gå kurset om igjen kostnadsfritt. Det er vår garanti. Vi er sikre på at du vil klare din ITIL Foundation sertifisering første gangen. Men skulle du mot formodning ikke gjøre det kan du innen et år komme tilbake og kun betale for eventuelle overnattinger og din eksamen. Alt annet er gratis.
  4. Du lærer deg mer.Tradisjonelle utdanningsdager varer fra kl. 09.00 til 16.00 med lange lunsj- og kaffepauser. Hos Firebrand Training får du minst 12 timers effektiv og fokusert kvalitetsutdanning hver dag sammen med din instruktør, uten private eller arbeidsrelaterte, forstyrrende momenter.
  5. Du lærer deg ITIL Foundation raskere. Vi kombinerer de tre innlæringsmetodene (Presentasjon |Øving| Diskusjon) slik at vi gjennomfører kurset på en måte som sikrer at du lærer deg raskere og lettere.
  6. Du er i sikre hender.Vi har utdannet og sertifisert 72.589 personer, vi er partner med alle de store navn i bransjen og vi har vunnet atskillige utmerkelser, bla. a. "Årets Learning Partner 2010, 2011, 2012, 2013 og 2015” fra Microsoft Danmark og med en vekst på 1430 % siden 2009 er vi årets Gazelle prisvinner på Sjælland, Danmark.
  7. Du lærer deg ikke bare teorien. Vi har videreutviklet ITIL Foundation kursen og tilbyr flere praktiske øvelser og sikrer på den måten, at du kan bruke dine ferdigheter for å løse daglige praktiske problemstillinger.
  8. Du lærer av de beste. Våre instruktører på ITIL Foundation er de beste i bransjen og tilbyr en helt unik blanding av kunnskap, praktisk erfaring og pasjon for å lære bort.

Det vil ta deg bare et øyeblikk å se hvor billige våre kurs er...

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The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

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Lesson 1: ITIL 4 Overview

  • Structured Benefits
  • The Service Value System
  • Four Dimensions of Service Management

Lesson 2: Key Concepts of ITIL

  • What is Service Management?
  • Service Relationships
  • Creating Value

Lesson 3: The Four Dimensions of Service Management

  • A Holistic Approach to Value Delivery
  • Organisations and People
  • Informational Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors

Lesson 4: The ITIL Service Value System (SVS)

  • Guiding Principles
  • Governance
  • Service Value Chain
  • Practices
  • Continual Improvement

Lesson 5: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimise and Automate
  • Principle Interaction

Lesson 6: Governance

  • Governing Bodies
  • Governance Activities
  • The Role of Governance in the SVS

Lesson 7: The Service Value Chain

  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain and Build
  • Deliver and Support

Lesson 8: Continual Improvement

  • The Model, the Value Chain, and Practice
  • Continual Improvement Model
  • Continual Improvement and the Guiding Principles
  • Theory of Constraints

Lesson 9: Key ITIL Practices

  • Introduction to ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Lesson 10: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

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You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

On your all-inclusive accelerated course, you’ll also receive::

ITIL® 4 accredited courseware

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To be eligible to attend this accelerated ITIL 4 Foundation course, you must meet the following experience and knowledge requirements:

  • End-user level computer and networking skills
  • Work experience in IT service support or IT service delivery

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ITIL® ITIL Foundation Kursdatoer

ITIL® - Foundation (ITIL 4)

Start

Slutt

Kapasitet

Registrer deg

28/8/2019 (Onsdag)

29/8/2019 (Torsdag)

Ferdig

 

7/10/2019 (Mandag)

8/10/2019 (Tirsdag)

Ferdig

 

16/12/2019 (Mandag)

17/12/2019 (Tirsdag)

Venteliste

 

18/12/2019 (Onsdag)

19/12/2019 (Torsdag)

Ledige plasser

Registrer deg

9/1/2020 (Torsdag)

10/1/2020 (Fredag)

Ledige plasser

Registrer deg

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Vi har lært opp 72.589 personer på 12 år. Vi ba dem om å anmelde vår akselererte opplæring. Akkurat nå har 96,76% angitt at Firebrand overgikk forventningene:

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation (ITIL 4) (2 dager) (11/7/2016 til 12/7/2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation (ITIL 4) (2 dager) (11/7/2016 til 12/7/2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation (ITIL 4) (2 dager) (18/4/2016 til 19/4/2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation (ITIL 4) (2 dager) (18/4/2016 til 19/4/2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation (ITIL 4) (2 dager) (18/4/2016 til 19/4/2016)

"Great instructor made the course exciting and easy to understand. "
Anonym, EMC - ITIL® Foundation (ITIL 4) (2 dager)

"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation (ITIL 4) (2 dager) (20/1/2016 til 21/1/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonym, Implement Consulting Group - ITIL® Foundation (ITIL 4) (2 dager) (20/1/2016 til 21/1/2016)

"Very intense, good instructor."
Anonym, Sony Mobile - ITIL® Foundation (ITIL 4) (2 dager) (23/11/2015 til 24/11/2015)

"Factbased and proffessional."
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (23/11/2015 til 24/11/2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation (ITIL 4) (2 dager) (23/11/2015 til 24/11/2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation (ITIL 4) (2 dager) (19/11/2015 til 20/11/2015)

"Course was very intense"
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (19/11/2015 til 20/11/2015)

"Excellent. Im coming back for sure."
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (19/11/2015 til 20/11/2015)

"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation (ITIL 4) (2 dager) (19/11/2015 til 20/11/2015)

"Professional, intense"
Kenneth Andersen . - ITIL® Foundation (ITIL 4) (2 dager) (19/11/2015 til 20/11/2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation (ITIL 4) (2 dager) (19/11/2015 til 20/11/2015)

"Good facility for focused training leading to an effective and efficient learning experience."
Satya Prakash Jasti , NNE Pharmaplan. - ITIL® Foundation (ITIL 4) (2 dager) (24/9/2015 til 25/9/2015)

"Does what it says on the box: Accelerated training, rapid knowledge transfer."
Rex Keene , Sundhed.dk. - ITIL® Foundation (ITIL 4) (2 dager) (24/9/2015 til 25/9/2015)

"I would recommend Firebrand to anyone who wants to learn fast & distraction free. They are professional and I liked the accelerated learning method."
Thomas Christiansen . - ITIL® Foundation (ITIL 4) (2 dager) (24/9/2015 til 25/9/2015)

"Focused Condensed Embracing"
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (24/9/2015 til 25/9/2015)

"The educational equivalent of a triple shoot of espresso."
Anonym, Signicat - ITIL® Foundation (ITIL 4) (2 dager) (24/9/2015 til 25/9/2015)

"Fasten your seat belt"
Per Laursen. - ITIL® Foundation (ITIL 4) (2 dager) (24/9/2015 til 25/9/2015)

"Different course, different venue, different trainer samt excellent experience."
Jouko Raatikainen . - ITIL® Foundation (ITIL 4) (2 dager) (24/9/2015 til 25/9/2015)

"Super focused and to the bone learning, Ill be seeing you again."
Jens Schroder. - ITIL® Foundation (ITIL 4) (2 dager) (6/7/2015 til 7/7/2015)

"A great way to do effective education without leaving the office for too long."
Jonas Lynghaug. - ITIL® Foundation (ITIL 4) (2 dager) (6/7/2015 til 7/7/2015)

"It was my first time with you but I will definately come again :-)"
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (6/7/2015 til 7/7/2015)

"Great instructor, great staff, hassle free learning."
Kristina Brunes. - ITIL® Foundation (ITIL 4) (2 dager) (6/7/2015 til 7/7/2015)

"Very smooth and engaging training"
Daniel Edholm, NetNordic. - ITIL® Foundation (ITIL 4) (2 dager) (6/7/2015 til 7/7/2015)

"Real world experienced trainer with lots of knowledge. Great environment and good service"
Carola Edenhill, NetNordic. - ITIL® Foundation (ITIL 4) (2 dager) (6/7/2015 til 7/7/2015)

"Challenging but energising" Lots has simply fallen into place. Feel I now have a useful tool to help me in my work."
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (6/7/2015 til 12/7/2015)

"I was pleased with my stay. Good food, nice "Hotell" and good instructor."
Ulf Johansson , Evry. - ITIL® Foundation (ITIL 4) (2 dager) (18/5/2015 til 19/5/2015)

"Everything has gone smooth. The food was great, the course was great and also the accomodation was nice."
Daniel Engzell , Coresec. - ITIL® Foundation (ITIL 4) (2 dager) (18/5/2015 til 19/5/2015)

"Speed, agile and fun"
Mick Krag , T-Systems. - ITIL® Foundation (ITIL 4) (2 dager) (18/5/2015 til 19/5/2015)

"Fast track training - Love it"
Mads Hedegaard , T-Systems. - ITIL® Foundation (ITIL 4) (2 dager) (18/5/2015 til 19/5/2015)

"I really enjoyed the training at Firebrand. Everything was taken care of and the service was splendid. The trainer is brilliant at guiding you through the material of the course with great examples that helps you to put of the bits and pieces toghether and remember it. Thanks for a great course and great stay at Sundsgården"
Mia Sassén , Region skåne. - ITIL® Foundation (ITIL 4) (2 dager) (11/5/2015 til 12/5/2015)

"Great teacher"
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (11/5/2015 til 12/5/2015)

"Great instructor, explains very well and eazy to understand."
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (11/5/2015 til 12/5/2015)

"Instructor very easy to follow, good structure"
Hanna Svahn . - ITIL® Foundation (ITIL 4) (2 dager) (11/5/2015 til 12/5/2015)

"Best thing is a quiet & peaceful enviroment to study. On top trainers are also very hands-on with subject matter."
Ameed Sheikh , Alfapeople. - ITIL® Foundation (ITIL 4) (2 dager) (27/4/2015 til 28/4/2015)

"Well planned, focused training. Never guessed that I could listen Actively for 11 hours. Liked it a lot! "
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (27/4/2015 til 28/4/2015)

"Great to be away from the office when training."
Henrik Bertramsen , ATOS. - ITIL® Foundation (ITIL 4) (2 dager) (27/4/2015 til 28/4/2015)

"EFFICIENT"
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (27/4/2015 til 28/4/2015)

"I like the way education, training are accelerated feeling it gave me value for spent time and effect."
Anette Stjärnkvist Lönnberg, Ninetech. - ITIL® Foundation (ITIL 4) (2 dager) (27/4/2015 til 28/4/2015)

"Intense, fun!"
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (9/3/2015 til 10/3/2015)

"Great environment, great Teacher, fantastic communication, food (veg) was super."
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (9/3/2015 til 10/3/2015)

"Super"
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (15/1/2015 til 16/1/2015)

"Good facilities. Great instructor"
Anonym - ITIL® Foundation (ITIL 4) (2 dager) (15/1/2015 til 16/1/2015)

"Very nice environment, staff and educator . The room is nice and the food was good"
Stefan Säflund , Fujitsu Sweden. - ITIL® Foundation (ITIL 4) (2 dager) (30/10/2014 til 31/10/2014)

"Kind and proffesional"
Magnus Møller Jørgensen , Haldor Topsøe. - ITIL® Foundation (ITIL 4) (2 dager) (30/10/2014 til 31/10/2014)

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