ITIL Foundation Kurs, Sertifisering & Training

Achieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.

In 2 days, you'll learn how to:

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Key concepts in the ITIL 4 framework
The ITIL service value system
The four dimensions of service management
ITSM
The seven guiding principles of ITIL 4

This accelerated ITIL Foundation course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. With the use of our Lecture | Lab | Review technique, Firebrand offer and support your various learning needs, guaranteeing you absorb information 40% faster and return certified.

The ITIL 4 Foundation certification is a prerequisite to gaining the ITIL Practitioner certification.

Residential and Online ITIL foundation training

With Firebrand you’ll learn from expert instructors to enhance your understanding of the course material. We offer both a classroom-based and ITIL foundation online training course, including everything you need to get certified in record time:

Official courseware, labs and practice exams
ITIL 4 Foundation certification exam
Accommodation, meals and snacks (for residential courses)

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expertqualification.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

Det vil ta deg bare et øyeblikk å se hvor billige våre kurs er...

Her er 8 grunner til hvorfor du skal gjennomføre ditt ITIL Foundation hos Firebrand Training:

Du blir utdannet og sertifisert på bare 2 dager. Hos oss får du din utdanning og sertifisering på rekordtid, en sertifisering du også gjennomfører der og da som en integrert del av den intensive, akselererte utdanningen.
Alt er inkludert. Et engangsbeløp dekker alt kursmaterial, eksamen, kost og losji og tilbyr den mest kostnadseffektive måten å gjennomføre ditt ITIL Foundation kurs og sertifisering på. Og dette uten noen uannonserte ytterligere kostnader.
Du klarer sertifiseringen første gangen eller kan gå kurset om igjen kostnadsfritt. Det er vår garanti. Vi er sikre på at du vil klare din ITIL Foundation sertifisering første gangen. Men skulle du mot formodning ikke gjøre det kan du innen et år komme tilbake og kun betale for eventuelle overnattinger og din eksamen. Alt annet er gratis.
Du lærer deg mer.Tradisjonelle utdanningsdager varer fra kl. 09.00 til 16.00 med lange lunsj- og kaffepauser. Hos Firebrand Training får du minst 12 timers effektiv og fokusert kvalitetsutdanning hver dag sammen med din instruktør, uten private eller arbeidsrelaterte, forstyrrende momenter.
Du lærer deg ITIL Foundation raskere. Vi kombinerer de tre innlæringsmetodene (Presentasjon |Øving| Diskusjon) slik at vi gjennomfører kurset på en måte som sikrer at du lærer deg raskere og lettere.
Du er i sikre hender.Vi har utdannet og sertifisert 75.614 personer, vi er partner med alle de store navn i bransjen og vi har vunnet atskillige utmerkelser, bla. a. "Årets Learning Partner 2010, 2011, 2012, 2013 og 2015” fra Microsoft Danmark og med en vekst på 1430 % siden 2009 er vi årets Gazelle prisvinner på Sjælland, Danmark.
Du lærer deg ikke bare teorien. Vi har videreutviklet ITIL Foundation kursen og tilbyr flere praktiske øvelser og sikrer på den måten, at du kan bruke dine ferdigheter for å løse daglige praktiske problemstillinger.
Du lærer av de beste. Våre instruktører på ITIL Foundation er de beste i bransjen og tilbyr en helt unik blanding av kunnskap, praktisk erfaring og pasjon for å lære bort.

Er du klar for kurset? Ta en GRATIS test for å måle og vurdere kunnskapsnivået ditt.

The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

IT services through best practice, standards and guidance
Customer satisfaction, through a professional approach to service delivery
Productivity
Use of skills and experience
Operating efficiencies
Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Lesson 1: ITIL 4 Overview

Structured Benefits
The Service Value System
Four Dimensions of Service Management

Lesson 2: Key Concepts of ITIL

What is Service Management?
Service Relationships
Creating Value

Lesson 3: The Four Dimensions of Service Management

A Holistic Approach to Value Delivery
Organisations and People
Informational Technology
Partners and Suppliers
Value Streams and Processes
External Factors

Lesson 4: The ITIL Service Value System (SVS)

Guiding Principles
Governance
Service Value Chain
Practices
Continual Improvement

Lesson 5: The ITIL Guiding Principles

Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimise and Automate
Principle Interaction

Lesson 6: Governance

Governing Bodies
Governance Activities
The Role of Governance in the SVS

Lesson 7: The Service Value Chain

Plan
Improve
Engage
Design and Transition
Obtain and Build
Deliver and Support

Lesson 8: Continual Improvement

The Model, the Value Chain, and Practice
Continual Improvement Model
Continual Improvement and the Guiding Principles
Theory of Constraints

Lesson 9: Key ITIL Practices

Introduction to ITIL Practices
Continual Improvement
Service Level Management
Change Control
Incident Management
Service Request Management
Service Desk
Problem Management

Lesson 10: Other ITIL Practices

General Management Practices
Service Management Practices
Technical Management Practices

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Foundation

Multiple choice
40 questions
65% (26 marks out of 40) required to pass
60-minute duration
Closed book

Thynk ATO of AXELOS Limited offers the ITIL^® Foundation and Practitioner Version 3 and ITIL^® Foundation Certification (ITIL 4) courses on this page. These courses are a registered trade mark of AXELOS Limited. All rights reserved.

On your all-inclusive accelerated course, you’ll also receive::

ITIL® 4 accredited courseware

To be eligible to attend this accelerated ITIL 4 Foundation course, you must meet the following experience and knowledge requirements:

End-user level computer and networking skills
Work experience in IT service support or IT service delivery

ITIL® ITIL Foundation Kursdatoer

ITIL® - Foundation (ITIL 4)
Start	Slutt	Kapasitet	Registrer deg
16/4/2020 (Torsdag)	17/4/2020 (Fredag)	Ferdig
4/6/2020 (Torsdag)	5/6/2020 (Fredag)	Venteliste
24/6/2020 (Onsdag)	25/6/2020 (Torsdag)	Begrenset kapasitet	Registrer deg
24/8/2020 (Mandag)	25/8/2020 (Tirsdag)	Venteliste
26/8/2020 (Onsdag)	27/8/2020 (Torsdag)	Venteliste
15/9/2020 (Tirsdag)	16/9/2020 (Onsdag)	Ledige plasser	Registrer deg
17/9/2020 (Torsdag)	18/9/2020 (Fredag)	Ledige plasser	Registrer deg
22/10/2020 (Torsdag)	23/10/2020 (Fredag)	Ledige plasser	Registrer deg
26/11/2020 (Torsdag)	27/11/2020 (Fredag)	Ledige plasser	Registrer deg
26/11/2020 (Torsdag)	27/11/2020 (Fredag)	Ledige plasser	Registrer deg
7/1/2021 (Torsdag)	8/1/2021 (Fredag)	Ledige plasser	Registrer deg

Vi har lært opp 75.614 personer på 12 år. Vi ba dem om å anmelde vår akselererte opplæring. Akkurat nå har 96,76% angitt at Firebrand overgikk forventningene:

"My experience of Firebrand during my apprenticeship so far has been extremely positive. The online learning tutor for the recent ITIL v4 foundation course was excellent. In difficult circumstances, the course was very fluid and engaging. "
Gareth Tunnicliffe. (16/4/2020 til 17/4/2020)

"Even though we were all calling in, the instructor made it feel like a classroom environment and delivered an engaging and informative course."
Chris Burniston, Chic Marketing / Firebrand. (16/3/2020 til 17/3/2020)

"Firebrand has excellent facilities and is clearly well practiced at getting people through their exams."
Anonym (16/3/2020 til 17/3/2020)

"This is the 4th and final time at Firebrand and it has been a fantastic experience. The hotel was really nice and the food was amazing, recommend 10/10"
Martin Hare, TSC foods . (16/3/2020 til 17/3/2020)

"AMAZING!! This is my 5th time here. Passed all exams and will defo use Firebrand again"
Anonym (16/3/2020 til 17/3/2020)

ITIL® Foundation (ITIL 4)