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01 9010 151ITIL® - ITIL® 4 Specialist: Business Relationship Management
Overview
On this accelerated ITIL 4 Specialist: Business Relationship Management certification is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organisations, and their stakeholders.
ITIL 4 Specialist: Business Relationship Management explores how service relationships can build competitive advantage This is an extension module of the new ITIL suite. It is to benefit individuals towards their career or ITIL journey and not specific to a certification path (such as the ITIL4 managing professional or ITIL 4 Strategic Leader status).
In just 2 days, you’ll learn how establishing and nurturing the relationships between service providers and consumer organisations, and their stakeholders has never been more important. You’ll also learn how to:
- Define Business Relationship Management roles, responsibilities, knowledge, and skills
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Apply Business Relationship Management metrics and practice success factors to improve performance
- Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model.
At the end of this course, you’ll sit the ITIL 4 Specialist: Business Relationship Management exam and achieve your ITIL 4 Specialist: Business Relationship Management certification.
Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.
ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Audience
This course is ideal for:
- IT/ITSM professionals
- Business systems analysts
- Data analysts
- ITSM consultants
Benefits
Seven reasons why you should sit your course with Firebrand Training
- Two options of training. Choose between residential classroom-based, or online courses
- You'll be certified fast. With us, you’ll be trained in record time
- Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
- Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
- You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
- You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
- You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals
- * For residential training only. Doesn't apply for online courses
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
Curriculum
- Module 1: Understand the key concepts of Business Relationship Management
- Module 2: Understand the BRM value streams and processes
- Module 3: Know how to apply the BRM models and techniques
- Module 4: Understand BRM roles, skills, and organizational solutions
- Module 5: Understand how information and technology supports and enables BRM
- Module 6: Understand the role of partners and suppliers in BRM
- Module 7: Know how to develop the BRM capability in an organization
Exam Track
At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
ITIL 4 Specialist: Business Relationship Management exam
- Duration: 90 minutes
- Format: Multiple choice; Closed book
- Number of questions: 40 questions
- Passing score: 26 out of 40 marks required to pass (65%)
What's Included
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.
Prerequisites
Before attending this accelerated course, you should have:
- Completed the ITIL4 Foundation before being able to sit this qualification
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Reviews
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"A really well-run residential course, highly recommend."
Anonymous. (25/4/2024 (Thursday) to 26/4/2024 (Friday))
"Staff was super helpful and instructor was very informative"
Anonymous. (22/2/2024 (Thursday) to 23/2/2024 (Friday))
"Excellent service! Easy to book, join, learn, eat, sleep, pass."
R.L.. (22/2/2024 (Thursday) to 23/2/2024 (Friday))
"The trainer is highly knowledgeable on the content of the course. He has been instrumental to validate and understand some of the concepts. I will definitely recommend this course to my colleagues as it is great value for money."
Ana Veldhuis, Shell. (22/2/2024 (Thursday) to 23/2/2024 (Friday))
"An excellent and informed training experience"
David Threlfall, Arcadis. (22/2/2024 (Thursday) to 23/2/2024 (Friday))
Course Dates
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19/2/2024 (Monday) |
20/2/2024 (Tuesday) |
Finished - Leave feedback |
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24/6/2024 (Monday) |
25/6/2024 (Tuesday) |
Wait list |
Nationwide |
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5/8/2024 (Monday) |
6/8/2024 (Tuesday) |
Limited availability |
Nationwide |
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16/9/2024 (Monday) |
17/9/2024 (Tuesday) |
Open |
Nationwide |
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28/10/2024 (Monday) |
29/10/2024 (Tuesday) |
Open |
Nationwide |
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9/12/2024 (Monday) |
10/12/2024 (Tuesday) |
Open |
Nationwide |
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