CompTIA Systems Support Specialist (CSSS)

This course is no longer offered. See all available certifications.

On this accelerated 10-day CompTIA Systems Support Specialist (CSSS) course, you'll learn how to configure and support operating systems and learn basic hardware, software, and networking skills necessary to function in an entry-level Linux role.

Combining theory and practice from official CompTIA A+ and Linux+ curriculum, your expert instructor will take you through the fundamentals of virtualisation, cloud computing, software troubleshooting and security. You'll also cover all the major Linux distributions (Red Hat, Caldera, SuSE, Debian, TurboLinux, Slackware, etc.)

Immersing you through our unique Lecture | Lab | Review learning methodology, you'll get a minimum of 12 hours quality training per day.

At the end of the course you will be able to:

• Work at the Unix command line
• Perform easy maintenance tasks: help out users, add users to a larger system, backup & restore, shutdown & reboot
• Install and configure a work station (incl. X) and connect it to the LAN, or a stand-alone PC via modem to the Internet.

Train at twice the speed on this official course

Firebrand is an authorised CompTIA Platinum Partner. This means you'll get access to experienced instructors and up-to-date course material, officially approved by CompTIA. During the course, you'll prepare for and sit the following CompTIA A+ and Linux+ exams, covered by your Certification Guarantee.

• Exam 220-901
• Exam 220-901
• Exam LX0-103
• Exam LX0-104

When you pass the above exams, you'll also receive the following certifications for free:

• Novell CLA Certification
• LPI Level 1 Certification (LPIC-1)

CompTIA A+ 220-901

Hardware

• Given a scenario, configure settings and use BIOS/UEFI tools on a PC
• Explain the importance of motherboard components, their purpose and properties
• Compare and contrast various RAM types and their features
• Install and configure PC expansion cards
• Install and configure storage devices and use appropriate media
• Install various types of CPUs and apply the appropriate cooling methods
• Compare and contrast various PC connection interfaces, their characteristics and purpose
• Install a power supply based on given specifications
• Given a scenario, select the appropriate components for a custom PC configuration to meet customer specifications or needs
• Compare and contrast types of display devices and their features
• Identify common PC connector types and associated cables
• Install and configure common peripheral devices
• Install SOHO multifunction device/printers and configure appropriate settings
• Compare and contrast differences between the various print technologies and the associated imaging process
• Given a scenario, perform appropriate printer maintenance

Networking

• Identify the various types of network cables and connectors
• Compare and contrast the characteristics of connectors and cabling
• Explain the properties and characteristics of TCP/IP
• Explain common TCP and UDP ports, protocols and their purpose
• Compare and contrast various Wi-Fi networking standards and encryption types
• Given a scenario, install and configure SOHO wireless/ wired router and apply appropriate settings
• Compare and contrast Internet connection types, network types and their features
• Compare and contrast network architecture devices, their functions and features
• Use appropriate networking tools

Mobile Devices

• Install and configure laptop hardware and components
• Explain the function of components within the display of a laptop
• Given a scenario, use appropriate laptop features
• Explain the characteristics of various types of other mobile devices
• Compare and contrast accessories and ports of other mobile devices

Hardware and Network Troubleshooting

• Troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools
• Troubleshoot hard drives and RAID arrays with appropriate tools
• Troubleshoot common video, projector and display issues
• Troubleshoot wired and wireless networks with appropriate tools
• Troubleshoot and repair common mobile device issues while adhering to the appropriate procedures
• Troubleshoot printers with appropriate tools

CompTIA A+ 220-902

Windows Operating Systems

• Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1)
• Install Windows PC operating systems using appropriate methods
• Apply appropriate Microsoft command line tools
• Use appropriate Microsoft operating system features and tools
• Use Windows Control Panel utilities
• Install and configure Windows networking on a client/desktop
• Perform common preventive maintenance procedures using the appropriate Windows OS tools

Other Operating Systems and Technologies

• Identify common features and functionality of the Mac OS and Linux operating systems
• Set up and use client-side virtualisation
• Identify basic cloud concepts
• Summarise the properties and purpose of services provided by networked hosts
• Identify basic features of mobile operating systems
• Install and configure basic mobile device network connectivity and email
• Summarise methods and data related to mobile device synchronisation

Security

• Identify common security threats and vulnerabilities
• Compare and contrast common prevention methods
• Compare and contrast differences of basic Windows OS security settings
• Deploy and enforce security best practices to secure a workstation
• Compare and contrast various methods for securing mobile devices
• Use appropriate data destruction and disposal methods
• Secure SOHO wireless and wired networks

Software Troubleshooting

• Troubleshoot PC operating system problems with appropriate tools
• Troubleshoot common PC security issues with appropriate tools and best practices
• Troubleshoot common mobile OS and application issues with appropriate tools
• Troubleshoot common mobile OS and application security issues with appropriate tools

Operational Procedures

• Use appropriate safety procedures
• Given a scenario with potential environmental impacts, apply the appropriate controls
• Summarise the process of addressing prohibited content/ activity, and explain privacy, licensing and policy concepts
• Demonstrate proper communication techniques and professionalism
• Explain the troubleshooting theory

CompTIA Linux+ Exam 103

Topic 101: System Architecture

• Determine and configure hardware settings
• Boot the system
• Change runlevels / boot targets and shutdown or reboot system

Topic 102:Linux Installation and Package Management

• Design hard disk layout
• Install a boot manager
• Manage shared libraries
• Use Debian package management
• Use RPM and YUM package management

Topic 103: GNU and Unix Commands

• Work on the command line
• Process text streams using filters
• Perform basic file management
• Use streams, pipes and redirects
• Create, monitor and kill processes
• Modify process execution priorities
• Search text files using regular expressions
• Perform basic file editing operations using vi

Topic 104: Devices, Linux Filesystems, Filesystem Hierarchy Standard

• Create partitions and filesystems
• Maintain the integrity of filesystems
• Control mounting and unmounting of filesystems
• Manage disk quotas
• Manage file permissions and ownership
• Create and change hard and symbolic links
• Find system files and place files in the correct location

CompTIA Linux+ Exam 104

Topic 105: Shells, Scripting and Data Management

• Customise and use the shell environment
• Customise or write simple scripts
• SQL data management

Topic 106: User Interfaces and Desktops

• Install and configure X11
• Setup a display manager
• Accessibility

Topic 107: Administrative Tasks

• Manage user and group accounts and related system files
• Automate system administration tasks by scheduling jobs
• Localisation and internationalisation

Topic 108: Essential System Services

• Maintain system time
• System logging
• Mail Transfer Agent (MTA) basics
• Manage printers and printing

Topic 109: Networking Fundamentals

• Fundamentals of internet protocols
• Basic network configuration
• Basic network troubleshooting
• Configure client side DNS

Topic 110: Security

• Perform security administration tasks
• Setup host security
• Securing data with encryption

You'll sit the following exams at the Firebrand Training Centre, covered by your Certification Guarantee:

• CompTIA A+ Exam 220-901
• Number of questions: Maximum of 90 questions
• Type of questions: Multiple choice and performance-based
• Exam duration: 90 Minutes
• Passing score: 675 (on a scale of 900)
• Languages: English

• CompTIA A+ Exam 220-902
• Number of questions: Maximum of 90 questions
• Type of questions: Multiple choice and performance-based
• Exam duration: 90 Minutes
• Passing score: 700 (on a scale of 900)
• Languages: English

• CompTIA Linux+ Exam LX0-103
• Number of questions: Maximum of 60 questions
• Type of questions: Multiple choice and fill-in-the-blank
• Exam duration: 90 Minutes
• Passing score: 500 (on a scale of 200 to 800)
• Languages: English, German, Portuguese, Spanish

• CompTIA Linux+ Exam LX0-104
• Number of questions: Maximum of 60 questions
• Type of questions: Multiple choice and fill-in-the-blank
• Exam duration: 90 Minutes
• Passing score: 500 (on a scale of 200 to 800)
• Languages: English, German, Portuguese, Spanish

In addition to official course material and exams at the Firebrand Training Centre, you'll receive:

• CompTIA A+ Complete Review Guide Exams 220-901 and 220-902 (eBook) - ISBN: 9781119137894
• LPIC-1 Linux Professional Institute Certification Study Guide: Exam 101-400 and Exam 102-400 - ISBN-10: 1119021189 and ISBN-13: 978-1119021186

Before attending this accelerated course, you should have:

• Experience building a computer
• Experience setting up devices in Windows OS
• Knowledge of home networks (ISP connection)
• Familiarty with Windows desktop Environments

Seven reasons why you should sit your course with Firebrand Training

• Two training options. Choose between residential classroom-based and online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9am–5pm, with a nice long break for lunch. With Firebrand, you’ll get at least 12 hours/day of quality learning time with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

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