ITIL® v4 Specialist: Plan, Implement and Control

On this accelerated 2-day ITIL® v4 Specialist: Plan, Implement and Control course, you'll develop an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Change Enablement, Deployment Management, Release Management,
Service Configuration Management, and IT Asset Management, including best-practice guidance at both strategic and operational levels.

Led by expert instructors, this course provides a structured approach to change, release, and configuration practices to support controlled change delivery while maintaining stability and compliance. This course is ideal for teams who aim to balance speed, control, and risk in digital environments.

At Firebrand, we are proud to be an official ITIL® Accredited Training Organisation (ATO). By studying with us, you will access official courseware, learn from certified instructors, and train in a distraction-free environment.

At the end of this course, you will sit the official ITIL® exam and achieve your certification, covered by the Firebrand Certification Guarantee.

In just 2 days, you will delve into:

• The ITIL Four Dimensions
• The ITIL Capability Model
• Effective strategy execution through controlled change and implementation
• The governance of service management activities
• Aligning strategic objectives with tactical and operational plans

This training course is ideal for change managers, release and deployment managers, and IT asset managers:

• Change Managers / Change Enablement Practice Managers who oversee change requests, chair the Change Advisory Board (CAB), and minimise risks to business operations
• Release and Deployment Managers who plan, schedule, and control the movement of releases to test and live environments
• Service Configuration Managers who maintain accurate information about configuration items and their relationships
• IT Asset Managers who track and manage the financial value, lifecycle, and inventory of IT assets
• Service Transition and Operations Managers who coordinate cross-practice collaboration, value streams, and overall service stability

Module 1: IT Asset Management (ITAM)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success

Module 2: Change Enablement (CE)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice‚
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success

Module 3: Deployment Management (DM)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success

Module 4: Release Management (RM)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success

Module 5: Service Configuration Management (SCM)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success

Module 6: Plan, Implement, and Control

• Understand the processes and value streams of the Plan, Implement, and Control practices
• How information and technology support and enable the practices
• Recommendations for the success of Plan, Implement, and Control practices success

At the end of this accelerated course, you will sit the official ITIL® 4 Specialist: Plan, Implement, and Control exam at the Firebrand Training Centre, covered by the Firebrand Certification Guarantee.

• Duration: 90 minutes
• Format: Multiple-choice; closed-book
• Number of questions: 60 questions
• Passing score: 39 out of 60 marks required to pass (65%)
• Domains:
  • IT Asset Management (ITAM) 20%
  • Change Enablement (CE) 20%
  • Deployment Management (DM) 20%
  • Release Management (RM) 20%
  • Service Configuration Management (SCM) 20%

Before attending this accelerated course, you must have successfully completed the ITIL® Foundation (any version) or the ITIL® 4 Managing Professional Certificate.

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two training options. Choose between residential classroom-based and online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9am–5pm, with a nice long break for lunch. With Firebrand, you’ll get at least 12 hours/day of quality learning time with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

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