CompTIA - Convergence Technologies Professional (CTP+)



Only 3 Days



Classroom / Online / Hybrid

Next date

Next date:

27/6/2022 (Monday)


CompTIA Convergence Technologies Professional (CTP+) certification proves that you have high-level knowledge and skills to sell and service components of data, voice and multimedia convergence technologies.

On the three-day accelerated CompTIA CTP+ course, you'll learn about:

  • Data and Internet protocol (IP) networking
  • Voice and telephone services
  • Convergence networking


Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online courses
  2. You'll be certified fast. With us, you’ll be trained in record time
  3. Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
  4. Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 100,000 professionals
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts


You'll learn the following, to ensure you pass the CTP+exam at the end of the course:

Data Networking Domain

Industry Standards and Protocols Objectives

  • Layers of the OSI reference model
  • Functions of each layer of the OSI reference model
  • Protocols and Services of each OSI layer
  • Data encapsulation (including but not limited to: data, segment, packet, frame) in relation to frame assembly

LAN/WAN Infrastructure Objectives

  • LAN topologies (including but not limited to: ring, bus, star)
  • WAN topologies (including but not limited to: full mesh, partial mesh, point-to-point)
  • Routers, switches and hubs in relation to data networking hardware
  • Modem and CSU/DSU in relation to data networking hardware
  • Standards, protocols and their characteristics (including but not limited to: 802.2, 802.3, 802.5, PPP, frame relay, ATM, SONET/SDH)
  • Spanning Tree Protocol (STP)
  • DTE and DCE
  • Cabling (including but not limited to: CAT3, CAT5, shielded twisted pair [STP], V.35, thinnet, RG58, fiber optic [single-mode, multi-mode])
  • Cable terminators
  • VLANs
  • MAC address

IP Protocols Objectives

  • IPv4 and IPv6 addresses
  • Network classes (A, B, C, D)
  • Network, host and broadcast addresses
  • Private network numbers
  • Subnet masking
  • Host addresses in a subnet
  • Host address and subnet mask
  • Subnet mask by both the bit count and dotted decimal notation
  • Routed and routing protocols
  • Dynamic, static and default routes
  • DNS features and functions
  • DHCP features and functions
  • NAT features and functions
  • Connection-oriented and connectionless transport in relation to TCP/UDP
  • Well-known, registered and random/dynamic ports in relation to TCP/UDP
  • Common ports (including but not limited to: Telnet, HTTP, FTP, TFTP, SMTP, POP3, SNMP, DNS) in relation to TCP/UDP

Troubleshooting Objectives

  • ICMP (tracert, ping and error messages) in relation to troubleshooting tools
  • Other available troubleshooting tools for cabling, hardware, and configuration of devices (software and hardware)
  • Straight-through vs. crossover cable
  • Common configuration errors in IP devices

Telephony Networking Domain

Industry Standards and Protocols Objectives

  • Standard reference nomenclature (including but not limited to: X.nnn, Q.nnn, I.nnn, E.nnn)

Basic Telephony Concepts Objectives

  • Call-processing steps (call setup, call connection, call completion)
  • Analog trunks and station lines
  • Electrical characteristics of ground-start and loop-start analog trunks (not including local voltage specifications)
  • Various types of E&M trunks (2W/4W audio) in relation to analog trunks
  • DSH technologies (including but not limited to: DS0, DS1, DS3, OC3, OC12, OC48, OC192)
  • Analog ringing (electrical specs) vs. digital alerting (A&B bits) in relation to signaling types
  • Analog transmission impairments involved in a phone call (including but not limited to: loss, echo, noise, cross-talk, delay)
  • Echo cancellation in 2-wire to 4-wire hybrids
  • Pulse code modulation in telephony
  • A-Law and Mu-Law in relation to digitising voice
  • Functions of class 4 (tandem) and class 5 (end-office) switches in relation to PSTN/GSTN
  • Various numbering plans (including but not limited to: global, NANP, private)
  • Digital Signal Hierarchy (DSH) terminology (STRATUM)
  • FXO and FXS interfaces

Infrastructure Objectives

  • Safety procedures (including but not limited to: cabling, power, grounding, ESD, NEBS)
  • Proper cabling procedures in specific environments (PVC vs. plenum)
  • Troubleshooting tools (including but not limited to: 4-pair tester, inductor/buzzer/toner, linesman test set (butt set), volt meter, laptop)
  • Symptoms of improper clocking configuration
  • Various cable terminations (including but not limited to: USOC/RJ-nn standards, ITU/V.nnn standards)

Signaling Objectives

  • Signaling of ground-start and loop-start analog trunks (not including line voltages)
  • In-band vs. out-of-band in relation to signaling types
  • Signaling functions of ISDN (e.g., ISDN BRI, ISDN PRI, ISDN 23 and ISDN 30) and SS7/C7
  • E&M, ground start, loop start and OPX in relation to signaling types (A, B, C and D bits)
  • Analog dialing (DTMF) vs. digital addressing (set-up messages) in relation to signaling types

Convergence Technologies Domain

Industry Standards and Protocols Objectives

  • Major industry standards (including but not limited to: 802.x, RFCxxxx, E.nnn, G.nnn, H.nnn, Q.nnn, X.nnn) relevant to convergence
  • Major standards bodies (including but not limited to: IEEE, ITU, IETF, EIA, TIA, ANSI, Bell) relevant to convergence

Voice-over Convergence Objectives

  • Latency, jitter and wander, and their impact on real-time communications
  • Importance of a jitter buffer
  • Impact of large data frames on real-time communications
  • Quality of Service (QoS) in converged networks
  • Quality of Service (QoS) technologies (including but not limited to: RSVP, DiffServ, IntServ, 802.1P/Q) for converged networks
  • Common codecs (G.7xx) and their bandwidth requirements in a converged environment
  • Compressing voice
  • T1, E1 and J1 for data and voice
  • Bandwidth of packetized voice
  • Transporting modem and fax through a converged solution

Topology Convergence Objectives

  • Signalling protocols for converged networks (including but not limited to: H.245, H.320, H.323, H.450, SIP, MGCP, NCS)
  • Function of a gatekeeper
  • Call flows between convergent-based and circuit-based calls
  • Function of gateways
  • Characteristics of circuit-switched and packet-switched technologies

Exam Track

You'll sit the following exam:

  • CN0-201 exam - CompTIA Convergence Technologies Professional (CTP+)

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)


It is recommended that you are CompTIA Network+ certified or equivalent, plus have 18-24 months of experience in data networking, telephony and other convergence-related technologies.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 122589 students and asked them all to review our Accelerated Learning. Currently, 96.63% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"I really enjoyed the Firebrand training, learnt a lot and enjoyed my time."
Sienna Kumar, Computacenter. (28/6/2021 (Monday) to 30/6/2021 (Wednesday))

"It was good, I learnt a lot."
Anonymous. (28/6/2021 (Monday) to 30/6/2021 (Wednesday))

"This course has been fun and interesting, the format has kept it as engaging as it can be."
Rebecca Quarterman, Computacenter. (28/6/2021 (Monday) to 30/6/2021 (Wednesday))

"Really helpful and thoroughly explained content."
Thomas Brook, Computacenter. (28/6/2021 (Monday) to 30/6/2021 (Wednesday))

"Engaging, yet challenging course which bolstered my technical knowledge."
Anonymous. (23/6/2021 (Wednesday) to 25/6/2021 (Friday))

Course Dates





Book now

21/2/2022 (Monday)

23/2/2022 (Wednesday)

Finished - Leave feedback



27/6/2022 (Monday)

29/6/2022 (Wednesday)

Wait list



8/8/2022 (Monday)

10/8/2022 (Wednesday)

Limited availability



19/9/2022 (Monday)

21/9/2022 (Wednesday)




31/10/2022 (Monday)

2/11/2022 (Wednesday)




12/12/2022 (Monday)

14/12/2022 (Wednesday)




Latest Reviews from our students