Cisco Implementing Cisco Collaboration Devices (CICD)

- Only 3 Days

This certification will retire on 23rd February 2020. Pass the CICD exam before it retires and the follow-up CIVND exam to receive the new CCNA. Find out more.

Get the skills you need to implement Cisco Unified Communications (UC) solutions in just 3 days - that's 40% faster than traditional training.

On this accelerated Implementing Cisco Collaboration Devices (CICD) course, you'll study the administration of end-user interfaces, telephony, mobility and Cisco UC solutions maintenance. Learn and retain information faster through Firebrand's unique Lecture | Lab | Review technique.


You'll also learn how to:

  • Identify call signalling and media stream flows
  • Perform endpoint and end-user administration tasks in Cisco UC
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM
  • Enable the most commonly used features of the above applications

This official course includes Cisco curriculum and 24/7 hands-on lab access - including Discovery and Challenge labs.

You'll also sit exam 210-060 CICD at the Firebrand Training Centre as part of your course.

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

  1. You'll be certified in just 3 days. With us, you’ll be trained in record time
  2. Our course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 75044 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Use your Cisco Learning Credits (CLCs)

You may be entitled to free training via Cisco Learning Credits (CLCs). If you’ve bought Cisco hardware or software - check the invoice to see if you have credits waiting to be used! If you’re unsure, get in touch with us.

Benefits of Training with Firebrand

  • Distraction-free residential training - you’ll live just steps away from your classroom
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
  • Your Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll even sit your exam on the course and return home certified
  • No hidden extras – one cost covers everything you need to certify

See Curriculum...

1.0 Describe the Characteristics of a Cisco Unified Communications Solution - 15%

1.1 Describe the Cisco Unified Communications components and their functions

1.2 Describe call signalling and media flows

1.3 Describe quality implications of a VoIP network

2.0 Provision End Users and Associated Devices - 24%

2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

2.2 Create or modify user accounts for Cisco Unified Communications Manager

2.3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI

2.4 Create or modify endpoints for Cisco Unified Communications Manager

2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI

2.6 Describe how calling privileges function and how calling privileges impact system features

2.7 Create or modify directory numbers

2.8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration

2.9 Enable end users for Cisco Unified IM and Presence

2.10 Verify user features are operational

3.0 Configure Voice Messaging and Presence - 27%

3.1 Describe user creation options for voice messaging

3.2 Create or modify user accounts for Cisco Unity Connection

3.3 Describe Cisco Unified IM and Presence

3.4 Configure Cisco Unified IM and Presence

4.0 Maintain Cisco Unified Communications System - 10%

4.1 Generate CDR and CMR reports

4.2 Generate capacity reports

4.3 Generate usage reports

4.4 Generate RTMT reports to monitor system activities

4.5 Monitor voicemail usage

4.6 Remove unassigned directory numbers

4.7 Perform manual system backup

5.0 Provide End User Support - 24%

5.1 Verify PSTN connectivity

5.2 Define fault domains using information gathered from end user

5.3 Troubleshoot endpoint issues

5.4 Identify voicemail issues and resolve issues related to user mailboxes

5.5 Describe causes and symptoms of call quality issues

5.6 Reset single devices

5.7 Describe how to use phone applications

See Exam Track...

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

Exam 210-060 CICD - Implementing Cisco Collaboration Devices v1.0

  • Duration: 75 minutes
  • Questions: 55-65 questions
  • Available languages: English

See What's Included...

In addition to your exam, accommodation and courseware you'll receive:

  • Hands on labs
  • Practical collaboration devices including routers, laptops and three phones per person for the duration of the course

Your accelerated course includes:

  • Accommodation
  • Meals, unlimited snacks, beverages, tea and coffee
  • Onsite exams
  • Examination vouchers*
  • Practice tests**
  • Certification Guarantee***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Hands-on training through Lecture | Lab | ReviewTM
  • Digital courseware (if available)
  • * Exam vouchers may not be included for Apprentices and will require a separate purchase by an employer due to ESFA guidelines
  • ** Not on all courses
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

See Prerequisites...

There are no official prerequisites for this accelerated course but you will benefit from a working knowledge of:

  • Converged voice and data networks
  • Cisco ISO gateways
  • Cisco Unified Communications Manager and Cisco Unity Connection

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

See Dates...

Cisco Course Dates





Book now

25/11/2019 (Monday)

27/11/2019 (Wednesday)




30/3/2020 (Monday)

1/4/2020 (Wednesday)

Wait list



11/5/2020 (Monday)

13/5/2020 (Wednesday)

Limited availability



22/6/2020 (Monday)

24/6/2020 (Wednesday)




3/8/2020 (Monday)

5/8/2020 (Wednesday)




14/9/2020 (Monday)

16/9/2020 (Wednesday)




Here's the Firebrand Training review section. Since 2001 we've trained exactly 75044 students and asked them all to review our Accelerated Learning. Currently, 96.79% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Well provisioned, clean environment, and kind staff that was always helpful and on hand support."
Alfred Acheampong, Intercall Europe/ West UC. (12/6/2019 to 14/6/2019)

"A work colleague recommended Firebrand training to me. I wasn’t too keen as the price was steep for my budget. I invested and have no regrets. Everything works like a clockwork at Firebrand. I traveled by train to the local station, was collected by Firebrand taxi without any delay. Was taken to the on-campus hotel, a short moment later was my induction, after which the actual training commenced. The lectures start early in the morning and end late evening. Labs are open and available 24/7. Food & accommodation – great. Quality of tutoring – unparalleled. Concise, yet in depth. All I needed to learn and pass. Thank you."
J.L.. (2/12/2019 to 8/12/2019)

"Tough, but worth it. "
Jamie Hird, HDFT. (2/12/2019 to 5/12/2019)

"Excellent course you need to know a lot of theory before hand but it makes you understand whats going on in those Cisco devices, and is excellent preparation for the CCNP exams. The tutor is extremely knowledgeable and happy to explain. Being on site and with 24 hours access to the classroom and away from the distractions of family life also help your revision and practice."
Mark Boardman. (20/10/2019 to 27/10/2019)

"The setup at Firebrand is fantastic. Being in an environment away from home definitely helps to focus your mind and means you can concentrate totally on learning. Accommodation is good, and gives you everything you need. Small but comfortable rooms, together with plenty of good food and strong coffee to get you through the day. The training is fast paced and intense, which means its not necessarily for everyone, but there is no better way to get through all the course material in a short space of time."
Stewart Beel, Waters Corporation. (20/10/2019 to 27/10/2019)

Latest Reviews from our students