Cisco 300-810 Implementing Cisco Collaboration Applications (CLICA)

This course is no longer offered. See all available Networking certifications.

On this accelerated Cisco Certified Specialist - Collaboration Applications Implementation course, you’ll build knowledge on how to streamline communication procedures, strengthen compliance measures and enhance your communication systems and devices, building your business' internal growth and productivity.

In just 4 days, you learn how to utilise Cisco’s collaboration platforms Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection and Cisco Unity Express. You’ll also learn how to:

• Configure and troubleshoot Cisco Unity Express, Cisco Unity Connection and Cisco Unity Connection call handlers
• Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
• Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence

At the end of your course, you’ll sit exam 300-810 CLICA and get your Cisco Certified Specialist – Collaboration Applications Implementation certification. You’ll get access to official courseware and learn from certified instructors as Firebrand are a Cisco Learning Partner.

Train through Firebrand’s Lecture | Lab | Review methodology and you’ll learn at twice the speed in a distraction-free environment.

Audience

If you’re a collaboration engineer or a collaboration administrator, this course is ideal for you.

Next step: CCNP Collaboration

Once you’ve passed exam 300-810 CLICA, you’ll be halfway to achieving the CCNP Collaboration certification. Next, achieve the Cisco Certified Specialist - Collaboration Core certification and get your CCNP Collaboration.

Implementing Cisco Collaboration Applications (CLICA) v1.0

• Module 1: Configuring and Troubleshooting Cisco Unity Connection Integration
• Module 2: Configuring and Troubleshooting Cisco Unity Connection Call Handlers
• Module 3: Troubleshooting Cisco Unity Connection
• Module 4: Configuring and Troubleshooting Cisco Unity Express
• Module 5: Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
• Module 6: Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
• Module 7: Customising Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
• Module 8: Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
• Module 9: Troubleshooting Cisco Unified Communications Manager IM and Presence Service
• Module 10: Integrating Cisco Unified Attendant Console Advanced
• Module 11: Implementing Call Recording and Monitoring

Lab outline

• Module 1: Integrate and Set Up Cisco Unity Connection
• Module 2: Configure Cisco Unity Connection Call Handlers
• Module 3: Implement Toll Fraud Prevention
• Module 4: Troubleshoot Cisco Unity Connection Call Handlers
• Module 5: Troubleshoot Cisco Unity Connection
• Module 6: Configure Cisco Unity Express
• Module 7: Troubleshoot Cisco Unity Express
• Module 8: Configure Cisco Unified Communications Manager IM and Presence High Availability
• Module 9: Implement Cisco Jabber
• Module 10: Configure Centralised Cisco Unified Communications Manager IM and Presence
• Module 11: Configure Cisco Unified Communications Manager IM and Presence Service Functionality
• Module 12: Enable Message Archiving and Chat Rooms
• Module 13: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
• Module 14: Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
• Module 15: Troubleshoot Cisco Unified Communications Manager IM and Presence Service
• Module 16: Integrate Cisco Unified Attendant Console Advanced
• Module 17: Implement Call Recording and Monitoring Using a Switched Port Analyser (SPAN)-based Solution
• Module 18: Implement Cisco Unified Communications Manager Call Recording and Monitoring

As part of your accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

300-810 Implementing Cisco Collaboration Applications (CLICA)

• Exam code: 300-810 CLICA
• Duration: 90 minutes
• Languages: English
• Domains:
1. Single Sign-On (SSO) for Collaboration Applications (15%)
2. Cisco Unified IM and Presence (30%)
3. Cisco Unity Connection and Cisco Unity Express (30%)
4. Application Clients (25%)

These domains are general guidelines for the content likely to be included in the exam. As Cisco continues to develop this certification, other related topics may also appear.

Before attending this accelerated course, you should have knowledge and skills in:

• Networking technologies
• Voice and video
• Cisco Unified Communications Manager experience including single-site dial plan, single Public Switched Telephone Network (PSTN) gateway and Session Initiation Protocol (SIP) trunks

Alternatively, the following courses and exams fulfil the prerequisites:

• Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
• Understanding Cisco Collaboration Foundations (CLFNDU)

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two training options. Choose between residential classroom-based and online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9am–5pm, with a nice long break for lunch. With Firebrand, you’ll get at least 12 hours/day of quality learning time with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

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