ITIL® 4 Specialist: Direct, Plan and Improve

The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) certification course focuses on equipping IT professionals with the practical skills and knowledge required to effectively plan and direct IT services while driving continuous improvement. This course provides a holistic approach to aligning IT strategies with organizational goals, ensuring agility and adaptability in a rapidly changing digital environment.

Participants will learn how to apply key concepts such as governance, risk, and control, as well as continuous improvement practices. The course bridges strategy and operations, making it an essential module for professionals involved in both high-level decision-making and hands-on IT service management.

As a core module in both the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams, this certification is ideal for those aspiring to lead and manage IT functions effectively.

In just 2 days, you’ll also learn how to:

• Develop and implement strategies to align IT services with organizational objectives.
• Plan and prioritize improvement initiatives for continuous value creation.
• Utilize effective governance, risk, and compliance practices.
• Foster collaboration and integrate ITIL® 4 principles across teams and departments.
• Measure, evaluate, and improve the performance of IT services.
  Enable organizational agility and adaptability in a changing digital landscape.

This course equips participants with the tools and strategies needed to lead, plan, and improve IT services in alignment with business goals.

Why choose Firebrand?

• Accelerated certification process – Get certified in just 2 days.
• Access to expert instructors with real-world experience.
• A hands-on, immersive learning environment for maximum retention.
• Flexible learning options and dedicated support.

At the end of this intensive course, you will sit for the PeopleCert ITIL® 4 Specialist: Direct, Plan and Improve certification exam and, upon passing, obtain your certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• IT professionals responsible for planning, governance, and continuous improvement.
• IT managers and team leaders involved in strategy execution and service delivery.
• Service managers seeking to align IT services with business objectives.
• Professionals responsible for managing risk, compliance, and organizational change.
• IT consultants supporting clients in strategy, planning, and improvement initiatives.
• Individuals pursuing the ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader designations.

ITIL® and The Swirl logo™ are registered trademarks of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.

• Module 1: Understanding the Key Concepts of Direct, Plan, and Improve
• Module 2: Governance, Risk, and Compliance in ITIL® 4
• Module 3: Driving Strategic Alignment and Planning
• Module 4: Fostering a Culture of Continuous Improvement
• Module 5: Tools and Techniques for Measurement and Improvement
• Module 6: Integrating DPI Practices Across Teams and Functions 

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Specialist: Direct, Plan and Improve Exam

• Duration: 90 minutes
• Format: Multiple choice; Closed book
• Number of questions: 40 questions
• Passing score: 28 out of 40 marks required to pass (70%)

Before attending this accelerated course, you must have successfully completed the ITIL® 4 Foundation certification.

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!  Free Practice Test