Microsoft Configure a Dynamics 365 Customer Experience Solution (MB-280T04)

On this accelerated Microsoft Configure a Dynamics 365 customer experience solution (MB-280T04) course you will practice Customer Experience Analyst skills by creating an end-to-end solution to solve a problem for a fictitious company.

The solution will include Dynamics 365 Sales, Dynamics 365 Customer Insights – Data, and Dynamics 365 Customer Insights – Journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Through Firebrand’s Lecture | Lab | Review method, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

This course is ideal for IT, Sales, or Marketing professionals who want to learn how to leverage the Dynamics 365 customer experience product suite for their organizations.

• Module 1: Manage leads with Dynamics 365 Sales
• Module 2: Manage opportunities with Dynamics 365 Sales
• Module 3: Manage and organize your product catalog with Dynamics 365 Sales
• Module 4: Create emails in Dynamics 365 Customer Insights – Journeys
• Module 5: Build journeys with Dynamics 365 Customer Insights – Journeys
• Module 6: Challenge project – Configure a Dynamics 365 customer experience solution

This course does not have an exam.

Before attending this accelerated course, you should:

• Be aware of the key features in each application and how to leverage them as users
• Have model-driven application configuration experience, including table and column management, user experience design, and data import/export
• Be familiar with the basic features of Dynamics 365 Sales and Dynamics 365 Customer Insights and how to configure them

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two training options. Choose between residential classroom-based and online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9am–5pm, with a nice long break for lunch. With Firebrand, you’ll get at least 12 hours/day of quality learning time with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Are you ready for the course? 

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