Cisco IP Technology (CIPT)

Achieving Cisco IP Telephony Operations Specialist Certification is critical for those whose primary role is to operate and maintain IP Telephony multi-service network solutions. Cisco IP Telephony Operations Specialists can configure and deploy complex Cisco Call Manager platforms using multiple-call control, call admission control (CAC), and basic call routing and dial plans, and have the skills and knowledge necessary to resolve connectivity issues related to traditional PSTN technology, PBX and voice mail systems.

During our Seven (7) Day Cisco IP Telephony Operations Specialist Certification Training Program, you will live, learn, and take the 642-425 IPTT and 642-642 QOS exams at one of our state-of-the-art education centres.

This blended-learning program employs outcome-based (Lecture | Lab | Review) delivery - that focuses on preparing you with the real-world skills required to configure, deploy, and support Cisco's IP Telephony solutions.

Our Cisco IP Telephony Operations Specialist Program

• Allows you to achieve your certification in half the time of 'traditional training' while delivering industry-leading exam passing percentages
• Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system
• Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory

The Cisco IP Telephony Operations Specialist Certification designates candidates as having the fundamental knowledge and skills required to troubleshoot Enterprise Call Manager, Unity and IP network deployments as well as deploying Quality of Service. The certification validates knowledge and expertise across a broad range of troubleshooting areas including methods, Call Manager review, Call Manager Dial Plan, internal services aids, external tools, voice quality and Unity configuration parameters, problems and solutions.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Students that successfully complete the Cisco IP Telephony Operations Specialist Certification program will possess the fundamental knowledge and skills required to troubleshoot Enterprise Call Manager, Unity and IP network deployments as well as deploying Quality of Service.

Our IP Telephony Operations Specialist program covers the following material:

Day 1 : IP Telephony Troubleshooting (Part I)

Lecture

• Effective troubleshooting methods on complex IP Telephony networks
• Troubleshooting common CallManager configuration, integration and operations problems

Lab

• Troubleshooting Lab I

Review

• Interactive Exam-Objective Reinforcement

Day 2 : IP Telephony Troubleshooting (Part II)

Lecture

• Troubleshooting Cisco AVVID and server components using the appropriate utilities and management tools
• Troubleshooting common router, switch and gateway configuration, integration and operation issues and problems

Lab

• Troubleshooting Lab II

Review

• Interactive Exam-Objective Reinforcement

Day 3 : IP Telephony Troubleshooting (Part III)

Lecture

• Use appropriate troubleshooting methods to determine and solve QoS issues in complex IP Telephony networks
• Troubleshooting common Unity configuration, integration and operation issues and problems

Review

• Interactive Exam-Objective Reinforcement

Testing

• IPTT Exam Delivery

Day 4 : Quality of Service (Part I)

Lecture

• IP QoS Fundamentals
• IP QoS Components
• Modular QoS CLI and Auto-QoS

Lab

• QoS Lab I

Review

• Interactive Exam-Objective Reinforcement

Day 5:

Lecture

• Classification and Marking
• Congestion Management Methods
• Congestion Avoidance Methods

Lab

• QoS Lab II

Review

• Interactive Exam-Objective Reinforcement

Day 6 :

Lecture

• Traffic Policing and Shaping
• Link Efficiency Mechanisms
• QoS Best Practices

Lab

• QoS Lab III

Review

• Interactive Exam-Objective Reinforcement

Day 7 :

Testing

• QoS Exam Delivery

The Cisco IP Telephony Operations Specialist indicates the ability to demonstrate proficiency in operating Cisco IP telephony solutions.

A valid CCNA certification is required for candidates interested in pursuing Cisco's IP Telephony Operations Specialist Certification.

IP Telephony Troubleshooting Exam

The Cisco IP Telephony Troubleshooting exam will certify that the successful candidate has important knowledge and skills necessary to troubleshoot Enterprise CallManager, Unity, and IP network deployments. The IP Telephony Troubleshooting exam is one of two exams in a curriculum that addresses both design/planning practices and hands-on experience in configuring, deploying, and troubleshooting AVVID solutions.

• Exam Number:642-425 IPTT
• Associated Certifications:IP Telephony Operations Specialist
• Duration:90 minutes (50-60 questions)

Quality of Service Exam

The QOS 642-642 exam will test materials covered under the Implementing Cisco Quality of Service QOS v2.0 course. The exam will certify that the successful candidate has knowledge and skills necessary to configure and troubleshoot Cisco IOS routers running Quality of Service protocols in Service Provider and Enterprise environments. The exam covers topics on IP QOS, classification and marking Mechanisms, queuing mechanisms, traffic shaping and policing mechanisms, congestion avoidance mechanisms, link efficiency mechanisms, modular QOS command line interface, and QOS Best Practices.

• Exam Number:642-642 QOS
• Associated Certifications:IP Telephony Operations Specialist; CCIP, IP Telephony Design Specialist, IP Telephony Express Specialist, and IP Telephony Support Specialist
• Duration:90 minutes (45-55 questions)

Students that are eligible to attend the IP Telephony Operations Specialist Certification Training program must possess:

• A valid CCNA certification
• Experience with the Catalyst Command Line Interface (CLI)
• A fundamental understanding of QoS in IP environments
• Basic understanding of VoIP concepts
• An understanding of IP addressing and subnetting

Based upon experience, it is recommended that students undergoing this course attend the CCNP bootcamp to ensure exposure to Cisco Catalyst CLI and QoS concepts.

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.