ITIL® 4 Specialist: Monitor, Support and Fulfil | 2-day course

Overview

This accelerated ITIL® 4 Specialist: Monitor, Support and Fulfil certification is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.

On this course you will be able to demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these Practices. These are namely: ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.

In just 2 days, you’ll also learn how to:

Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals Integrate the practices in the organization’s value streams
Understand the interfaces and synergies across these five practices
Apply metrics and practice success factors to improve performance
Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL® 4 Specialist: Monitor, Support and Fulfil certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Audience

This course is ideal for IT professionals.

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Benefits

Er du klar til kurset? Tag en GRATIS test som hjælper dig med at bedømme din nuværende viden.

Gratis Test

Curriculum

Module 1: Incident Management (INM)

The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 2: Service Desk (SD)

The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
Τhe role of partners and suppliers in the practice
Ηow the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 3: Service Request Management (SRM)

The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 4: Monitoring and Event Management (MEM)

The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for practice success

Module 5: Problem Management (PRM)

The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 6: Monitor, Support, and Fulfil

Understand the processes and value streams of the Monitor, Support, and Fulfil practices
How information and technology support and enable the practices
Recommendations for the Monitor, Support, and Fulfil practices success

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

ITIL® 4 Specialist: Monitor, Support and Fulfil exam

Duration: 90 minutes
Format: Multiple choice
Number of questions: 60 questions
Passing score: 39 out of 60 marks required to pass (65%)

What's Included

Det hele er inkluderet! Du får en alt-inklusiv kursuspakke, som er målrettet til dine behov. Vi tager os af enhver detalje, så det eneste du skal fokusere på er dine lærings- og certificeringsmål.

Transport til/fra specifikke afhentningssteder
Overnatninger, samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
Intensiv Hands-on uddannelse med vores unikke (Lecture | Lab | Review)TM metode
Omfattende kursusmaterialer og labmanualer
Et helt igennem instruktørstyret program
24 timers adgang til både undervisningslokale og instruktøren
Samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
Certificeringsgaranti

Prerequisites

Before attending this accelerated course, you should have:

ITIL 4 Foundation Certificate in IT Service Management
OR ITIL 4 Managing Professional Transition Certificate

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Kundereferencer

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"Its been one of the best training courses I have ever been on."
Mustapha El Mourabit, Data Metrix. (14/3/2016 (Mandag) til 16/3/2016 (Onsdag))

"Focused training, accelarated in a short time frame. Key themes and material are condensed into what you need to know."
Steven Sims, Thames Valley Police. (30/3/2015 (Mandag) til 1/4/2015 (Onsdag))

"Failure is not an option :-)"
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Kursusdatoer

Starter	Slutter	Tilgængelighed	Sted
19/2/2024 (Mandag)	20/2/2024 (Tirsdag)	Afsluttet - Giv feedback	-
24/6/2024 (Mandag)	25/6/2024 (Tirsdag)	Venteliste	Landsdækkende
5/8/2024 (Mandag)	6/8/2024 (Tirsdag)	Begrænsede pladser	Landsdækkende
16/9/2024 (Mandag)	17/9/2024 (Tirsdag)	Tilgængelige pladser	Landsdækkende
28/10/2024 (Mandag)	29/10/2024 (Tirsdag)	Tilgængelige pladser	Landsdækkende
9/12/2024 (Mandag)	10/12/2024 (Tirsdag)	Tilgængelige pladser	Landsdækkende

PeopleCert - ITIL® 4 Specialist: Monitor, Support and Fulfil