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Cisco - Implementing Cisco Collaboration Devices (CICD)
Overview
This certification retired on 24th February 2020. Our closest replacement is CCNA.
Get the skills you need to implement Cisco Unified Communications (UC) solutions in just 3 days - that's 40% faster than traditional training.
On this accelerated Implementing Cisco Collaboration Devices (CICD) course, you'll study the administration of end-user interfaces, telephony, mobility and Cisco UC solutions maintenance. Learn and retain information faster through Firebrand's unique Lecture | Lab | Review technique.
You'll also learn how to:
- Identify call signalling and media stream flows
- Perform endpoint and end-user administration tasks in Cisco UC
- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM
- Enable the most commonly used features of the above applications
This official course includes Cisco curriculum and 24/7 hands-on lab access - including Discovery and Challenge labs.
You'll also sit exam 210-060 CICD at the Firebrand Training Centre as part of your course.
Benefits
In einem Firebrand Intensiv-Training profitieren Sie von folgenden Vorteilen:
- Zwei Optionen - Präsenz- oder Onlinetraining
- Ablenkungsfreie Lernumgebung
- Eigene Trainings- und Prüfungszentren (Pearson VUE Select Partner)
- Effektives Training mit praktischen Übungseinheiten und intensiver Betreuung durch unsere Trainer
- Umfassendes Leistungspaket mit allem, was Sie benötigen, um Ihre Zertifizierung zu erhalten, inklusive unserer Firebrand Leistungsgarantie.
Curriculum
1.0 Describe the Characteristics of a Cisco Unified Communications Solution - 15%
1.1 Describe the Cisco Unified Communications components and their functions
1.2 Describe call signalling and media flows
1.3 Describe quality implications of a VoIP network
2.0 Provision End Users and Associated Devices - 24%
2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
2.2 Create or modify user accounts for Cisco Unified Communications Manager
2.3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
2.4 Create or modify endpoints for Cisco Unified Communications Manager
2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
2.6 Describe how calling privileges function and how calling privileges impact system features
2.7 Create or modify directory numbers
2.8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
2.9 Enable end users for Cisco Unified IM and Presence
2.10 Verify user features are operational
3.0 Configure Voice Messaging and Presence - 27%
3.1 Describe user creation options for voice messaging
3.2 Create or modify user accounts for Cisco Unity Connection
3.3 Describe Cisco Unified IM and Presence
3.4 Configure Cisco Unified IM and Presence
4.0 Maintain Cisco Unified Communications System - 10%
4.1 Generate CDR and CMR reports
4.2 Generate capacity reports
4.3 Generate usage reports
4.4 Generate RTMT reports to monitor system activities
4.5 Monitor voicemail usage
4.6 Remove unassigned directory numbers
4.7 Perform manual system backup
5.0 Provide End User Support - 24%
5.1 Verify PSTN connectivity
5.2 Define fault domains using information gathered from end user
5.3 Troubleshoot endpoint issues
5.4 Identify voicemail issues and resolve issues related to user mailboxes
5.5 Describe causes and symptoms of call quality issues
5.6 Reset single devices
5.7 Describe how to use phone applications
Exam Track
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
Exam 210-060 CICD - Implementing Cisco Collaboration Devices v1.0
- Duration: 75 minutes
- Questions: 55-65 questions
- Available languages: English
What's Included
In addition to your exam, accommodation and courseware you'll receive:
- Hands on labs
- Practical collaboration devices including routers, laptops and three phones per person for the duration of the course
Prerequisites
There are no official prerequisites for this accelerated course but you will benefit from a working knowledge of:
- Converged voice and data networks
- Cisco ISO gateways
- Cisco Unified Communications Manager and Cisco Unity Connection
Sind Sie sich unsicher, ob Sie die Voraussetzungen erfüllen? Wir besprechen gerne mit Ihnen Ihren technischen Hintergrund, Erfahrung und Qualifikation, um herauszufinden, ob dieser Intensivkurs der richtige für Sie ist.
Erfahrungsberichte
Bereits 134561 Kursteilnehmer haben seit 2001 erfolgreich einen Firebrand-Kurs absolviert. Unsere aktuellen Kundenbefragungen ergeben: Bei 94.68% unserer Teilnehmer wurde die Erwartungshaltung durch Firebrand übertroffen!
"Well provisioned, clean environment, and kind staff that was always helpful and on hand support."
Alfred Acheampong, Intercall Europe/ West UC. (12.6.2019 (Mittwoch) bis 14.6.2019 (Freitag))
"Top Team aus Experten. Organisation und Ablauf sind großartig. Man sollte inhaltlich wissen, was einen Erwartet. Dozenten und Support sind jederzeit ansprechbereit."
Mathias Passmann, UNIKA. (9.10.2023 (Montag) bis 14.10.2023 (Samstag))
"Organisation, Freundlichkeit, professioneller Ansatz und vor allem ein guter Lehrer."
Anonym (5.6.2023 (Montag) bis 10.6.2023 (Samstag))
"Firebrand organisiert Unterbringung, Verpflegung und Training sehr gut.
Wer es gewohnt ist, abends nochmal zurückzuschauen und eventuell Inhalte erneut durchzugehen, der wird feststellen, dass nach einem so langen Tag die Luft raus ist. Man muss tagsüber alles klären."
Ralf Bruckmann. (14.9.2020 (Montag) bis 19.9.2020 (Samstag))
"Es ist beeindruckend, wie viel Wissen man in kürzester Zeit vermittelt bekommen kann.
Das Rundum-sorglos-Paket mit einem klaren Fokus."
M.R.. (14.9.2020 (Montag) bis 19.9.2020 (Samstag))
Kurstermine
Start |
Ende |
Verfügbarkeit |
Anmelden |
|---|---|---|---|
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25.11.2024 (Montag) |
27.11.2024 (Mittwoch) |
Kurs läuft |
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|
10.3.2025 (Montag) |
12.3.2025 (Mittwoch) |
Einige Plätze frei |
|
|
19.5.2025 (Montag) |
21.5.2025 (Mittwoch) |
Einige Plätze frei |
|
|
25.8.2025 (Montag) |
27.8.2025 (Mittwoch) |
Einige Plätze frei |