Dynamics CRM Online 2015 | Firebrand Training

Overview

Get hands-on experience with the latest Dynamics CRM system on this accelerated 7 day Microsoft Dynamics CRM Online 2015 course.

Be amongst the first to deploy, manage and customise Microsoft Dynamics CRM Online 2015. You’ll learn how to use new Dynamics CRM 2015 features like improved business rules and client API to get valuable insight into your Customer Services and track your sales from potential to close.

Meet the needs of your business

In addition to an overview of Microsoft Dynamics CRM Online 2015 functions, you’ll also focus on:

Security
Creation and configuration of entities and fields
Design of forms views and charts
Auditing
Business process flows
Business rules and solutions

Plus, learn how to build customer satisfaction with automated business processes on this accelerated Microsoft Dynamics CRM Online 2015 course.

See prices now to find out how much you could save when you train at twice the speed.

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Four reasons why you should sit your Dynamics CRM Online 2015 course with Firebrand Training

You'll be Dynamics CRM Online 2015 trained and certified faster. Learn more on this 7-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
Your Dynamics CRM Online 2015 course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
Pass Dynamics CRM Online 2015 first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
Study Dynamics CRM Online 2015 with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134561 students saving more than one million hours since 2001

Benefits

Seven reasons why you should sit your course with Firebrand Training

Two options of training. Choose between residential classroom-based, or online courses
You'll be certified fast. With us, you’ll be trained in record time
Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Module 1

Administering Microsoft Dynamics CRM Online
Setting up Dynamics CRM Online
Managing Microsoft Dynamics CRM Instances
Microsoft Dynamics CRM for Microsoft Office Outlook
Email Management
Maintenance and Troubleshooting

Module 2

Multi-Server Deployment
Advanced Office 365 Management of Dynamics CRM

Module 3

Application Overview
What’s New in CRM 2015
Working with Dynamics CRM Applications
Working with Dynamics CRM Records
Working with Dynamics CRM Data
Processes

Module 4

Customer Service Scenarios
Case Management
Knowledge Base
Queue Management
Entitlements
Service Scheduling Scenarios

Module 5

Introduction to Sales Management
Lead Management
Working with Opportunity Records
Working with the Product Catalogue
Sales Order Processing
Sales and Marketing

Module 6

Goal Management
Analysis and Reporting

Module 7

Introduction to Customising Microsoft Dynamics CRM 2015
Building Security Model
Customising Entities
Customising Fields
Managing Relationships
Customising forms
Business Rules
Customising Views
Charts and Dashboards
Field Security, Access teams and auditing
Business Process Flows

Exam Track

You'll sit the following exams at the Firebrand Training Centre, covered by your Certification Guarantee:

MB2-706 Microsoft Dynamics CRM Online Deployment
MB2-704 Microsoft Dynamics CRM Application
MB2-707 Microsoft Dynamics CRM Customization and Configuration

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

Firebrand recommend you have:

A working knowledge of Microsoft Dynamics CRM 2013 and/or 2015
Experience with Microsoft Outlook, Powershell and Office 365
Awareness of basic sales and marketing roles
Knowledge of basic customer service concepts and practices
Some knowledge of basic Microsoft Dynamics CRM record types

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"All is arranged for you to only concentrate on the course to follow. From transport housing, venue facilities, meals and drinks during the whole day. The trainer is a highly business experienced expert that guides you through all aspects you need to know to both pass your exam(s) and give you best practices or what-not-to-do."
Jolanda Verwoert. (14.3.2016 (Monday) to 20.3.2016 (Sunday))

"Amazing experience. Cant believe how much was packed into such a short time. I cant imagine a better way to learn."
S.K.. (14.3.2016 (Monday) to 20.3.2016 (Sunday))

"I attended Firebrand training for the CRM online 2015 course (7 days). Firstly, the tutors are amazing, the knowledge they have is out of this world. Usually you attend courses and learn theory to pass exams. However, at Firebrand you tend to gain more practical knowledge which, by default leads you to understand the concept of the theory (if that makes sense). Overall the experience has been amazing and I certainly would return and recommend Firebrand to anyone. :)"
Arjun Mander, The Money Advice Service. (1.2.2016 (Monday) to 7.2.2016 (Sunday))

"excellent instructor"
Anonymous (10.8.2015 (Monday) to 16.8.2015 (Sunday))

"The course was very hard, but the instructor was good, and the co-students was cool and we helped each other. 7 days I will never forget!"
J.K.L., C2-Relations. (10.8.2015 (Monday) to 16.8.2015 (Sunday))

Course Dates

Start	Finish	Status	Location
19.2.2024 (Monday)	25.2.2024 (Sunday)	Finished - Leave feedback	-
24.6.2024 (Monday)	30.6.2024 (Sunday)	Wait list	Nationwide
5.8.2024 (Monday)	11.8.2024 (Sunday)	Limited availability	Nationwide
16.9.2024 (Monday)	22.9.2024 (Sunday)	Open	Nationwide
28.10.2024 (Monday)	3.11.2024 (Sunday)	Open	Nationwide
9.12.2024 (Monday)	15.12.2024 (Sunday)	Open	Nationwide

Microsoft - Dynamics CRM Online 2015