ITIL 4 Specialist: Collaborate, Assure and Improve | 2-day course

Overview

This accelerated ITIL 4 Specialist: Collaborate, Assure and Improve certification is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. At the end of this course, you will be able to demonstrate your understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices:

ITIL® 4 Practitioner: Relationship Management
ITIL® 4 Practitioner: Supplier Management
ITIL® 4 Practitioner: Service Level Management
ITIL® 4 Practitioner: Continual Improvement
ITIL® 4 Practitioner: Information Security Management

In just 2 days, you’ll also learn how to:

Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
Integrate the practices in the organisation’s value streams
Understand the interfaces and synergies across these five practices
Apply metrics and practice success factors to improve performance
Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL 4 Specialist: Collaborate, Assure and Improve certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Audience

This course is ideal for:

IT Service Manager
Process Owner
Process Manager
IT Operations Leader
Service Integration Manager

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Benefits

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Module 1: Relationship Management (RSM)

The key concepts of the practice
The processes of the practice
The roles and competence s of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommend ations for the practice success

Module 2: Supplier Management (SM)

The key concepts of the practice
The processes of the practice
The roles and competence s of the practice
How information and technology support and enable the practice  
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommend ations for the practice success

Module 3: Service Level Management (SLM)

The key concepts of the practice
The processes of the practice
The roles and competence s of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 4: Continual Improvement (CI)

The key concepts of the practice
The processes of the practice
The roles and competence s of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommend ations for the practice success

Module 5: Information Security Management (ISM)

The key concepts of the practice
The processes of the practice
The roles and competence s of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendati ons for the practice success

Module 6: Collaborate, Assure and Improve

Understand the processes and value streams of the Collaborate, Assure and Improve practices
How information and technology support and enable the practices
Recommend ations for the Collaborate, Assure and Improve practices success

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

ITIL 4 Specialist: Collaborate, Assure and Improve exam

Duration: 90 minutes
Format: Multiple choice; Closed book.
Number of questions: 60 questions
Passing score: 39 out of 60 marks required to pass (65%)
Domains:

Relationship Management (RSM) 20%
Supplier Management (SM) 20%
Service Level Management (SLM) 20%
Continual Improvement (CI) 20%
Information Security Management (ISM) 20%

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

Before attending this accelerated course, you should have:

ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Its been one of the best training courses I have ever been on."
Mustapha El Mourabit, Data Metrix. (14/3/2016 (Monday) to 16/3/2016 (Wednesday))

"Focused training, accelarated in a short time frame. Key themes and material are condensed into what you need to know."
Steven Sims, Thames Valley Police. (30/3/2015 (Monday) to 1/4/2015 (Wednesday))

"Failure is not an option :-)"
Alex Ujah, Unk. (30/3/2015 (Monday) to 1/4/2015 (Wednesday))

Course Dates

Start	Finish	Status	Location
19/2/2024 (Monday)	20/2/2024 (Tuesday)	Finished - Leave feedback	-
24/6/2024 (Monday)	25/6/2024 (Tuesday)	Wait list	Nationwide
5/8/2024 (Monday)	6/8/2024 (Tuesday)	Limited availability	Nationwide
16/9/2024 (Monday)	17/9/2024 (Tuesday)	Open	Nationwide
28/10/2024 (Monday)	29/10/2024 (Tuesday)	Open	Nationwide
9/12/2024 (Monday)	10/12/2024 (Tuesday)	Open	Nationwide

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PeopleCert - ITIL 4 Specialist: Collaborate, Assure and Improve