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Microsoft - Dynamics 365 Customer Service Functional Consultant | Exam MB-230
Overview
Get the skills and knowledge you need to become a Microsoft Dynamics 365 for Customer Service Functional Consultant on this accelerated and official 2-day course.
In the process of becoming a Dynamics 365 for Customer Service Functional Consultant, you'll learn how to build and implement CX solutions that are fast and agile. You'll also learn to leverage AI that drive actionable insights and anticipate customer needs.
Your expert Microsoft Certified Trainer will immerse you in official curriculum and hands-on practical labs. You will learn and retain information 40% faster through our Lecture | Lab | Review technique.
At Firebrand, we were awarded the Microsoft Solutions Partner for Business Applications badge in recognition of our expertise in delivering quality solutions in this specialised business area.
Become a certified Customer Service Functional Consultant in 2 days as you cover the following topics:
- Learn about discovery, planning and analysis
- Manage entities and data
- Implement security and integration
- Perform solution deployment and testing
- Manage queues, the Knowledge base and SLAs
You will be prepared for and sit exams MB-230 at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee.
If you’re a functional consultant or looking to develop and certify your skills as a Dynamics 365 Customer Service Consultant Associate, this course is ideal for you.
Next Steps: Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate
Once you have achieved the Microsoft Dynamics 365 for Customer Service Functional Consultant certificationm, you'll be halfway towards becoming a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.
Both exam MB-230 and Exam PL-200: Microsoft Power Platform Functional Consultant are prerequisites for the Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate certification.
After you pass both exams, you'll automatically become a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.
Benefits
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need:
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
Curriculum
Course MB-230T01-A: Dynamics 365 for Customer Engagement for Customer Service
- Module 1: Customer Service overview
- Module 2: Case management
- Module 3: Service level agreements and entitlements
- Module 4: Knowledge management
Exam Track
As part of your accelerated course, you'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
Exam MB-230: Microsoft Dynamics 365 Customer Service
- Exam code: MB-230
- Languages: English
- Domains:
- Perform configuration (25-30%)
- Manage cases and the knowledge base (30-35%)
- Manage queues, entitlements and SLAs (25-30%)
- Configure Voice of the Customer (15-20%)
What's Included
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.
Prerequisites
Before attending this accelerated course, you should have experience in customer service and an understanding of the topics Microsoft Dynamics 365 offers in this role.
It's also recommended you have familiarity with solution architecture and quality assurance.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Reviews
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"The course content was clear, concise and delivered well. The facilities were excellent and all your needs are catered for, to the best of their ability. Whilst the course was intense, it was a worthwhile experience and the training provided is excellent."
L.W.. (20/2/2020 (Thursday) to 21/2/2020 (Friday))
"Training was very good, explanation was very clear and teacher detailed a lot, so for a 3 day course and to have a first understanding of POWER BI is good."
Rosanna Seerattan Cruz, JTI. (19/3/2024 (Tuesday) to 21/3/2024 (Thursday))
"The instructor and the structure of the course were very clear."
EK, JTI. (19/3/2024 (Tuesday) to 21/3/2024 (Thursday))
"Instructor was very knowledgeable and provided real life examples."
FO, NHS Lewisham and Greenwich. (11/10/2023 (Wednesday) to 13/10/2023 (Friday))
"Very intense and professional experience."
Anonymous. (11/10/2023 (Wednesday) to 13/10/2023 (Friday))
Course Dates
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Start |
Finish |
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Location |
Book now |
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19/2/2024 (Monday) |
20/2/2024 (Tuesday) |
Finished - Leave feedback |
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24/6/2024 (Monday) |
25/6/2024 (Tuesday) |
Wait list |
Nationwide |
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5/8/2024 (Monday) |
6/8/2024 (Tuesday) |
Limited availability |
Nationwide |
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16/9/2024 (Monday) |
17/9/2024 (Tuesday) |
Open |
Nationwide |
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28/10/2024 (Monday) |
29/10/2024 (Tuesday) |
Open |
Nationwide |
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9/12/2024 (Monday) |
10/12/2024 (Tuesday) |
Open |
Nationwide |
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