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On this accelerated 3-day IT Service Management with System Center Service Manager course, you'll learn how to deploy, configure and operate System Center 2016 Service Manager in your cloud or data centre.
Your course is 40% faster than traditional training. Meaning you'll spend less days out the office, so you can apply your new skills sooner.
Your Microsoft Certified Trainer will use our Lecuture | Lab | Review techinique to help you build and retain information, faster. Combined with hands-on labs, you'll be immersed in you System Center 2016 training, developing the practical skills to:
You'll have access to the latest Microsoft Official curriculum, as we're a Microsoft Partner, ensuring the knowledge aligns to the latest technology.
This course is ideal for you if you'r a cloud or datacentre administrator responsible for deploying, configuring and operating System Center 2016 Service Manager. Or, if you're new and looking to build your System Center 2016 Service Manager skills.
Bekijk nu de prijzen om erachter te komen hoeveel je kunt besparen als je tweemaal zo snel traint.
Module 1: Service Management Overview
In this module, you will learn many of the ITIL and MOF best practices and procedures in delivering effective IT Service Management and how System Center 2016 Service Manager can be used to implement them in your organisation. You will also learn some of the key business drivers behind IT Service Management.
Lessons
After completing this module, students will be able to:
Module 2: Installing System Center 2016 Service Manager
In this module, you will learn about the key components and architecture of Service Manager, including the hardware and software requirements. You will also learn about the security requirements and considerations that should be taken into account before, during and after deploying Service Manager.
Lessons
Lab: Installing System Center 2016 Service Manager
Lab: Upgrading to System Center 2016 Service Manager
After completing this module, students will be able to:
Module 3: Key Concepts and Features
In this module, you will learn many of the key features and concepts that will help you understand how to configure important functions in Service Manager.
Lessons
Lab: Configuring Service Manager for StockTrader and DinnerNow
After completing this module, students will be able to:
Module 4: Configuring Service Manager for Your Environment
In this module, you will learn some of the key configuration tasks that should be performed in Service Manager in order to customise it for your environment.
Lessons
Lab: Configuring Service Manager For Your Environment
After completing this module, students will be able to:
Module 5: Populating the Service Manager CMDB using Connectors
Connectors in Service Manager provide a key function in populating the Service Manager CMDB. For example, the Operations Manager CI Connector imports discovered objects such as web sites and databases into Service Manger so that they can be added to work items such as Incidents and Change Requests.
Lessons
Lab: Configuring Connectors in Service Manager
After completing this module, students will be able to:
Module 6: Managing Incidents and Problems
In this module, you will learn how to differentiate an issue that occurs in the IT environment between an incident and a problem. You will also learn how to configure incidents and problems, which includes creating templates that can be used to auto-populate Incident forms.
Lessons
Lab: Configuring Incident and Problem Management
After completing this module, students will be able to:
Module 7: Managing Changes and Releases
In this module, you will learn how Service Manager manages changes in the IT environment by using Change Requests. This includes creating and managing Activities such as Review Activities that are used to approve or reject changes. You will also learn how Release Records are used to group, schedule and develop approved changes.
Lessons
Lab: Configuring Change and Release Management
After completing this module, students will be able to:
Module 8: Configuring and Managing the Service Catalog
In this module, you will learn all aspects of Service Request fulfillment within Service Manager with the exception of Service Level Management which is covered in module 10.
Lessons
Lab: Configuring Service Requests
After completing this module, students will be able to:
Module 9: Automating Business Processes with Orchestrator
In this module, you will learn how Orchestrator and Service Manager can be used to automate business processes.Lessons
Lab: Automating IT Processes in Service Manager
After completing this module, students will be able to:
Module 10: Configuring Service Level Management
In this module, you will learn how Service Level Management is implemented in Service Manager.
Lessons
Lab: Configuring Service Level Management
After completing this module, students will be able to:
Module 11: Using Reports and Analysing Data in Service Manager
In this module, you will learn how to run reports in Service Manager, including how to manage and maintain the data warehouse jobs and cubes on which reports rely on. Additionally, you will learn how to perform advanced analytics on cube data by using Excel and SharePoint.
Lessons
Lab: Configuring Reports and Analysing Service Manager Data
After completing this module, students will be able to:
Module 12: Advanced Troubleshooting and Disaster Recovery
In this module, you will learn some of the advanced troubleshooting techniques used to resolve problems in Service Manager. You will also learn how to perform disaster recovery for failed Service Manager components, such as the Service Manager databases.
Lessons
Lab: Performing Disaster Recovery in Service Manager
After completing this module, students will be able to:
Module 13: Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool
In this final module, you will learn how to use the Service Manager Authoring Tool to create new and customised forms in Service Manager.
Lessons
Lab: Creating Customised Forms by Using the Authoring Tool
After completing this module, students will be able to:
MOC 10965D: IT Service Management with System Center Service Manager
Before attending the course, it is recommended you have an understanding of:
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RK, TOPdesk. (1/7/2024 (Maandag) t/m 4/7/2024 (Donderdag))
"Fijne omgeving, alles goed geregeld. Fijne voorzieningen. Wel vrij pittigen dagen, misschien iets te kort voor stof van examen."
NvL, Topdesk. (1/7/2024 (Maandag) t/m 4/7/2024 (Donderdag))
"The SC-300 course I have done was very good. The instructor has great knowledge about the subject. The venue was excellent for focusing on studying."
Arulelango Jayaraman, Yayati consulting ltd. (5/6/2024 (Woensdag) t/m 7/6/2024 (Vrijdag))
"Very well structured! I found the course very useful and the instructor explained everything very well"
AN. (19/3/2024 (Dinsdag) t/m 21/3/2024 (Donderdag))
"I loved the pace and involvement of the coach. the course is very intensive but worth the price. the infrastructure and venue is fantastic aswell."
Andreas Vandenberghe, Allianz Technology SE. (18/3/2024 (Maandag) t/m 24/3/2024 (Zondag))
Start datum |
Eind datum |
Status |
Locatie |
Nu boeken |
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27/5/2024 (Maandag) |
29/5/2024 (Woensdag) |
Beëindigde cursus - Geef feedback |
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30/9/2024 (Maandag) |
2/10/2024 (Woensdag) |
Wachtlijst |
Landelijk |
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11/11/2024 (Maandag) |
13/11/2024 (Woensdag) |
Beperkte beschikbaarheid |
Landelijk |
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3/2/2025 (Maandag) |
5/2/2025 (Woensdag) |
Open |
Landelijk |
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17/3/2025 (Maandag) |
19/3/2025 (Woensdag) |
Open |
Landelijk |
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