ITIL® - 4 Practitioner: Continual Improvement

Overview

This accelerated ITIL 4 Practitioner: Continual Improvement certification is for IT professionals who want to prove and validate their skills in this specific practice area. Upon completion of this course, you will be able to demonstrate your understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Continual Improvement practice in their everyday work. 

In just 2 days, you’ll also learn to:

• Adapt to changing business needs and circumstances, and maintain and increase the value generated by their service value system (SVS)

• Enhance product and service quality, reliability and responsiveness

• Improve their overall capabilities to deliver and manage services efficiently

• Develop an organisational culture of engagement, empowerment and innovation

• Measure, assess and develop the Continual Improvement practice capability in their organisation by using the ITIL Maturity Model.

• Adapt to the evolving business landscape by continuously improving products, services, and practices.

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL 4 Practitioner: Continual Improvement certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Audience

This course is ideal for:

• Enterprise architects
• IT service Managers
• IT product Managers
• IT practice leaders
• IT operations leaders
• IT procurement staff
• IT support staff
• IT field engineers
• Any of these roles applied in ESM (non-IT) contexts Digital, IT, and Application design and development teams Service integration managers and teams