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This accelerated ITIL 4 Monitor, Support & Fulfil: Incident Management certification is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operation as quickly as possible.
Upon completion of this course you will be able to demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximizing value from this practice area.
In just 2 days, you’ll also learn to:
At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL 4 Monitor, Support & Fulfil: Incident Management certification.
Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.
ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This course is ideal for:
At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
ITIL 4 Monitor, Support & Fulfil: Incident Management exam
Your accelerated course includes:
Before attending this accelerated course, you should have:
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134,561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Good course materials and explanations by the instructor happy to answer all questions and discuss."
Liz Hutchinson. (18/12/2023 (Monday) to 19/12/2023 (Tuesday))
"Our instructor was extremely knowledgeable on all things ITIL and service management, and clearly very passionate about his work. It was a long syllabus to get into 2 days so at times the pace was quite fast but he was very good at explaining things. A very positive trainer who held the class very well."
Josh Hayes, Cadent. (18/9/2023 (Monday) to 19/9/2023 (Tuesday))
"Our instructor was passionate, gave real life examples, and tips on making the course material relatable and applicable. The breakdown of difficult or complex concepts was appreciated, making the material digestable and understandable across all levels of IT expertise."
Zeshaan Hussain, Cadent Gas Limited. (18/9/2023 (Monday) to 19/9/2023 (Tuesday))
"Good instructor-led training with plentiful real-life examples and linkages back to our ongoing real-time IT environment."
Anonymous. (18/9/2023 (Monday) to 19/9/2023 (Tuesday))
"Thank you for getting me through."
Evelyne Spanner, ERBD. (11/9/2023 (Monday) to 12/9/2023 (Tuesday))
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