Answers to Quality Management Questions

1. B is the correct answer.

2. A is the correct answer. The real question is – what would you use it for. A Pareto Chart shows the highest occurring causes on the left to the least occurring on the right, allowing you to identify the faults occurring 80% of the time i.e. those faults most commonly and frequently occurring, to target effort into solving.

3. A is the correct answer.

4. B is the correct answer. A defect in the product requires that the seller producing it, repairs the defect at their own cost.

5. A is the correct answer.

6. D is the correct answer. The 7 consecutive data points on one side of the mean indicate the process is out of control and the cause has to be identified to be able to bring it back under control.

7. B is the correct answer.

8. D is the correct answer.

9. B is the correct answer.

10. A is the correct answer.

11. D is the correct answer.

12. A is the correct answer.

13. D is the correct answer. Appraisal costs are for checking the quality of the finished product. Defect costs are for correcting or repairing defects and are an internal cost. Failure costs are for externally found failures i.e. once the product has left the project.

14. D is the correct answer.

15. B is the correct answer.

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