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1. Which of the following are included in the Communications Management Plan?
A – RACI diagram
B – Stakeholder requirements
C – Risk requirements
D – Reasons for distributing the information
2. Which of the following are not included in the Communications Management Plan?
A – Person responsible for communicating the information
B – Person or groups who will receive the information
C – Risk requirements
D – Glossary of common terminology
3. Which process monitors and controls communications throughout the entire project lifecycle?
A – Plan Communications Management
B – Control Communications
C – Manage Communications
D – Plan Stakeholder Management
4. Planning Communications is performed:
A – As early as possible in the project lifecycle
B – Regularly throughout the project lifecycle
C – During Project Management Plan development
D – The Plan Stakeholder Management process
5. Which option is not an element of active listening
A – Acknowledging and summarising
B – Making good eye contact
C – Repeating some of the speaker’s words
D – Interrupting
6. In which situation(s) would you use the Work Breakdown Structure as an aid to communicating?
A – Internal within the project team
B – Internal within the organization
C – External with the customer
D – Internal and external to the project
7. Formal written correspondence with the customer is required when:
A – Defects are detected
B – The customer requests additional work not covered under contract
C – The project has a schedule slippage that includes changes to the critical path.
D – The project has cost overruns
8. When a project manager is engaged in negotiations, nonverbal communication skills are of:
A – Little importance
B – Major importance
C – Importance only when cost and schedule objectives are involved
D – Importance only to make sure we win the negotiation
9. Stakeholders can be identified in which project management process groups?
A – Initiating, planning, executing, monitoring and controlling, and closing
B – Initiating and planning
C – Planning and monitoring and controlling
D – Monitoring and controlling and closing
10. Things have been going well during the project. The project documentation has helped people to know when to start work, and the issue log has helped keep track of stakeholders’ needs. The benefit cost ratio has been improving, and the sponsor has expressed her appreciation for the team by hosting a party for them. The project manager gets a call from a team member saying that the results from the completion of their activity’s predecessor is two days late. Which of the following reasons would BEST describe why this occurred?
A – The project manager was focusing on the sponsor’s needs
B – Functional management was not included in the communications management plan
C – The successor activities should have been watched, not the predecessors
D – The right people were not invited to the milestone party
11. The purpose of status meetings is to:
A – Issue work authorizations
B – Have team members report on what they are doing
C – Exchange information about project progress
D – Confirm the accuracy of the costs submitted by the team
12. A project manager has just been assigned a team that comes from many countries, including India, Russia, China, the US, and Algeria. What is her BEST tool for success?
A – The responsibility assignment matrix (RAM)
B – The teleconference
C – Team communication with the WBS
D – Communication and well-developed people skills
13. A team member is visiting the manufacturing plant of one of the suppliers. Which of the following is the MOST important thing to be done in any telephone calls the project manager might make to the team member?
A – Ask the team member to repeat back what the project manager says
B – Review the list of contact information for all stakeholders
C – Ask the team member to look for change requests
D – Review the upcoming meeting schedule
14. Two people are arguing about what needs to be done to complete a work package. If the project manager wants to know what is going on, she should pay MOST attention to:
A – What is being said and when
B – What is being said, who is saying it, and the time of day.
C – Physical mannerisms and what is being said
D – The pitch and tone of the voices, and physical mannerisms
15. A large, three year telecommunications project is about one third complete when you are appointed to take the place of the previous project manager. The project involves three different sellers and a project team of 30 people. You would like to see the project’s communications requirements and what technology is being used in project communications. Where will you find this information?
A – The Project Management Plan
B – ‘[he Information Distribution Plan
C – The Stakeholder Management Plan
D – The Communications Management Plan
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