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Frequently Asked Questions

Sometimes we all have questions about certifications and their associated technologies that we don't know the answer to. These questions left unanswered could prevent us appropriately planning for certification success or troubleshooting a critical technology issue.

At times like that, wouldn't it be great to have an expert on hand to answer your burning questions?

That's the principle behind Firebrand's new FAQ project. Where we will seek to answer some of the big questions on your mind about training and certification.

Latest Questions

Can I wear headphones or ear plugs during the exam to help me concentrate?

Are your courses suitable for beginners?

Can I learn that fast?

Can I sit the exam on another day?

Do I have to stay at the training centre?

Is it true that your course is just focused on getting me to pass the exam?

How does the Certification Guarantee work?

What is Six Sigma Black Belt?

Why do you call when I leave my details or return to the site?

Where is the centre?

How do I choose the Firebrand courses for my apprentice?

Where can I find your course dates?

Why are you advertising this course if you don’t run it?

Why do I have to go to orientation?

What's included on the course?

What does my business have to do to qualify for a Firebrand Passport?

What are the best courses and certifications to move into a career in info-sec or cyber-security?

How do Firebrand ensure they have the best instructors and how are they sourced?

Can I use the spa at the Waterfront hotel?

Is there an incentive or discount if I use Firebrand training more than once?

Why is Firebrand right for me?

How often do you review your courses to ensure they remain up to date with the most recent technologies

How do I access my company's Apprenticeship Service (formerly Digital Apprenticeship Service) account?

Can I get extra funding if I want my apprentice to do extra training?

Is travel to the training centre covered by my Levy payments for my apprentices?

As a Levy-paying employer, how much would we be liable to pay if an apprentice leaves their apprenticeship or is dismissed by us?

Why do the apprenticeship Firebrand courses have different content than the BCS End Point Assessment at the end?

Why does off-the-job study and projects happen during in work hours when employers are paying apprentices wages?

How do you identify between apprentices and commercial students at the training centre?

Can my apprentice resit the training prior to retaking a failed exam?

Does Firebrand use British Computer Society (BCS) exams as replacements for vendor exams within apprenticeship programmes? Can I swap the BCS ones for vendor ones?

Why should I fill in my Apprenticeship Journals? And with what?

When will I receive the Joining Instructions?

Can I do the course even if I don't meet the prerequisites?

How can you support the different technologies I use in my organisation?

When will I receive my courseware?


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