Microsoft MCSE: Productivity (Skype for Business 2015) - Only 6 Days

Why

Seven reasons why you should sit your MCSE Productivity Skype course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be MCSE Productivity Skype certified in just 6 days. With us, you’ll be MCSE Productivity Skype trained in record time
  2. Our MCSE Productivity Skype course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass MCSE Productivity Skype first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more MCSE Productivity Skype. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn MCSE Productivity Skype faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying MCSE Productivity Skype with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 68,075 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study MCSE Productivity Skype courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

On this accelerated 6-day MCSE: Productivity (Skype for Business 2015) course, you'll learn the skills to plan, deploy, configure and administer a Skype for Business solution - 40% faster than traditional training.

You'll be immersed in the curriculum through our unique Lecture | Lab | Review technique, which combines theory with practical, hands-on skills to help you retain information faster.

Your expert Microsoft Certified Trainer will take you through how to deploy and troubleshoot Skype for Business infrastructure for instant messaging and conferencing. You’ll learn how to integrate an on premises deployment with Skype for Business online and how to upgrade from previous versions of Lync Sever.

You'll also learn how to:

  • Install, implement and administer Skype for Business Server 2015 by using various tools.
  • Configure users and clients in Skype for Business 2015.
  • Manage Cloud PBX with PSTN calling and conferencing
  • Implement additional conferencing options, such as dial-in conferencing, Microsoft's Skype Room System (SRS), and Skype Meeting Broadcast.
  • Design and implement monitoring and archiving in Skype for Business 2015.
  • Configuring and deploying Enterprise Voice (On-Premises)
  • Implement high availability, disaster recovery and Persistent Chat in Skype for Business 2015.
  • Design and deploy a hybrid Skype for Business environment.

On this course, you'll prepare for and sit exams 70-334 and 70-333, covered by your Certification Guarantee. Exams 70-334 and 70-333 are elective requirements for the MCSE: Productivity certification. You need only pass one.

If you're an IT professional responsible for the Skype for Business 2015 deployment in your business, this course is ideal for you.

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Interested? See prices or call 080 80 800 888

Use your free Microsoft training vouchers

You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us

Firebrand Training deliver accelerated courses as a Microsoft Learning Partner. You‚ll get exclusive benefits including:

  • Expert instruction from a Microsoft Certified Trainer (MCT)
  • Microsoft Official Curriculum (MOC)
  • Official Microsoft Practice Tests
  • Testing at the Firebrand Training centre during the course - walk away certified

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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Interested? See prices or call 080 80 800 888

MOC 20334: Core Solutions of Microsoft Skype for Business 2015

Module 1: Design and Architecture of Skype for Business Server 2015

This module describes the high-level components and features of Skype for Business 2015. It also describes how to work with Skype for Business administrative tools, the main components of Skype for Business Online, and coexistence with on-premises Skype for Business Server 2015 servers.

Lessons

  • Overview of Skype for Business Components and Features
  • Introduction to the Skype for Business Administrative Tools

Lab : Designing and Publishing a Skype for Business Server Topology

  • Designing and Creating the Topology
  • Updating the Topology for the New York Site

After completing this module, students will be able to:

  • Describe the high-level components and features of Skype for Business 2015.
  • Work with Skype for Business administrative tools.

Module 2: Installing and Implementing Skype for Business Server 2015

This module explains the external dependencies for Skype for Business Server. It describes the Session Initiation Protocol (SIP) domain requirements to ensure a successful implementation. This module also explains how to install Skype for Business Server, and it describes how Skype for Business Server integrates with Exchange Server and Microsoft SharePoint Server.

Lessons

  • Server and Service Dependencies
  • Planning SIP Domains
  • Installing Skype for Business Server
  • Integrating Skype for Business Server with Exchange Server and SharePoint Server

Lab : Configuring DNS and Simple URLs for Skype for Business Server

  • Configuring the Required DNS Records and Simple URLs for Skype for Business Server

Lab : Deploying Skype for Business Server

  • Installing and Configuring Skype for Business Server
  • Installing Skype for Business Server Certificates

After completing this module, students will be able to:

  • Identify the external dependencies for Skype for Business Server 2015.
  • Identify the SIP domain requirements to ensure a successful implementation.
  • Install Skype for Business Server.
  • Describe how Skype for Business Server integrates with Exchange Server and SharePoint Server.

Module 3: Administering Skype for Business Server 2015

This module explains how to administer and manage Skype for Business Server by using Skype for Business Server Control Panel and the Skype for Business Server Management Shell. It also describes how to create useful Skype for Business scripts to automate processes. Additionally, it explains how to implement role-based access control (RBAC) in Skype for Business and how to use important Test cmdlets and tools to troubleshoot Skype for Business.

Lessons

  • Using Skype for Business Server Control Panel
  • Using the Skype for Business Server Management Shell
  • Implementing Role-Based Access Control
  • Using Test Cmdlets
  • Tools for Troubleshooting Skype for Business

Lab : Using the Administrative Tools to Manage Skype for Business Server

  • Installing the Skype for Business Administrative Tools on a Windows 10 Client
  • Using Skype for Business Server Control Panel
  • Using the Skype for Business Server Management Shell

Lab : Using the Skype for Business Troubleshooting Tools

  • Using Skype for Business Server Management Shell Cmdlets to Create an RBAC Structure
  • Using the Centralised Logging Service
  • Performing a Network Capture by Using Message Analyser

After completing this module, students will be able to:

  • Use Skype for Business Server Control Panel.
  • Use the Skype for Business Server Management Shell.
  • Implement RBAC in Skype for Business 2015.
  • Use important test cmdlets.
  • Use various tools to troubleshoot Skype for Business.

Module 4: Configuring Users and Clients in Skype for Business 2015

This module explains how to configure users by using Skype for Business Server Control Panel and the Skype for Business Server Management Shell. It then describes how to deploy Skype for Business clients and explains the sign-in, registration, and authentication process for Skype for Business clients. It also explains how to configure in-band policies and group policies. Finally, it explains how to manage the Skype for Business Address Book.

Lessons

  • Configuring Users
  • Deploying the Skype for Business Client
  • Registration, Sign-In, and Authentication
  • Configuring Skype for Business Client Policies
  • Managing the Skype for Business Address Book

Lab : Configuring Users and Clients in Skype for Business 2015

  • Enabling Users for Skype for Business by Using the Management Shell
  • Troubleshooting a User Sign-In Issue

Lab : Configuring Policies and the Address Book in Skype for Business Server

  • Configuring Client Policies
  • Configuring the Address Book

After completing this module, students will be able to:

  • Configure users by using Skype for Business Server Control Panel and the Skype for Business Server Management Shell.
  • Deploy Skype for Business clients.
  • Explain the registration, sign-in, and authentication process for Skype for Business clients.
  • Configure in-band policies and Group Policies.
  • Describe how to manage the Skype for Business Address Book.

Module 5: Configuring and Implementing Conferencing in Skype for Business 2015

This modules describes Skype for Business conferencing features and modalities. It explains how to integrate Skype for Business Server 2015 with Office Online Server. It also explains how to plan for conferencing bandwidth utilisation. Finally, it explains how to configure conferencing settings and policies.

Lessons

  • Introduction to Conferencing in Skype for Business 2015
  • Integrating Skype for Business Server and Office Online Server
  • Bandwidth Planning
  • Configuring Conferencing Settings

Lab : Installing and Configuring Office Online Server

  • Installing Office Online Server

Lab : Configuring Conferencing in Skype for Business Server

  • Configuring, Assigning, and Validating Conferencing Policies

After completing this module, students will be able to:

  • Describe Skype for Business conferencing features and modalities.
  • Integrate Skype for Business Server 2015 with Office Web Apps Server.
  • Plan for conferencing bandwidth utilisation.
  • Configure conferencing settings and policies.

Module 6: Implementing Additional Conferencing Options in Skype for Business Server 2015

This module describes the conferencing lifecycle and explains how to administer it. It then explains how to use conferencing and meeting policies. It also explains how to deploy dial-in conferencing and configure the infrastructure for Lync Room System. Finally, it explains how to configure large meetings and Skype Meeting Broadcast.

Lessons

  • Overview of the Conferencing Lifecycle
  • Designing and Configuring Audio/Video and Web Conferencing Policies
  • Deploying Dial-In Conferencing
  • Configuring an LRS
  • Configuring Large Meetings and Skype Meeting Broadcasts

Lab : Implementing and Troubleshooting Conferencing Policy

  • Creating and Editing Conferencing Policies
  • Troubleshooting Conferencing Policies

Lab : Configuring Additional Conferencing Modalities

  • Deploying Dial-In Conferencing
  • Preparing for LRS Deployment

After completing this module, students will be able to:

  • Administer the conferencing lifecycle.
  • Configure conferencing and meeting policies.
  • Deploy dial-in conferencing.
  • Configure the infrastructure for Lync Room System (LRS).
  • Configure large meetings and Skype Meeting Broadcast.

Module 7: Designing and Implementing Monitoring and Archiving in Skype for Business 2015

This module describes the Monitoring Service components in Skype for Business Server. It then describes archiving and explains how to design an archiving policy. Finally, it explains how to implement archiving.

Lessons

  • Components of the Monitoring Service
  • Overview of Archiving
  • Designing an Archiving Policy
  • Implementing Archiving

Lab : Implementing Monitoring

  • Enabling Monitoring Reports

Lab : Implementing Archiving

  • Enabling Skype for Business Server Archiving to Microsoft Exchange Server 2013

After completing this module, students will be able to:

  • Describe Monitoring Service components in Skype for Business Server.
  • Implement monitoring.
  • Design an archiving policy.
  • Implement archiving.

Module 8: Deploying Skype for Business 2015 External Access

This module describes the components for external access. It then explains how to configure external access policies and security, how to configure certificates, and how to configure reverse proxy. Additionally, this module describes how to configure Skype for Business Server 2015 for mobile clients. Finally, it explains how to design and configure federation in Skype for Business Server.

Lessons

  • Overview of External Access
  • Configuring External Access Policies and Security
  • Configuring External Access Network and Certificates
  • Configuring Reverse Proxy
  • Designing Mobility in Skype for Business Server
  • Designing Federation in Skype for Business Server

Lab : Designing and Implementing External User Access

  • Defining the Edge Server in the Topology
  • Installing and Configuring the Edge Server

Lab : Installing the Components for External Users

  • Installing and Configuring Reverse Proxy
  • Validate External Messaging

After completing this module, students will be able to:

  • Identify the components for external access.
  • Configure external access policies and security.
  • Configure external access network and certificates.
  • Configure reverse proxy.
  • Configure Skype for Business Server 2015 for mobile clients.
  • Design and configure federation in Skype for Business Server.

Module 9: Implementing Persistent Chat in Skype for Business 2015

This module explains how to design a Skype for Business 2015 topology that includes Persistent Chat. It then explains how to deploy Persistent Chat in Skype for Business. Finally, it explains how to configure and manage Persistent Chat.

Lessons

  • Designing a Persistent Chat Server Topology
  • Deploying Persistent Chat Server
  • Configuring and Managing Persistent Chat

Lab : Designing and Deploying Persistent Chat Server

  • Configuring the Topology for Persistent Chat Server
  • Installing Persistent Chat Server
  • Registering a New Add-In

Lab : Configuring and Using Persistent Chat

  • Configuring Chat Rooms and Policies
  • Validating a Persistent Chat Deployment
  • Troubleshooting Persistent Chat

After completing this module, students will be able to:

  • Design a Skype for Business topology that includes Persistent Chat.
  • Deploy Persistent Chat in Skype for Business.
  • Configure and manage Persistent Chat in Skype for Business.

Module 10: Implementing High Availability in Skype for Business 2015

This module describes how to design and implement a high-availability solution for Front End Servers and Back End Servers in a Skype for Business Server environment. It also explains how to design and implement a high-availability solution for file stores, Edge Servers, Mediation Servers, Office Online server farms, and reverse proxy servers in a Skype for Business Server environment.

Lessons

  • Planning for Front End Pool High Availability
  • Planning for Back End Server High Availability
  • High Availability for Other Component Servers

Lab : Pre-Lab Configuration

  • Preparing for the Lab

Lab : Implementing High Availability

  • Managing Front End Pools
  • Configuring Hardware Load Balancing

After completing this module, students will be able to:

  • Design and implement a high-availability solution for Front End Servers in a Skype for Business Server environment.
  • Design and implement a high-availability solution for Back End Servers in a Skype for Business Server environment.
  • Design and implement a high-availability solution for file stores, Edge Servers, Mediation Servers, Office Online Server farms, and reverse proxy servers in a Skype for Business Server environment.

Module 11: Implementing Disaster Recovery in Skype for Business 2015

This module describes the disaster recovery options in Skype for Business Server, such as Front End pool pairing and Persistent Chat Server stretched pools. It then explains how to implement disaster recovery in Skype for Business Server. Additionally, it describes the disaster recovery options for Persistent Chat, the Central Management store, the Location Information Service (LIS) database, and user data.

Lessons

  • Disaster Recovery Options in Skype for Business Server
  • Implementing Disaster Recovery in Skype for Business Server
  • Additional Disaster Recovery Options in Skype for Business Server

Lab : Implementing and Performing Disaster Recovery

  • Configuring Pool Pairing
  • Perform Pool Failover and Failback

After completing this module, students will be able to:

  • Describe disaster recovery options in Skype for Business Server.
  • Implement disaster recovery in Skype for Business Server.
  • Describe the disaster recovery options for Persistent Chat, the Central Management store, the Location Information Service (LIS) database, and user data.

Module 12: Integrating with Skype for Business Online

This module describes Skype for Business Online features. It then explains how to prepare an on-premises environment for a hybrid Skype for Business deployment. It also explains how to configure a hybrid Skype for Business deployment.

Lessons

  • Overview of Skype for Business Online
  • Preparing for a Hybrid Skype for Business Deployment
  • Configuring a Hybrid Skype for Business Environment

Lab : Designing a Hybrid Skype for Business Deployment

  • Designing the Hybrid Skype for Business Environment

After completing this module, students will be able to:

  • Describe Skype for Business Online features.
  • Prepare an on-premises environment for a hybrid Skype for Business deployment.
  • Configure a hybrid Skype for Business deployment.

Module 13: Planning and Implementing an Upgrade to Skype for Business Server 2015

This module describe how to plan a side-by-side migration from Lync Server 2010 and Lync Server 2013 to Skype for Business Server 2015. It also explains how to perform an in-place upgrade from Lync Server 2013 to Skype for Business Server.

Lessons

  • Overview of Upgrade and Migration Paths
  • Migrating to Skype for Business 2015
  • In-Place Upgrade to Skype for Business Server 2015

Lab : Performing an In-Place Upgrade of Lync 2013 to Skype for Business

  • Install Skype for Business Administrative Tools
  • Performing In-Place Upgrade from Lync Server 2013 to Skype for Business Server 2015

After completing this module, students will be able to:

  • Describe the supported migration and upgrade paths for Skype for Business Server.
  • Perform an in-place upgrade of Lync Server 2013 to Skype for Business Server.
  • Describe how to manage the user experience during an upgrade.

MOC 40409:Deploying Voice Workloads for Skype for Business Online and Server 2015

Module 1: Introduction to Voice Workloads

Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft's latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft's entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.

Lessons

  • Voice Overview
  • Designing Voice Workloads
  • Skype for Business Ecosystem
  • SIP Basics and Routing

Lab : Customising Your Lab Environment

  • Configuring the On-Premises Organisation

Module 2: Assess Network and Voice Deployment Options

In this module, you will learn how to perform a network readiness assessment for an implementation of Skype for Business Server 2015 or Skype for Business Online. This module coincides with the Skype Operations Framework (SOF) Plan phase. Specifically, this module aligns with the Envision, Assess, and Design stages. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.

Lessons

  • Network Planning and Assessment
  • Skype for Business Features and Functionality
  • Plan your Cloud PBX Solution

Lab : Configuring Identity Federation with Office 365

  • Adding a Custom Domain and Enabling Directory Synchronisation in Office 365
  • Performing Directory Synchronisation
  • Installing and Configuring Active Directory Federation Services
  • Enabling Single Sign-On with Office 365

Module 3: Split Domain Configuration

In this module, you will learn what is meant by the term split domain and what it describes relative to the Skype for Business product. You will also learn the benefits of split domain, the prerequisites needed to deploy this environment, and how to provision users once it's been configured. Finally, you will learn to troubleshoot common issues.

Lessons

  • Split Domain Overview
  • Split Domain Requirements
  • Split Domain Deployments
  • User Provisions and Migration
  • Troubleshooting Split Domain Related Issues

Lab : Setting up Split Domain with Skype for Business Online

  • Setting up Split Domain with Skype for Business Online
  • Moving Users to Skype for Business Online
  • Verifying the Split Domain Skype for Business User Experience
  • Managing Users in Skype for Business Online

Module 4: Cloud PBX with PSTN Calling and Conferencing

Cloud PBX is a Microsoft-based PBX solution offered in Office 365. Cloud PBX enables organisations to eliminate their existing PBX infrastructure and migrate PBX functionality, as well as existing telephone numbers, to Office 365. Public Switch Telephone Network (PSTN) Calling provides a PSTN connection for users via Microsoft Calling Plans. PSTN Conferencing has been integrated into Skype for Business Online Meetings capability in Office 365 which allow users to create, manage, and host their own online meetings with PSTN integration for easy dial-in access.

Lessons

  • Cloud PBX with PSTN Calling Features
  • PSTN Conferencing and Meeting Features
  • Skype for Business Server 2015 Dial-in Conferencing

Lab : Configuring Cloud PBX with PSTN Calling

  • Enabling Users for PSTN Calling in Skype for Business Online
  • Using Online PSTN Calling Features
  • Enabling Users for Cloud PSTN Conferencing
  • Using PSTN Conferencing in Skype for Business Online

Module 5: Enterprise Voice (On-Premises)

In this module, you will learn about Skype for Business Server 2015 Enterprise Voice. Enterprise Voice is a unified communications solution delivered by Skype for Business Server 2015. Enterprise Voice enables organisations to send and receive calls via the Publicly Switched Telephone Network (PSTN). You will learn how to configure voice components like Dial Plans, Voice Policies, and Routes that are an integral part of the Enterprise Voice solution.

Lessons

  • Designing Enterprise Voice
  • Configuring Enterprise Voice
  • Voice Routing
  • Assigning Phone Numbers
  • Client Configuration
  • Unified Messaging

Lab : Configuring Enterprise Voice

  • Build a Regular Expression
  • Configuring Dial Plans
  • Configuring a Voice Policy, PSTN Usage, and Route
  • Assigning User Dial Plans and Policies
  • Test Voice Routing
  • Configure the London Dial Plan

Module 6: PSTN Connectivity

A key component to a successful organisation is the ability to communicate between internal employees and customers and partners. In order for this to happen organisations need to bridge communications between their internal communications systems such as Skype for Business Server 2015 and the public switched telephone network by using an existing Public Branch Exchange (PBX), gateway, or Internet service provider (ISP). Connection to the PSTN enables enterprise users to make and receive calls from external numbers by using the same Skype for Business client used for internal calls. In addition, employees can leverage the broad range of Skype for Business features to improve their communications interactions with external users connected through the PSTN.

Lessons

  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability
  • Call via Work
  • Shared Line Appearance
  • IP Phones
  • Room Systems
  • Mobile

Lab : Configuring Integration with an IP-PBX

  • Configuring Enterprise Voice Settings for London
  • Configuring Inter-Trunk Routing
  • Research Skype for Business Server 2015 Integration Settings
  • Configuring IP-PBX Integration Settings

Module 7: Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment

This module discusses the implementation and configuration of Cloud PBX with an on-premises PSTN with an existing deployment. With many options for implementation, students should be familiar with the different methods and connectivity options. Implementing Cloud PBX requires a tenant with Office 365 and a network infrastructure that can be utilised for users at an office or on a public internet connection. It is important to remember that dial-in conferencing needs to be implemented via PSTN Conferencing or Audio Conferencing Provider (ACP). On-Premises PSTN Connectivity with Cloud Connector Edition will be covered in the next module.

Lessons

  • Call Flows and Manageability

Lab : Call Flows and Manageability

  • Exercise 1: Testing the Current PBX Calling Solution
  • Exercise 2: Enabling Cloud PBX with On-Premises PSTN Connectivity
  • Exercise 3: Testing Cloud PBX with On-Premises PSTN Connectivity

Module 8: Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition

Enterprises that have a voice solution on-premises that does not include Skype for Business Server 2015 or Lync Server 2013 can still integrate their current solution with Skype for Business Online by leveraging Cloud Connector Edition (CCE). It is important to choose the correct topology for CCE in order to support an organisation's voice requirements. This module will review the different supported topologies and provide guidance on the deployment process.

Lessons

  • Introduction to Cloud Connector Edition
  • Planning PSTN Connectivity via Cloud Connector Edition
  • Deploying Cloud Connector Edition

Lab : Deploying Cloud Connector Edition

  • Configuring the Lab Organisation
  • Prepare First Cloud Connector Edition High Availability Appliance
  • Prepare Second Cloud Connector Edition High Availability Appliance
  • Create Base VHDX for Cloud Connector Edition Virtual Machines
  • Deploy First Cloud Connector Edition High Availability Appliance
  • Configure Office 365 Tenant
  • Test Cloud PBX with On-Premises PSTN Connectivity
  • Deploy Second Cloud Connector Edition High Availability Appliance
  • Complete and Testing Cloud Connector Edition High Availability
  • Test Cloud Connector Edition Management Service Auto Recovery

Module 9: Enhanced Calling Features and Device Requirements

Enterprise Voice provides a number of specific on-premises features such as call parking, unassigned numbers, PSTN conferencing, and Response Groups. It also builds on the basic Enterprise Voice deployment scenario introduced earlier in the course. To use Enterprise Voice, you need to know about the various Enterprise Voice applications and how to implement and configure them. You will explore the Skype for Business Server Response Group Service (RGS) in some depth, including components such as RGS agent groups, RGS queues, hunt groups or basic workflows, and Interactive Voice response workflows. In addition, you should be able to describe the Attendant routing method.

Lessons

  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • Delegation and Private Lines
  • Response Group Services
  • Location Information Services and E9-1-1

Lab : Configuring Response Groups

  • Configuring Agent Groups and Queues
  • Configuring Workflows
  • Verifying the Response Group Service Behavior

Lab : Configuring Location Information Services and Managing Devices

  • Creating Emergency Routes and PSTN Usages
  • Configuring Number Manipulation on Trunks for Emergency Numbers
  • Defining LIS Locations
  • Experiencing LIS Features

Module 10: Network Requirements

In this module, you will learn how to optimise voice communications on a network by planning for network consumption and implementing bandwidth optimising technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.

Lessons

  • Media Stacks
  • Traffic Modeling
  • Quality of Service
  • Software-Defined Networking
  • Overview of Call Admission Control
  • Implementing Call Admission Control
  • Software-Defined Networking

Lab : Managing Voice Quality

  • Entering information into the Skype for Business Bandwidth Calculator
  • Reviewing Calculated Results
  • Configuring Quality of Service
  • Verifying the Quality of Service Application
  • Configuring Call Admission Control to Manage Bandwidth
  • Analysing DSCP Values and Port Ranges for Prioritising Network Traffic (Bonus Exercise

Module 11: Monitoring and Maintaining Voice Quality

Asserting, achieving, and maintaining call quality are imperative for a successful Skype for Business deployment, especially for voice and conferencing workloads. This module will detail Microsoft's Call Quality Methodology as both a process and toolset that can be used to achieve these goals. Call Quality Scorecard, along with its accompanying script and the Call Quality Dashboard, will be described as additional tools to measure and maintain call quality goals set by an organisation. The module will also show how to leverage native Skype for Business tools and datasets to help troubleshoot and further refine deployment quality.

Lessons

  • Call Quality Methodology
  • Call Quality Dashboard
  • Monitoring Tools
  • Usage Reports and Monitoring

Lab : Deploying Call Quality Dashboard, Analysing Reports, and Capturing KHI

  • Installing the Skype Call Quality Dashboard
  • Using the Skype Call Quality Dashboard
  • Analyse Peer-to-Peer Session Detail Reports
  • Troubleshoot Media Quality Reports
  • Monitoring Synthetic Transactions
  • Monitoring Server Health

Module 12: Voice Troubleshooting

Troubleshooting is a basic skill that is required to support Skype for Business Server deployments. Skype for Business infrastructure can be deployed in a variety of topologies, as has been described throughout this course. Skype for Business administrators should be familiar with both the core tools and the troubleshooting methods that apply specifically to Skype for Business Online and Skype for Business Server 2015. This module will introduce tools and methodologies for troubleshooting Skype for Business client, Skype for Business Server 2015, and Skype for Business Online. Various scenarios will be explored to provide familiarity with some of the common issues administrators face.

Lessons

  • Troubleshooting Call Quality
  • Troubleshooting Scenarios
  • Troubleshooting Skype for Business Online Voice
  • Troubleshooting IP Phones

Lab : Troubleshoot Dial Plans, Routing, and Trunks

  • Reviewing the Centralised Logging Service Components
  • Using the CLS Logger Tool
  • Tracing Fundamentals
  • Identifying Dial Plan Misconfiguration
  • Troubleshooting Voice Routing Issues

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You'll sit the following exams during the course at the Firebrand Training Centre, covered by your Certification Guarantee :

Exam 70-334: Core Solutions of Microsoft Skype for Business 2015

This exam will measure you on the following skills:

  • Plan and design Skype for Business (35-40%)
  • Deploy and configure Skype for Business (30-35%)
  • Manage and troubleshoot Skype for Business (30-35%)

Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

This exam will measure you on the following skills:

  • Plan and design Skype for Business with Enterprise Voice (30-35%)
  • Deploy and configure Enterprise Voice (30-35%)
  • Manage and troubleshoot Enterprise Voice (30-35%)

To achieve the MCSE: Productivity certification, you are required to pass exam 70-334 as well as the exams aligned to one of the following MCSA:

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Included:

  • MOC 20334B: Core Solutions of Microsoft Skype for Business 2015
  • MOC 40409: Deploying Enterprise Voice with Skype for Business 2015

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

Read more ...

Interested? See prices or call 080 80 800 888

Before attending this course you are required to have a minimum of two years experience in:

  • Administering Windows Server 2012 or Windows Server 2008 R2
  • Working with Active Directory and AD DS
  • Working with name resolution, including Domain Name System (DNS)

You are also required to have experience working with and an understanding of the following:

  • Certificates, including public key infrastructure (PKI) certificates
  • Windows PowerShell command-line interface
  • Data networks and telecommunications standards and components

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 080 80 800 888 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call 080 80 800 888

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Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 68,075 students and asked them all to review our Accelerated Learning. Currently, 96.71% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Above and beyond truly dedicated trainer with real life experience as well as text book. He'll always ensure you are grasping all concepts."
Shaun Mcgregor. - Microsoft MCSA: Office 365 (5 days) (16/7/2018 to 20/7/2018)

"The course instructor was very experienced in the course, bringing real life experience, which made the training even more interesting."
Vincent Parris, Hearst Magazine UK. - Microsoft MCSA: Office 365 (5 days) (16/7/2018 to 20/7/2018)

"The training from the instructor was very good and can relate to practical experience which is always a good thing and was a subject matter expert. The facilities are very good. "
Mark Burgess. - Microsoft Architecting Microsoft Azure Solutions (3 days) (7/7/2018 to 9/7/2018)

"The training with Firebrand is quick, detailed and helpful. Everything is covered in detail and the training is done in a walk through style with completed examples also available."
J.K, IBM. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (4/7/2018 to 5/7/2018)

"Firebrand training was great! An excellent learning environment, I am amazed how much I have learnt in such a small space of time."
Anonymous - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

"Good fast training, plenty of breaks and practical work with relatable instructors. "
S.C. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

"Great course, fast past but all course material covered in great detail and extra time to cover problem topics and peoples queries."
Rhys Jupp, Hilton Foods. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

"Good informative 2 days of training, made light work of a lot of information."
J.S. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

"I found the training positively challenging, supportive and real world relevant. Looking forward to my next course. "
Gary Bostock, UK MOD. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (21/4/2018 to 30/4/2018)

"Never a dull time with Firebrand. I always leave with new knowledge and new friends."
M.D. - Microsoft Windows Server 2016 - Identity (4 days) (21/6/2018 to 24/6/2018)

"Wow! The class was incredible! Long days and intense but our instructor, kept if fun and lively. It was very informative and provided real world examples whilst still preparing students for the exams. I would recommend the course and instructor! Thank you!"
E.S. - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)

"I really enjoyed to be in Wyboston lakes for MCSA: Windows Server 2016 training course and I learnt a lot of important stuff in 11 days only. With my busy schedule it was impossible for me to focus and cover all this topics without attending this boot camp. Thanks Firebrand team!"
Arash Goudarzi, Atlas Copco Support Services NV (Belgium). - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)

"Overall I've been very impressed with the company. I have found the training facility to be very good and all equipment to deliver the training was substantive. The instructor had a breadth and depth of knowledge that has abled me to revisit old skills and develop them to a new level, providing me with a strong foundation to get back to work hitting the ground running. Would highly recommend to my colleagues and peers."
Tim Edwards, Hexegic. - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)

"Our tutor was very thorough, entertaining and funny."
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)

"Our tutor was very entertaining and funny."
Anonymous, Jolly IT Solutions - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)

"Great training, great instructor!"
Kyle Parsons, Fidelity. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)

"Really good training, I was really happy with it."
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)

"It is intense and certainly not for the feint hearted! We had a fantastic tutor who was dubbed "The Queen of SQL" forevermore. She made this course incredibly interesting and her enthusiasm was needed to push us through the course in its entirety! "
Jack Buchanan, NA. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (11/6/2018 to 16/6/2018)

"The instructor defiantly have excellent knowledge of the course subject. She is also a natural trainer who can keep all skill levels in mind while training."
Izak Potgieter, Convergint technologies. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (11/6/2018 to 16/6/2018)

"I recommend Firabrand Training to anyone who wants to extend their knowledge on any of the courses that they teach because it is fast track and it is well organised."
David Coleto, CityWest Homes. - Microsoft MTA Database Fundamentals (2 days) (11/6/2018 to 12/6/2018)

"The accelerated training provided good knowledge in able to obtain the certification."
Michael Howard. - Microsoft MCSA: BI Reporting (4 days) (7/6/2018 to 10/6/2018)

"Great training and additional extras, thanks very much."
Edward Williams, Lucid Partnership. - Microsoft MCSA: Web Applications (6 days) (1/6/2018 to 6/6/2018)

"I gained more knowledge and improved my technical skills!"
Maria Vig, Engie. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"Good class - the instructor was great and I feel I have learned a lot from the way he taught."
Anonymous - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"A highly enjoyable and thorough course, taught in a manner that made the subject both interesting and understandable."
A.C.. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"Really enjoyed the course and content from the instructor. Lots of little extras, which will help in the real world. Thanks!"
Edward Williams, Lucid Partnership. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"Really enjoyed the course and content - lots of little extras which will help in the real world. "
Edward Williams, Lucid Partnership. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"Although the days were long, I found that the training was very useful and I learned a lot. Overall a great experience and couldn't fault my experience here!"
Regan Walsh , GB Railfreight. - Microsoft MCSA: Windows 10 (6 days) (21/5/2018 to 26/5/2018)

"Ask for 007! If you know.. you know - Hes a fantastic trainer, thank you so much!"
Reece Isles. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

"My personal experience at Firebrand has been good as I have learnt a lot about server, networking and security. "
K.H., VolkerWessels UK LTD. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

"I had an enjoyable time considering the amount of content that was required to be learnt. Personally i found it frustrating that measure-up had not been updated to correspond with the exam, this was not the instructor's fault -he's a good trainer. "
Laurence chalk. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

"My experience has been good, lot of learning and intense sessions to get you to know the fundamentals. "
Anonymous - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

"I think Firebrand goes the extra mile when providing students with learning exercises and the overall experience was a very pleasant and I would recommend it to my friends. "
N.F.. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

"Found the course very useful to gain insight into the challenges developing solutions across multiple Dev teams both in the UK and off-shore. Using Dynamics 365 Online will allow ICAEW to deploy solutions across multiple platforms including mobile and tablet without needing to continue developing our dedicated iOS or Android aps. "
Tim Greaves, ICAEW. - Microsoft Dynamics 365 Customisation and Configuration (4 days) (14/5/2018 to 17/5/2018)

"Great experience and learned quite a bit. What I did already know was also reinforced."
Reuben Phillips , Transport for London. - Microsoft MTA Software Development Fundamentals (2 days) (10/5/2018 to 11/5/2018)

"Training - intense but we had a knowledgeable trainer and a lot of time for questions if required Accommodation - personally, I find excellent and the food is very welcome after a long day Staff - all staff are very helpful and on hand for any concerns/queries. Instructor - excellent and although the course was accelerated, he applied knowledge well and had a lot of time for candidates whether groups or face to face. "
Dod Frieslick, Firebrand Training. - Microsoft MTA Software Development Fundamentals (2 days) (10/5/2018 to 11/5/2018)

"I feel that although the learning was quick paced, there was sufficient time and materials or extra online resources given to self study in areas of knowledge that I needed more development in."
Venessa Cox, Firebrand. - Microsoft MTA Software Development Fundamentals (2 days) (10/5/2018 to 11/5/2018)

"Great learning experience. Definitely improves your chances of passing versus doing it alone. Really helps to have an industry expert for feedback and to solidify the concepts."
Matt Eisengruber, Dynatrace. - Microsoft Developing Microsoft Azure Solutions (4 days) (24/4/2018 to 27/4/2018)

"Had a Legend of an instructor, who made the whole thing interesting!"
Akmil Matloob , MySelf. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (21/4/2018 to 30/4/2018)

"The instructor was great with questions and I feel completely prepared for the exam at twice the speed."
Gary Spencer, Na . - Microsoft Architecting Microsoft Azure Solutions (3 days) (28/4/2018 to 30/4/2018)

"Amazing instructor, very passionate and knows his field and more!"
David Baldry, Dynatrace. - Microsoft Architecting Microsoft Azure Solutions (3 days) (28/4/2018 to 30/4/2018)

"Great facilities to study, a lot easier to concentrate with food, bed and drinks right around the corner."
Peter Van Ginkel, VWPFS. - Microsoft MCSA: Windows Server 2016 (11 days) (19/4/2018 to 29/4/2018)

"Totally brutal but completely do-able."
Dominic Hogg, Brightsolid. - Microsoft MCSA: Windows Server 2016 (11 days) (19/4/2018 to 29/4/2018)

"I attended the MCSA Server 2016 course with the view of taking the exams to gain the qualification, which would be my second MCSA at Firebrand. I feel I have the resources and knowledge to attain this soon, thanks to the course."
Mason Goddard, Redriff Primary. - Microsoft MCSA: Windows Server 2016 (11 days) (19/4/2018 to 29/4/2018)

"While I have failed this exam, I am satisfied I gained a lot of information. This is the best option for those who cant fined the quietness to study at home."
A.N.L.. - Microsoft Developing Microsoft Azure Solutions (4 days) (24/4/2018 to 27/4/2018)

"Really great experience in learning key concepts of the cloud and Azure."
Darren Mayes, Adecco. - Microsoft Developing Microsoft Azure Solutions (4 days) (24/4/2018 to 27/4/2018)

"This course is very good and really gives in depth Azure knowledge."
G.B., Rikitita Solutions Ltd. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (21/4/2018 to 23/4/2018)

"The course was very well presented. The instructor took the class at the speed of the class instead of trying to rush through everything. He was always willing to stay late and offer support on any areas required. Great course and great tutor."
Rhys Jupp, Hilton Foods UK. - Microsoft MCSA: Windows 10 (6 days) (9/4/2018 to 14/4/2018)

"Training was a nice mix of theory and practical in the form of labs, instructor humorous but very knowledgeable making the experience more enjoyable with plenty of resources available. "
S.C.. - Microsoft Windows 10 (6 days) (9/4/2018 to 14/4/2018)

"The instructor goes over and beyond with with his students whatever there skill set is. Enthusiastic, knowledgeable and passionate. His energy has rubbed off on me and makes me want to continue studying."
N.B., NDBIT. - Microsoft MCSA: Office 365 (5 days) (9/4/2018 to 13/4/2018)

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