Microsoft Dynamics 365 for Field Service - Only 3 Days

Why

Seven reasons why you should sit your course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be Dynamics 365 for Field Service certified in just 3 days. With us, you’ll be Dynamics 365 for Field Service trained in record time
  2. Our Dynamics 365 for Field Service course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass Dynamics 365 for Field Service first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn Dynamics 365 for Field Service faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying Dynamics 365 for Field Service with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 70,652 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

On this accelerated 5-day Dynamics 365 for Field Service course you’ll develop the skills and knowledge to setup, configure and use Dynamics 365 for Field Service.

You’ll be immersed in the curriculum with our unique Lecture | Lab | Review technique, helping you understand how the platform tools are used to create and support a range of topics such as work orders and scheduling, faster.

Your Microsoft Certified Trainer will guide you through Microsoft Dynamics 365 for Field Service to:

  • Set up and configure Field Service
  • Manage, schedule and dispatch work orders
  • Manage Field Service mobility
  • Manage inventory and purchasing
  • Manage the Connected Field Service solution
  • Manage Agreements

Developing your Dynamics 365 for Field Service skills will assist you in increasing customer satisfaction by producing intelligent scheduling, native mobile support, and remote asset monitoring.

During the course, you’ll prepare for and sit exam MB2-877. This exam is an elective requirement for MCSE: Business Applications.

If you're a Dynamics 365 partner responsible for setting up and providing support for the Microsoft Dynamics 365 for Field Service application, this course is ideal for you.

Read more ...

Interested? See prices or call 080 80 800 888

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Read more ...

Interested? See prices or call 080 80 800 888

Set up and configure Field Service

Perform initial configuration steps

  • Identify key security roles, identify resource scheduling options
  • identify entities that can be customised with administrative settings
  • Identify product and service categories

Configure product and service pricing

  • Configure product and service pricing features including minimum charge amount
  • Minimum charge duration, and the flat fee option
  • Add products and services to incidents
  • Determine when a product has a default list price and a work order price list
  • Associate products and services with price lists
  • Define tax codes

Configure bookable resources

  • Identify fields for bookable resources
  • Enable mapping functionality
  • Identify entities that are geocoded
  • Define start and end locations for resources
  • Identify differences between address types

Configure additional options

  • Configure territories and organisational units
  • Identify skills types
  • Configure characteristics and skills
  • Configure proficiency models
  • Implement resource roles and categories
  • Explain differences between organisational units and business units

Integrate other tools with Field Service

  • Automate processes by using Microsoft Flow
  • Build flows using Visual Designer
  • Identify uses for the Twilio solution
  • Identify opportunities to integrate Glympse with the Connected Field Service solution

Manage work orders

Describe the work order lifecycle

  • Describe work order fields
  • Describe work order life cycle stages
  • Identify booking status and work order status values for values for work order stages
  • Describe uses and capabilities for billing accounts, service accounts, and sub-accounts

Create and manage work orders

  • Create a work order from an incident
  • Add status and substatus information to a work order
  • Configure work order type and priority
  • Organise work orders and resources by geography
  • Describe the process for closing work orders
  • Close a work order

Manage incidents

  • Describe incident types and incident type fields
  • Create and configure incident types
  • Add service tasks

Schedule and dispatch work orders

Manage scheduling options

  • Describe options for scheduling work orders including the Schedule Board and Schedule Assistant
  • Determine when to use each scheduling option
  • Describe the stages of the scheduling process and steps that occur during each stage

Implement the Schedule Board

  • Identify features and uses of the Booking Requirements view
  • Implement the integrated map feature
  • Manually schedule work orders
  • Reassign and reschedule work orders
  • Move incomplete work orders
  • Generate driving instructions for field agents
  • Create additional schedule boards
  • Configure schedule boards
  • Customise the schedule board
  • Create web resources to define custom booking rules

Implement the Schedule Assistant

  • Apply constraints to resource queries
  • Filter data
  • Specify a search radius
  • Troubleshoot Schedule Assistant
  • Optimise resource scheduling
  • Identify licensing requirements for resource scheduling add-on
  • Create optimisation profiles
  • Define objectives and constraints
  • Configure resource optimisation

Configure universal scheduling

  • Describe the uses and limitations of Universal Scheduling
  • Describe prerequisites for enabling an entity for scheduling
  • Identify entities that can be enabled for scheduling
  • Create workflows to populate data in requirement records
  • Create requirement views
  • Schedule an entity

Manage Field Service mobility

  • Install and configure the mobile app
  • Identify supported mobility options
  • Identify unique mobile app features
  • Describe differences between online and offline modes
  • Identify tasks that field agents can perform

Perform initial configuration steps for mobile app

Customise the mobile app

  • Import the Field Service project
  • Assign security roles
  • Administer connected devices

Manage mobile projects

  • Identify project artifacts that you can modify
  • Edit a project
  • Modify configuration settings
  • Publish a mobile project

Manage inventory and purchasing

Manage customer assets

  • Identify uses for customer assets
  • Create and register customer assets
  • Configure products to auto-create customer assets
  • Associate work orders with customer assets
  • Create child assets

Manage inventory

  • Set up inventory and warehouses
  • View product inventory
  • Compare and contrast inventory levels and inventory transfers adjust inventory levels
  • Transfer inventory

Managing purchasing and product returns

  • Describe the purchase order process
  • Create purchase orders
  • Display a list of receivable products for a purchase order
  • Describe the ways that a product can be returned
  • Create return merchandise authorisations
  • Finalise returns

Manage the Connected Field Service solution

Configure the Connected Field Service solution

  • Describe Connected Field Service
  • Identify key benefits of Connected Field Service
  • Install prerequisite components
  • Install and configure Connected Field Service
  • Identify components created during solution installation
  • Implement the solution

Manage devices

  • Use connections to configure multiple parts as one asset
  • Categorise devices
  • Resolve registration errors
  • View data from devices
  • Remotely send commands to devices
  • Extend connected field service solutions

Manage Agreements

Create and manage agreements

  • Describe the framework required to use or create agreements
  • Identify key elements of agreements and information needed to set up an agreement
  • Define and configure agreement settings
  • Configure agreement preferences

Define and create bookings

  • Identify the purpose, uses, and limitations of bookings
  • Describe options automatic generation of bookings
  • Set up agreement bookings

Define and create invoices

  • Describe the purposes and uses for agreement invoices
  • Identify options for generating invoices
  • Create invoices

Read more ...

Interested? See prices or call 080 80 800 888

You'll sit the following exam at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee:

Exam MB6-877: Microsoft Dynamics 365 for Field Service

  • Technology - Microsoft Dynamics 365
  • Credit toward - MCSE: Business Applications

You'll be measured on your ability to accomplish the following technical tasks in exam MB6-877:

  • Set up and configure Field Service (15 – 20%)
  • Manage work orders (15 – 20%)
  • Schedule and dispatch work orders (15-20%)
  • Manage Field Service mobility (10 – 15%)
  • Manage inventory and purchasing (10 – 15%)
  • Manage the Connected Field Service solution (5 – 10%)
  • Manage Agreements (10 – 15%)

Read more ...

Interested? See prices or call 080 80 800 888

Included in this course:

  • Firebrand custom courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

Read more ...

Interested? See prices or call 080 80 800 888

Before attending this course, you should have:

  • A strong understanding of field service operations
  • Experience deploying, maintaining and using Microsoft Dynamics 365 for Field Service

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 080 80 800 888 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call 080 80 800 888

When

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26/11/2018 (Monday)

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Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 70,652 students and asked them all to review our Accelerated Learning. Currently, 96.74% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"The training centre is very well organised and professional, I found the course very detailed and got a lot out of it."
Joseph Naber. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)

"Firebrand training is a good way to get qualifications fast. Be prepared with the self-learning before hand and for long days."
Anonymous. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)

"The course was intense but well delivered, the instructor engaged with the group and took the time to give good feedback and help."
Joseph Naber, Games Workshop. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)

"Highly recommendable course and praise worthy."
W.A.. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)

"The course is high intensity but still managed to maintain a friendly atmosphere. The residential aspect is definitely beneficial to your learning. "
Anonymous. - Microsoft MTA: Windows Server Administration Fundamentals (2 days) (9/1/2019 to 10/1/2019)

"A good learning environment for people who are looking for a job in the IT depart. Friendly instructor. "
Thomas Thornton. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)

"Great teaching but the course was not particularly relevant to our job and skill set. "
Dexter Lee, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)

"Very good facilities, good efficient teaching, would definitely recommend to others that are looking for an IT course."
Andrew Smith, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)

"My instructor was extremely committed to help with our studying, with a group who have had very little experience in the topic our course was based on. The resources provided were also very useful."
Sam Hughes, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)

"Great experience, learnt a huge amount in a short space of time."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)

"Good and clear instruction, with interactive discussions suited to students needs. Thoroughly recommended."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)

"Training was excellent and the instructor was amazing."
Samson Jesi, NCC Group. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)

"Key & relevant advice provided by highly knowledge subject matter experts. Better equipped to provide advice to customers deploying solutions within the cloud."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)

"Firebrand are the best training provider I have used, with knowledge and engaged instructors. "
M.P.. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)

"The course was very helpful to me as I do C# at my job. They cover all basic fundamentals. The food here is great as well. The stay was comfortable and flexible. You can stay here easily and learn quickly."
S.Y.. - Microsoft Programming in C# (4 days) (7/1/2019 to 10/1/2019)

"Good facility, nice people and an organised concept. Enjoyed my stay and learnt new skills."
James Vost. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (7/1/2019 to 8/1/2019)

"The training provided was all relevant and useful for me to prepare for the exam. "
Anonymous. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (7/1/2019 to 8/1/2019)

"Training is relevant but extremely intense, there is a lot to take in in a short amount of time. "
Anonymous. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (7/1/2019 to 8/1/2019)

"Intensive training, I would recommend, decent level of experience required, but it worked for me to do that extra knowledge required to become MCSA certified. Thanks."
Barry Mansell, CPTO. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)

"It is a nice experience at Firebrand."
Anonymous. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)

"I recommend Firebrand to anyone that is looking to either gain knowledge for the first time or to learn something new."
S.P.. - Microsoft MTA Database Fundamentals (2 days) (12/12/2018 to 13/12/2018)

"Awesome place, awesome instructors, real challenges. This is the Firebrands recipe for success."
V.F.. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)

"Learnt a lot - good course, but very intense. Not for the faint or weak! Very good instructor."
Anonymous. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)

"Good course, long hours, sometimes a little overwhelming to say the least. good atmosphere."
Richard Eaton, Avnet. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)

"Great instructor."
Anonymous. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (1/12/2018 to 10/12/2018)

"Extremely effective use of time. Very knowledgeable instructor. Good, focused group."
Mark Townsend, TechSea Ltd. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (1/12/2018 to 10/12/2018)

"Good trainer who has lots of experience in the field. Taught at a good pace and got through all off the content."
Jess Chapman, Natures Way Foods. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)

"Very busy course. Lots of content."
Anonymous, Codurance - Microsoft Developing Microsoft Azure Solutions (4 days) (4/12/2018 to 7/12/2018)

"Great way to study in an intensive learning environment without the distractions often attributed to E Learning."
Daniel Middleditch, React Computer Partnership. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (1/12/2018 to 3/12/2018)

"Its Good."
Lyndon Martin, Nottinghamshire Healthcare. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"I will happily use firebrand again the staff and the teachers are great, its hard work but completely worth it. "
Anonymous. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"I love training at Firebrand. As a consultant, every day matters as you do not get paid if you do not work. The immersive bootcamp allows myself to cover twice the material in half the time. I also like getting into my bubble by it being residential so I can focus on absorbing and recalling. Great having the test centre onsite.. Maximises exam cram time. Thank you FB Wyboston."
Roy Casella, Designated. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"I enjoyed my course at Firebrand. The trainers are friendly and extremely knowledgeable. This was my first experience of Microsoft exams and I would not hesitate to recommend Firebrand for anyone looking to achieve certification."
Darren Conley, Nicander Ltd.. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"Studying with Firebrand is tough, theres no getting away from the fact that the days are long and full of content, however, the trainers are knowledgeable and the training is delivered professionally, in excellent facilities."
Rob Sims. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"Great experience and staff, training setup and instructor."
K.W., Midwich Ltd. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"Course had plenty of useful information and very helpful."
Connor Venton, Ringway Jacobs. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"My experience of this intensive course was a good one! This was due to my instructor who was so helpful and engaged us all from the beginning to the end. Thanks to the instructor for being an amazing , intelligent , funny and caring instructor"
Louise-Clair Elliot, Freightliner. - Microsoft MCSA: BI Reporting (4 days) (22/11/2018 to 25/11/2018)

"This is how training should be imparted especially the accelerated approach. Thanks a ton."
Sanjeev Putla, NA. - Microsoft MCSA: BI Reporting (4 days) (22/11/2018 to 25/11/2018)

"Intense but worth it"
R.V.. - Microsoft Dynamics AX 7 Financials (5 days) (19/11/2018 to 23/11/2018)

"Different type of training and it was intense. Covered many topics in express speed. It was a good learning experience. "
John Jesudason. - Microsoft Managing SharePoint Server 2016 (6 days) (19/11/2018 to 24/11/2018)

"The instructor is a great trainer that will help you understand SharePoint much better and get certified."
Anonymous. - Microsoft MCSE: Productivity (SharePoint Server 2016) (6 days) (19/11/2018 to 24/11/2018)

"I have learn a lot of new things in a short time."
A.P.. - Microsoft MCSA: Web Applications (Developing ASP.NET MVC Web 5 Applications) (3 days) (20/11/2018 to 22/11/2018)

"Great Teacher, Interesting Courses and the instructor Is the best"
Jo Van Vosselen. - Microsoft MCSA: Web Applications (Developing ASP.NET MVC Web 5 Applications) (3 days) (13/9/2018 to 15/9/2018)

"Another great course with the instructor. Very enjoyable and pleasant, lots of knowledge transfer and helpful real-life cases where to apply these techniques. I'm looking forward for another course in the future with him."
Christian Dornetto, CRM Dynamics Ltd. - Microsoft MCSA: Web Applications (Developing ASP.NET MVC Web 5 Applications) (3 days) (20/11/2018 to 22/11/2018)

"Very efficient training course."
Adel Flici, London Metal Exchange. - Microsoft Dynamics 365 Customisation and Configuration (4 days) (14/11/2018 to 17/11/2018)

"Great course, and really engrossing way to learn."
Ben Lewis, Kagool. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (14/11/2018 to 16/11/2018)

"The instructor was great yet again. teaching subjects that are not covered, but allows for a better understanding of the course. Highly recommend. "
Anonymous. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"The course was delivered well and taught a broad range of skills, both exam related and functional."
Anonymous. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"The courses are very well structured at Firebrand, the instructors are patient and helpful. "
B.M.. - Microsoft Querying Data with Transact-SQL (3 days) (5/11/2018 to 7/11/2018)

"My trainer was very very helpful"
J.T.. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

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