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ITIL is the most widely accepted approach to IT service management in the world, providing you with a proven set of best practices. Now learn how to boost the effectiveness of ITIL within your business and get ITIL Practitioner certified twice as fast as traditional training.
On this accelerated two day ITIL Practitioner course, you’ll focus on Continual Service Improvement (CSI) - a fundamental lifecycle stage in ITIL - and prove you can apply ITIL concepts effectively in your organisation.
Whereas ITIL Foundation introduces relevant ITIL concepts, the ITIL Practitioner certification will teach you how to adopt and adapt ITIL within your organisation.
You’ll also learn how to:
The ITIL Practitioner has been developed to help you increase the value of ITIL within your business. On this accelerated course, you’ll sit the ITIL Practitioner exam onsite and get certified.
On this course, you will earn a total of 11 PMI PDUs for PMP certification maintenance, with the following subtotals:
Interested? See prices or call 080 80 800 888
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
Interested? See prices or call 080 80 800 888
1. Introduction
2. Concepts and definitions
3. ITSM guiding principles
4. CSI approach
5. Critical competency - Using metrics and measurement Define critical success factors (CSFs) using a relevant hierarchical approach:
6. Critical competency - Communicating effectively
7. Critical competency - Using organisation change management techniques
Interested? See prices or call 080 80 800 888
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
Interested? See prices or call 080 80 800 888
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
Interested? See prices or call 080 80 800 888
To achieve the ITIL Practitioner certification, you must have passed the ITIL Foundation exam.
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on 080 80 800 888 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
Interested? See prices or call 080 80 800 888
When do you want to sit your accelerated course?
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Here's the Firebrand Training review section. Since 2001 we've trained exactly 68,075 students and asked them all to review our Accelerated Learning. Currently, 96.73% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Food and rooms were very good and provided everything we needed.
The instructor and staff gave us everything we needed to get the best learning possible!"
Harry Sturgeon, Lloyds Banking Group. - ITIL® Foundation Certification (2 days) (31/5/2018 to 1/6/2018)
"I thought the training went extremely well and I have learnt a lot from it."
Anonymous - ITIL® Foundation Certification (2 days) (26/3/2018 to 27/3/2018)
"The teacher was good at explaining everything and there was loads of support."
William Mcarthur, Lloyds. - ITIL® Foundation Certification (2 days) (26/3/2018 to 27/3/2018)
"The hours are crazy and the work is intense but it is definitely worth it."
Mohammed Saeed, Joseph Chamerlain College. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)
"The course was very helpful to expand my knowledge, and I prefer the accelerated learning format.
"
Adam Heeps. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)
"The accelerated training was a great way to quickly gain a lot of knowledge of a subject"
Paolo Solari, FTI Consulting. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)
"I have enjoyed my learning experience at Firebrand. They focus on the best and most important parts of the courses that get you the results you need"
Luke Steward, Shadowfax Technology Limited. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)
"Be prepared for long intense days, however the amount of information you learn in that time will benefit you massively. Definitely worth doing!"
Beth Leister, Lloyds. - ITIL® Foundation Certification (2 days) (21/12/2017 to 22/12/2017)
"Fun, friendly place with a vast array of information available as well as 24/7 services present."
Sam Clark, Computask. - ITIL® Foundation Certification (2 days) (5/10/2017 to 6/10/2017)
"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation Certification (2 days) (31/8/2017 to 1/9/2017)
"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation Certification (2 days) (31/8/2017 to 1/9/2017)
"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation Certification (2 days) (24/7/2017 to 25/7/2017)
"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation Certification (2 days) (3/4/2017 to 4/4/2017)
"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation Certification (2 days) (3/4/2017 to 4/4/2017)
"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation Certification (2 days) (6/2/2017 to 7/2/2017)
"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation Certification (2 days) (19/12/2016 to 20/12/2016)
"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation Certification (2 days) (6/10/2016 to 7/10/2016)
"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation Certification (2 days) (25/7/2016 to 26/7/2016)
"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation Certification (2 days) (2/6/2016 to 3/6/2016)
"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation Certification (2 days) (2/6/2016 to 3/6/2016)
"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)
"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)
"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)
"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)
"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind.
Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)
"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)
"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)
"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)
"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)
"Enjoyed the experience and would recommend."
Anonymous - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)
"Had fun, would go again."
S.L. - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)
"I enjoyed my time here, friendly people and the way the course was taught was sufficient."
K.O. - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)
"Great facilities with a great instructor who made learning fun and intense."
Alexander Nunes, Netstar Limited . - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)
"Great environment in which to learn."
Gail Forman, Indigo. - ITIL® V3 Intermediate Level: Service Lifecycle - Continual Service Improvement (2 days) (27/10/2015 to 28/10/2015)
"Development and benefits to attending this course are second to none. Impressed every time!"
Martin Palmer, N/A. - ITIL® V3 Intermediate Level: Service Lifecycle - Service Strategy (2 days) (19/10/2015 to 20/10/2015)
"Excellent course, felt completely immersed and enjoyed every minute. Keep it up Firebrand!"
Anonymous - ITIL® Foundation Certification (2 days) (1/10/2015 to 2/10/2015)
"I really enjoyed my course with Firebrand. The course was very well presented and I learnt a great deal. I have further training booked already."
Anonymous, UTILITA - ITIL® Foundation Certification (2 days) (1/10/2015 to 2/10/2015)
"It went very well and I enjoyed it. However I did not feel I had enough time to go through all the information and revise. Also we were not informed that we would have to study on Wednesday night however this was not a problem, but it would have been useful to know."
Riyaaz Patel, Unknown. - ITIL® Foundation Certification (2 days) (1/10/2015 to 2/10/2015)
"My experience at Firebrand was great, its a nice and friendly learning environment with a good range of courses."
Tom Collins, Midland Hr. - ITIL® Foundation Certification (2 days) (20/8/2015 to 21/8/2015)
"It was very enjoyable, short but all-round well put together."
Ricardo Ladicicco, Tempur. - ITIL® Foundation Certification (2 days) (20/8/2015 to 21/8/2015)
"Well organised, topped with a great instructor."
Daniel Whitley, M&G. - ITIL® Foundation Certification (2 days) (20/8/2015 to 21/8/2015)
"Firebrand is a great way to learn and pass exams. The residential nature is really good as it gives you the space to learn without distractions.
The condensed learning experience can be full-on but all topics are covered."
Andy Green, CISCO. - ITIL® Foundation Certification (2 days) (20/8/2015 to 21/8/2015)
"ITIL made interesting and relevant, Thanks :) "
Jamie Mayes, G4S Forensic and Medical Services. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)
"Fast courses for a better understanding of key principles, it has been very stimulating."
Anonymous, Focus Group - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)
"Intense, but enjoyable, and a great way to get certified in a short time. Firebrand is my go-to training provider moving forward."
David Charlton, Stevens Group LTD. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)
"Great training and advice.
Tutor was excellent at keeping our attention and made the course simple and interesting.
Thank you."
Ryan Knight, Chas A Blatchford and Sons. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)
"My experience has been exciting and challenging. I have found the experience rewarding and I would highly recommend to a friend."
Dale Punchard, Stevens Group Ltd.. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)
"This is my second apprenticeship with Firebrand in 3 years. I was delighted that a level 4 apprenticeship was available from them and decided to take it. Every stay at Firebrand is enjoyable and I am always confident when it comes to passing the exams."
Divinia Cousins, Sysdoc. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)
"The relaxed atmosphere and openness to debate, reinforced the curriculum.
Being able to share opinions was very reassuring as we all have the same common goal.
Brilliant!"
Craig Ezard, Origin Storage. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)
"The instructor was good and I found the use of real world examples very helpful."
Sukhdip Mander, Boston. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)
