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ITIL® V3 Intermediate Level: Service Lifecycle - Service Strategy

- Only 2 Days

Why you need to learn ITIL Service Lifecycle

ITIL is the framework for IT service delivery. ITIL V3 Intermediate Level: Service Lifecycle - Service Strategy will teach you how to implement the ITIL (IT Infrastructure Library®) process across your business. Understand the structure for evaluating changes to your IT department, and demonstrate return on investment.

You'll learn IT practices, tasks and procedures tailored to your organisation. You'll then be able to optimise your new strategy, through continuous improvement.

You'll pass this Service Lifecycle certification course 33% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

  • Increase customer satisfaction
  • Improve service availability and turnaround times
  • Improve time-to-market for your products

Build your own course

This certification course is worth three ITIL credits towards the ITIL® Expert qualification.

Read more...

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online ITIL V3 courses
  2. You'll be ITIL V3 certified in just 2 days. With us, you’ll be ITIL V3 trained in record time
  3. Our ITIL V3 course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  4. Pass ITIL V3 first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn ITIL V3 faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying ITIL V3 with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 75,595 professionals, and we’re partners with all of the big names in the business

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a more professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam on the course and return home certified
  • No hidden extras – one cost covers everything you need to certify

See Curriculum...

You'll learn:

  • The main principles and objectives of Service Strategy
  • Core concepts and practices in strategy, service management and IT
  • Defining services and market space
  • Conducting strategic analysis
  • Driving strategy through the Service Lifecycle
  • Technology considerations
  • Activities commonly performed in Service Strategy
  • Assessing success factors and managing risk
  • Management skills:
    • Financial Management
    • Service Portfolio Management
    • Demand Management
    • Strategy Management
    • Business Relationship Management

See Exam Track...

You'll sit the following exam:

  • ITIL® Service Lifecycle – Service Strategy

This exam is worth three ITIL credits towards the ITIL® Expert qualification.

See What's Included...

Included:

  • Official Thynk Courseware: ITILV3SL Service Strategy
  • Service Strategy Key Element Guide ISBN: 978-0113313600

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

See Prerequisites...

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Relevant roles include: IT Management, IT Finance Manager, Supplier Relationship Management

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

See Dates...

ITIL® ITIL V3 Course Dates

Start

Finish

Status

Location

Book now

24/2/2020 (Monday)

25/2/2020 (Tuesday)

Finished

-

 

29/6/2020 (Monday)

30/6/2020 (Tuesday)

Wait list

Nationwide

 

10/8/2020 (Monday)

11/8/2020 (Tuesday)

Limited availability

Nationwide

 

21/9/2020 (Monday)

22/9/2020 (Tuesday)

Open

Nationwide

 

2/11/2020 (Monday)

3/11/2020 (Tuesday)

Open

Nationwide

 

14/12/2020 (Monday)

15/12/2020 (Tuesday)

Open

Nationwide

 

Here's the Firebrand Training review section. Since 2001 we've trained exactly 75,595 students and asked them all to review our Accelerated Learning. Currently, 96.76% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Development and benefits to attending this course are second to none. Impressed every time!"
Martin Palmer, N/A. (19/10/2015 to 20/10/2015)

"From the facilities to the training that was provided, the entire course was very well done. I have enjoyed my time and the trainer made the learning relevant to the real world at every opportunity."
Iain Russell, HSBC. (12/1/2015 to 13/1/2015)

"My experience of Firebrand during my apprenticeship so far has been extremely positive. The online learning tutor for the recent ITIL v4 foundation course was excellent. In difficult circumstances, the course was very fluid and engaging. "
Gareth Tunnicliffe. (16/4/2020 to 17/4/2020)

"Even though we were all calling in, the instructor made it feel like a classroom environment and delivered an engaging and informative course."
Chris Burniston, Chic Marketing / Firebrand. (16/3/2020 to 17/3/2020)

"Firebrand has excellent facilities and is clearly well practiced at getting people through their exams."
Anonymous (16/3/2020 to 17/3/2020)

Latest Reviews from our students