APMG VeriSM™ Plus

- Only 1 Day

This 1-day accelerated VeriSM Plus course, will prepare you for service management in the digital age - 50% faster than traditional training.

Your expert instructor will help you build upon your existing service management certification and skills from recognised frameworks ISO 20000, ITIL and IT4IT.

You'll be immersed in the curriculum through our unique Lecture | Lab | Review technique, which allows you learn and retain information faster than traditional courses.

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You'll gain an in-depth understanding of service management through the VeriSM Plus course objectives:

  • The Service Organisation
  • People and organisational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started.

During the course, you'll sit the VeriSM Plus exam. Don't pass the first time? Don't worry - you'll be covered by our Certification Guarantee.

If you're a manager, executive or IT professional responsible for effective product or service delivery, this course is ideal for you. New to service management? Take VeriSM Essentials before VeriSM Plus, to gain basic knowledge and understanding of service management.

Note: Firebrand Training is currently in the process of re-accreditation with APMG.

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Seven reasons why you should sit your course with Firebrand Training

  1. You'll be VeriSM Plus certified in just 1 days. With us, you’ll be VeriSM Plus trained in record time
  2. Our VeriSM Plus course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass VeriSM Plus first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn VeriSM Plus faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying VeriSM Plus with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 72,589 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

See prices now to find out how much you could save when you train at twice the speed.

Latest VeriSM Plus Reviews from our students

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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The Service Organisation

Digital transformation

  • Define the impact of new technology on organisations
  • Describe the impact of digital transformation on service management

People and Organisational Structure

Organisation structure

  • Define the differences between a leader and a manager
  • Explain the competencies of the service management professional
  • List the elements of a well-functioning team

The VeriSM™ Model

The VeriSM™ model

  • Define the elements of the VeriSM™ model
  • Explain how VeriSM™ re-defines service management
  • Explain how VeriSM™ uses the management mesh to create and stabilise services
  • Explain the elements within each of the four stages of the VeriSM™ model
    • Define
    • Produce
    • Provide
    • Respond

Adapting the VeriSM™ model

  • Define the process of selecting and integrating management practices.
  • Explain the characteristics of successful operating models

Progressive Practices

Progressive practices

  • Indicate the success factors for adopting progressive management practices
  • Clarify the key concepts and when to apply Agile, DevOps, SIAM™
  • Lean as a management practice

Innovative Technologies

Impact of Technology

  • Summarise the implications of technology on service management
  • Explain the benefits of cloud, virtualisation, and automation
  • Explain the impact of big data, internet of things, mobile computing, bring your own device on service management
  • Describe serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerisation

Getting Started with VeriSM™

Getting started

  • Identify how to get started
  • Describe how to move from reactive to proactive operations

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Latest VeriSM Plus Reviews from our students

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

On this accelerated course, you‚ll prepare for and sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • VeriSM™ Plus exam:
    • Number of questions: 20
    • Pass mark: 65%
    • Exam duration: 30

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Latest VeriSM Plus Reviews from our students

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On this accelerated course, you'll receive:

  • Accredited APMG VeriSM™ courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our GIAC, CREST or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

See Prerequisites...

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To attend this course, you should have:

  • VeriSM™ Essentials Certification
  • Or equivalent Foundation Certificate (or equivalent) from most other recognised service management frameworks

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 080 80 800 888 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

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Latest VeriSM Plus Reviews from our students

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

APMG VeriSM Plus Course Dates

Start

Finish

Status

Location

Book now

26/8/2019 (Monday)

26/8/2019 (Monday)

Finished

-

 

10/2/2020 (Monday)

10/2/2020 (Monday)

Limited availability

Nationwide

 

23/3/2020 (Monday)

23/3/2020 (Monday)

Open

Nationwide

 

4/5/2020 (Monday)

4/5/2020 (Monday)

Open

Nationwide

 

15/6/2020 (Monday)

15/6/2020 (Monday)

Open

Nationwide

 

Latest VeriSM Plus Reviews from our students

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,589 students and asked them all to review our Accelerated Learning. Currently, 96.76% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Excellent course at an accessible venue, led by an expert instructor in a discussion-lead fashion."
Tola Odedina, N/A. - APMG Agile Project Management Certification (3 days) (2018.1.15 to 2018.1.17)

"Relaxed atmosphere, insightful discussions among participants, learning is directly applicable."
S.R. - APMG Agile Project Management Certification (3 days) (2016.10.31 to 2016.11.2)

"Excellent course, very well structured and delivered."
T.S. - APMG Change Management (3 days) (2016.10.3 to 2016.10.5)

"The course content and delivery was good. I learnt alot in a very short space of time. "
T.H. - APMG Change Management (3 days) (2016.10.3 to 2016.10.5)

"Instructor was great, really knew his stuff!"
Simon Prior, Intel. - APMG Agile Project Management Certification (3 days) (2016.4.25 to 2016.4.27)

"Very intense training but definitely worth while. Passionate trainer with excellent knowledge, thanks!"
Thibant Siegmann, Friedrich Miescher Institiute. - APMG Agile Project Management Certification (3 days) (2015.11.3 to 2015.11.5)

"The course gave me both formal and practical knowledge for use as a professional PM, often operating in a mix of Agile/ Waterfall environment when it comes to use of methodology."
J.L.P, Nordiclead AS . - APMG Agile Project Management Certification (3 days) (2015.11.3 to 2015.11.5)

"Training that lets you take in a lot of information in a short period of time."
B.E.R, Prometo AS. - APMG Agile Project Management Certification (3 days) (2015.11.3 to 2015.11.5)

"Intense training. Absolutely worth it"
Anonymous - APMG Agile Project Management Certification (3 days) (2015.8.19 to 2015.8.21)

"The instructor was very knowledgeable in the subject area and a thoroughly likable chap."
Anonymous - APMG Agile Project Management Certification (3 days) (2015.8.19 to 2015.8.21)

"Great place to focus on your certifications, also a lot of great people to learn and learn from."
Anonymous - APMG Agile Project Management Certification (3 days) (2015.8.19 to 2015.8.21)

"Great course, great trainer, great facility."
Emma Morris, MLR Networks Ltd. - APMG Agile Project Management Certification (3 days) (2014.11.12 to 2014.11.14)

"An excellently delivered course, by a extremely knowledgeable and professional trainer."
Alastair Fletcher, Divers IT Consulting Ltd. - APMG Agile Project Management Certification (3 days) (2014.11.12 to 2014.11.14)

"The course was well formed and delivered. The fast pace meant I could focus on the important aspects of change management but also learn from experiences of others in the group."
Hassan Hussain, Hitachi Solutions Europe. - APMG Change Management (3 days) (2014.10.6 to 2014.10.8)

"Courses are always fast paced due to condensed nature of how they run. But the excellent instructors nearly always get the best (results) out of the candidates. Hard work, long days but knowledge fulfilling all the same."
Adele Reed, N/A. - APMG Change Management (3 days) (2014.10.6 to 2014.10.8)

"An eye opening crash course in change management theory. Highly recommended for those wanting to build a holistic knowledge-set in a short amount of time."
Craig Wallace, Vodafone Group. - APMG Change Management (3 days) (2014.6.23 to 2014.6.25)

"I have found the course presentation and approach to be superbly suited to achieve my training objectives, whilst the smooth organisation and facilities were optimised to help students concentration."
Angela Fleming, N/A. - APMG Change Management (3 days) (2014.6.23 to 2014.6.25)

"It gives you a good insight of the theory of change management and gives you tools to use in practice."
Peter Van Init, N/A. - APMG Change Management (3 days) (2014.6.23 to 2014.6.25)

"Really good knowledgeable instructor, well paced course which offered lots of examples and rather recommended reading."
Adele Reed, N/A. - APMG Change Management (3 days) (2014.6.23 to 2014.6.25)

"I found the course really useful and can see how Id use it back in the office. If you want to learn something quickly and don't mind some long days then this is a great way of doing it."
Andy OConnor, Severn Trent Water. - APMG Change Management (3 days) (2014.6.23 to 2014.6.25)

"A great learning experience."
john clark, allpay. - ISTQB Firebrand's Training for ISTQB's Advanced Test Manager Certification (3 days) (2019.10.14 to 2019.10.16)

"Well organised with good facilities.Very helpful to have the accommodation literally in the next building to the training center. "
Ann Shepherd. - Software Testing Agile Tester (2 days) (2019.10.14 to 2019.10.15)

"Firebrand is a great environment to learn and grow. All the staff are welcoming and helpful."
Anonymous. - ITIL® Foundation Certification (ITIL 4) (2 days) (2019.10.7 to 2019.10.8)

"Course was made really interesting by interaction and useful tips throughout."
Anonymous. - ITIL® Foundation Certification (ITIL 4) (2 days) (2019.10.7 to 2019.10.8)

"Interesting training and lots of useful exam tips."
Anonymous. - ITIL® Foundation Certification (ITIL 4) (2 days) (2019.10.7 to 2019.10.8)

"Passed so happy"
Anonymous. - (ISC)2 CCSP - Certified Cloud Security Professional (6 days) (2019.10.6 to 2019.10.11)

"Firebrand provide a consistent delivery of high quality training targeted at an appropriate level.Highly recommended."
Paul Horn, ESOS. - (ISC)2 CCSP - Certified Cloud Security Professional (6 days) (2019.10.6 to 2019.10.11)

"The instructor is a spectacular instructor who is extremely thorough , a great practitioner and instructor/facilitator and instruction designer. Six star not five star."
Babita Kumar, New Signatur. - (ISC)2 CISSP - Certified Information Systems Security Professional (6 days) (2019.10.7 to 2019.10.12)

"The instructor's real world examples really helped with understanding the course content and i would highly recommend using Firebrand."
James Crane, Seven Investment Management LLP. - (ISC)2 CISSP - Certified Information Systems Security Professional (6 days) (2019.10.7 to 2019.10.12)

"Good support and well worth it."
Anonymous. - (ISC)2 CISSP - Certified Information Systems Security Professional (6 days) (2019.10.7 to 2019.10.12)

"Excellent tuition by real world professional.The isolated but comfortable environment is perfect for undistributed learning and practice."
Angus Macrae. - (ISC)2 CCSP - Certified Cloud Security Professional (6 days) (2019.10.6 to 2019.10.11)

"This is a great course presented with lots of useful material and shared experience from the trainer."
David Meekins, FCO. - (ISC)2 CCSP - Certified Cloud Security Professional (6 days) (2019.10.6 to 2019.10.11)

"The instructor is the best..."
Richard Lindsay. - (ISC)2 CCSP - Certified Cloud Security Professional (6 days) (2019.10.6 to 2019.10.11)

"Training focused on key topics required for test exam, Excellent trainer with very in depth understanding of course material and ISC2 expectations. I would highly recommend the training."
N.R., Schroders . - (ISC)2 CCSP - Certified Cloud Security Professional (6 days) (2019.10.6 to 2019.10.11)

"This is a great course to consolidate your cloud security knowledge and get the certification paper to prove the same. Come prepared."
N.C., Verizon. - (ISC)2 CCSP - Certified Cloud Security Professional (6 days) (2019.10.6 to 2019.10.11)

"Very good stress free training due to the facilities. Instruction very good and available when ever needed to clear up any confusion. "
S.H., BAE SYSTEMS. - (ISC)2 CCSP - Certified Cloud Security Professional (6 days) (2019.10.6 to 2019.10.11)

"Very informative and fun course. Would recommend it!"
S.Z., Trend Controls. - (ISC)2 CCSP - Certified Cloud Security Professional (6 days) (2019.10.6 to 2019.10.11)

"This is the 3rd course I have attended at Firebrand and I would wholeheartedly recommend it to anyone. The instructors are very knowledgeable and, critically, have experience in the representative study areas."
R.O.. - (ISC)2 CCSP - Certified Cloud Security Professional (6 days) (2019.10.6 to 2019.10.11)

"Love it, I’ve used firebrand three times and would definitely recommend "
Anonymous. - (ISC)2 CCSP - Certified Cloud Security Professional (6 days) (2019.10.6 to 2019.10.11)

"Well structured and informative course. Very intense course, but very enjoyable. "
C.C.. - (ISC)2 CCSP - Certified Cloud Security Professional (6 days) (2019.10.6 to 2019.10.11)

"It is great, no distractions and a lot of practical learning."
Daniel Akkel. - ITIL® Foundation Certification (ITIL 4) (2 days) (2019.10.7 to 2019.10.8)

"The training was in a relaxed atmosphere with good facilities and a great instructor.Thanks!"
C.B.. - CompTIA Cloud+ (3 days) (2019.8.7 to 2019.8.9)

"I found the course very interesting, providing a great deal of information around various use cases for cloud modules. The instructor ran the course very well, being engaging and informative throughout."
Anonymous, IBM. - CompTIA Cloud+ (3 days) (2019.8.7 to 2019.8.9)

"Enjoyed visit to Wyboston lakes. Staff and facilities were exceptional - Highly recommended for those who want to learn in accelerated mode !"
S.R.. - Microsoft MCSA: BI Reporting (4 days) (2019.8.5 to 2019.8.8)

"Very friendly atmosphere and everyone is very helpful."
Thomas Stephens. - Microsoft MCSA: BI Reporting (4 days) (2019.8.5 to 2019.8.8)

"Very informative and helpful with questions enabling me to get my certification."
Michael Howard. - Microsoft MCSA: BI Reporting (4 days) (2019.8.5 to 2019.8.8)

"Intense.. but good!"
K.P.. - Microsoft MCSA: BI Reporting (4 days) (2019.8.5 to 2019.8.8)

"The lecturer is very knowledgeable and charismatic. I really enjoyed my course and learned a lot."
Anonymous. - Microsoft MCSA: BI Reporting (4 days) (2019.8.5 to 2019.8.8)

"Although long hours, the instruction was excellent. Lots of examples of cyber security in the real world making it more real. Thank you."
C.F., MoD. - (ISC)2 CISSP - Certified Information Systems Security Professional (6 days) (2019.7.29 to 2019.8.3)

"Good focused environment in which to learn and meet peers."
Anonymous. - (ISC)2 CISSP - Certified Information Systems Security Professional (6 days) (2019.7.29 to 2019.8.3)

Latest VeriSM Plus Reviews from our students

Think you are ready for the course? Take a FREE practice test to assess your knowledge!