APMG SIAM™ Foundation - Only 1 Day

Why

Seven reasons why you should sit your course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be SIAM Foundation certified in just 1 days. With us, you’ll be SIAM Foundation trained in record time
  2. Our SIAM Foundation course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass SIAM Foundation first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn SIAM Foundation faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying SIAM Foundation with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 72,589 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

On this 1-day accelerated SIAM™ Foundation course, you'll learn core terminology and principles of Service integrations and get the skills you need to bring together multiple service providers to support a client's service delivery objectives.

You'll be immersed in the curriculum with our unique Lecture | Lab | Review technique, which will help you to learn better, faster.

Your expert instructor will introduce you to Service Integration and Management (SIAM) and how it relates to other management practices. You'll also learn:

  • SIAM implementation roadmap
  • SIAM roles and responsibilities
  • SIAM practices
  • Processes to support SIAM
  • SIAM challenges and risks

On this course, you'll prepare for and take the SIAM™ Foundation exam, covered by your Certification Guarantee.

If you are interested in, want to implement Service Integration and Management, or currently work with IT service management processes, this course is ideal for you.

Read more ...

Interested? See prices or call 080 80 800 888

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Read more ...

Interested? See prices or call 080 80 800 888

1. Introduction to Service Integration and Management [SIAM]

1.1 Outline the SIAM fundamentals

  • Outline the purpose and value of a SIAM approach
  • Describe (business) drivers for SIAM

1.2 Describe the SIAM methodology and the various structures suggested for the service integrator layer.

  • Explain the SIAM layers
  • Describe the SIAM structures, advantages and disadvantages for a hybrid service integrator, an internally and an externally sourced service integrator and a lead supplier integrator

2. Service Integration and Management Implementation Roadmap

2.1 List the SIAM implementation key stages and explain the main objectives and activities of these stages.

  • Distinguish between the different SIAM implementation key stages
  • Outline the main objectives, triggers, inputs, activities and outputs in the discovery and strategy stage
  • Outline the main objectives, triggers, inputs, activities and outputs in the plan and build stage
  • Outline the main objectives, triggers, inputs, activities and outputs in the implement stage
  • Outline the main objectives, triggers, inputs, activities and outputs in the run and improve stage          

3. Service Integration and Management roles and responsibilities

3.1 The candidate knows the different SIAM roles and their responsibilities

  • Explain SIAM roles and responsibilities.
  • Explain the SIAM structural elements.

4. Service Integration and Management practices

4.1 Explain different practices of SIAM

  • Describe the people practices of managing cross-functional teams.
  • Describe the process practices of integrating processes across service providers
  • Describe the measurement practices of enabling and reporting on End to End Services
  • Describe the technology practices of creating a tooling strategy

5. Processes to support Service Integration and Management

5.1 Understand processes in a SIAM ecosystem

  • Outline the function of processes in a SIAM ecosystem

5.2 Understand the objectives and SIAM considerations of the main processes that support Service Integration and Management

  • Indicate what the process purpose is
  • Outline the SIAM considerations  

6. Service Integration and Management challenges and risks

6.1 Understand the main challenges within a SIAM ecosystem, their associated risks and potential mitigation

  • Describe the importance of building the business case, the associated risks and mitigations.
  • Describe the importance of culture, collaboration and cooperation, the associated risks and mitigations.
  • Describe the importance of level of control and ownership, the associated challenges and mitigations
  • Outline the importance of security, the associated risks and mitigations
  • Describe the challenges associated with measuring success and its mitigations
  • Describe the importance of trust/eliminating micro-management and level of control, the associated risks and mitigations
  • Define the commercial challenges, the challenges with legacy contracts and their mitigations

7. Service Integration and Management and other practices

7.1 Outline the importance of other practices to SIAM

Describe the contribution of the following frameworks and standards to a SIAM ecosystem: IT service management including ITIL® and ISO/IEC 20000, Agile, including Agile Service Management, DevOps, COBIT® and Lean

 

Read more ...

Interested? See prices or call 080 80 800 888

On this course, you'll take the following exam, covered by your Certification Guarantee.

SIAM™ Foundation exam

  • Format: multiple choice
  • Number of questions: 40
  • Pass mark: 26/50 (65%)
  • Duration: 90 minutes

Read more ...

Interested? See prices or call 080 80 800 888

On this course, you'll receive:

  • Official SIAM™ Foundation courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

Read more ...

Interested? See prices or call 080 80 800 888

Before the course, we recommend you have good knowledge of IT Service Management.

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 080 80 800 888 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call 080 80 800 888

When

When do you want to sit your accelerated course?

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Location

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27/5/2019 (Monday)

27/5/2019 (Monday)

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30/9/2019 (Monday)

30/9/2019 (Monday)

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11/11/2019 (Monday)

11/11/2019 (Monday)

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3/2/2020 (Monday)

3/2/2020 (Monday)

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16/3/2020 (Monday)

16/3/2020 (Monday)

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Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,589 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Excellent course at an accessible venue, led by an expert instructor in a discussion-lead fashion."
Tola Odedina, N/A. - APMG Agile Project Management Certification (3 days) (15/1/2018 to 17/1/2018)

"Relaxed atmosphere, insightful discussions among participants, learning is directly applicable."
S.R. - APMG Agile Project Management Certification (3 days) (31/10/2016 to 2/11/2016)

"Excellent course, very well structured and delivered."
T.S. - APMG Change Management (3 days) (3/10/2016 to 5/10/2016)

"The course content and delivery was good. I learnt alot in a very short space of time. "
T.H. - APMG Change Management (3 days) (3/10/2016 to 5/10/2016)

"Instructor was great, really knew his stuff!"
Simon Prior, Intel. - APMG Agile Project Management Certification (3 days) (25/4/2016 to 27/4/2016)

"Very intense training but definitely worth while. Passionate trainer with excellent knowledge, thanks!"
Thibant Siegmann, Friedrich Miescher Institiute. - APMG Agile Project Management Certification (3 days) (3/11/2015 to 5/11/2015)

"The course gave me both formal and practical knowledge for use as a professional PM, often operating in a mix of Agile/ Waterfall environment when it comes to use of methodology."
J.L.P, Nordiclead AS . - APMG Agile Project Management Certification (3 days) (3/11/2015 to 5/11/2015)

"Training that lets you take in a lot of information in a short period of time."
B.E.R, Prometo AS. - APMG Agile Project Management Certification (3 days) (3/11/2015 to 5/11/2015)

"Intense training. Absolutely worth it"
Anonymous - APMG Agile Project Management Certification (3 days) (19/8/2015 to 21/8/2015)

"The instructor was very knowledgeable in the subject area and a thoroughly likable chap."
Anonymous - APMG Agile Project Management Certification (3 days) (19/8/2015 to 21/8/2015)

"Great place to focus on your certifications, also a lot of great people to learn and learn from."
Anonymous - APMG Agile Project Management Certification (3 days) (19/8/2015 to 21/8/2015)

"Great course, great trainer, great facility."
Emma Morris, MLR Networks Ltd. - APMG Agile Project Management Certification (3 days) (12/11/2014 to 14/11/2014)

"An excellently delivered course, by a extremely knowledgeable and professional trainer."
Alastair Fletcher, Divers IT Consulting Ltd. - APMG Agile Project Management Certification (3 days) (12/11/2014 to 14/11/2014)

"The course was well formed and delivered. The fast pace meant I could focus on the important aspects of change management but also learn from experiences of others in the group."
Hassan Hussain, Hitachi Solutions Europe. - APMG Change Management (3 days) (6/10/2014 to 8/10/2014)

"Courses are always fast paced due to condensed nature of how they run. But the excellent instructors nearly always get the best (results) out of the candidates. Hard work, long days but knowledge fulfilling all the same."
Adele Reed, N/A. - APMG Change Management (3 days) (6/10/2014 to 8/10/2014)

"An eye opening crash course in change management theory. Highly recommended for those wanting to build a holistic knowledge-set in a short amount of time."
Craig Wallace, Vodafone Group. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"I have found the course presentation and approach to be superbly suited to achieve my training objectives, whilst the smooth organisation and facilities were optimised to help students concentration."
Angela Fleming, N/A. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"It gives you a good insight of the theory of change management and gives you tools to use in practice."
Peter Van Init, N/A. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"Really good knowledgeable instructor, well paced course which offered lots of examples and rather recommended reading."
Adele Reed, N/A. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"I found the course really useful and can see how Id use it back in the office. If you want to learn something quickly and don't mind some long days then this is a great way of doing it."
Andy OConnor, Severn Trent Water. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"The trainers are extremely thorough and are always on call to help you prepare for the exams. Our trainer provided an email for us to send questions during the evening to aid us with our private study. "
Samuel Hughes, BBC. - ITIL® AXELOS - ITIL Foundation Certification (2 days) (15/7/2019 to 16/7/2019)

"Firebrand has a professional atmosphere and is able to deliver appropriate training concisely"
Anonymous. - ITIL® AXELOS - ITIL Foundation Certification (2 days) (15/7/2019 to 16/7/2019)

"Learning center is very good- accommodation wise its comfortable and easy to get to your lecture rooms. Teachers are very helpful and do their best to make sure you understand and they treat you like an adult"
P.N., Lloyds Banking Group. - ITIL® AXELOS - ITIL Foundation Certification (2 days) (15/7/2019 to 16/7/2019)

"Great course for vendor exams. The accelerated courses aren't for everyone but great if you can handle the pressure"
Anonymous. - Microsoft MCSE: Productivity (Skype for Business 2015) (7 days) (8/7/2019 to 14/7/2019)

"Travelling all the way to Firebrand from another country is differently worth it. They assist you the best, they can and find a solution. Your opinion is heard and they provide several ways to the goal of a good trip, great exam and pleasant stay"
Martin Andersen, It-Relation. - Microsoft MCSE: Productivity (Skype for Business 2015) (7 days) (8/7/2019 to 14/7/2019)

"I attended the CCSP course as I wanted to complement my understanding of cloud with a respected and identified qualification. This was the first time that I had attended a firebrand course and they did not disappoint. I found the team there professional, knowledgeable and friendly, combining this with the 24 hr access to their labs and facilities. I could not have asked for anything more to improve my chance at being successful."
C.G.. - (ISC)2 Certified Cloud Security Professional (CCSP) (6 days) (8/7/2019 to 13/7/2019)

"Great experience all around. Very enlightening."
Tycjan Jaworski. - Microsoft MCSE: Productivity (Skype for Business 2015) (7 days) (8/7/2019 to 14/7/2019)

"Very informative. Lecturer was very knowledgeable on a wide variety of subjects. A pleasure being bombarded with so much information."
Japie Van Der Merwe, SBM. - GIAC Global Industrial Cyber Security Professional (GICSP) (5 days) (8/7/2019 to 12/7/2019)

"It was a very useful experience and I feel more confident in my ability to pass the exam."
Anonymous. - GIAC Global Industrial Cyber Security Professional (GICSP) (5 days) (8/7/2019 to 12/7/2019)

"A highly focused learning experience while retaining a relaxed atmosphere. All relevant course aspects explained in high level detail. I would highly recommend this course to anyone looking to learn CCSP."
N.S.. - (ISC)2 Certified Cloud Security Professional (CCSP) (6 days) (8/7/2019 to 13/7/2019)

"Enjoyed my time at Firebrand. The training facilities are good. Plenty of free refreshments and close to your room for relation. Nice surroundings. Clean hotel."
Anonymous. - Oracle OCA Java SE 8 Programmer (3 days) (8/7/2019 to 10/7/2019)

"Enjoyed my time at Firebrand. The training facilities are good. Plenty of free refreshments and close to your room for relation. Nice surroundings. Clean hotel."
Anonymous. - Oracle OCP Java SE 8 Programmer (3 days) (8/7/2019 to 10/7/2019)

"The teaching techniques and facilities are very good to focus on learning and training."
P.T.. - (ISC)2 Certified Cloud Security Professional (CCSP) (6 days) (8/7/2019 to 13/7/2019)

"The training was structured very well. The trainer was excellent and concepts were thoroughly explained."
R.S.. - Oracle OCA Java SE 8 Programmer (3 days) (8/7/2019 to 10/7/2019)

"The training was structured very well. The trainer was excellent and concepts were thoroughly explained."
R.S.. - Oracle OCP Java SE 8 Programmer (3 days) (8/7/2019 to 10/7/2019)

"I had been planning to undertake my CCSP certification for some time and had even considered going directly to ICS2 to purchase the course and undertake self-study. I approached Firebrand and initially was put off by the cost of the course. Eventually, I decided to take the plunge and take part in the course. The whole experience of Firebrand and the course has been exceptional. I spent a week at the training centre where I met many other Professional IT folk in similar situations as myself of varying skillsets. The quality of the accommodation and food has exceeded my expectations, the course materials and delivery of the training was also exceptional. The trainer is exceptional in her experience and was able to control the training group and keep us all engaged at all times. The format of the training course was well planned and thought out. The training sessions were ideal in length with breaks to keep us motivated and engaged with question sessions between each domain to keep our minds active and the constant flow of information. I would recommend Firebrand as a training provider to anyone wishing to extend their learning and achieve certifications. All staff are professional and pleasant to deal with as well as the cleaning staff whom retain the upkeep of the rooms in the Willows centre. I stayed in one of the newer rooms and was very impressed with the quality and comfort of the room. My only criticism is the wireless, its rubbish. This was reported during the course and highlighted to the staff on various occasions. In fairness, Firebrand took this seriously and worked to address the situation. "
Jonathan Clement, Gemini Technical Solutions Ltd. - (ISC)2 Certified Cloud Security Professional (CCSP) (6 days) (8/7/2019 to 13/7/2019)

"Great instructors - and great learning experience. "
Anonymous. - (ISC)2 Certified Cloud Security Professional (CCSP) (6 days) (8/7/2019 to 13/7/2019)

"Firebrand training is an excellent platform to use to improve knowledge and to prepare for a specific exam or test "
Paul Horn, Pertemps. - (ISC)2 Certified Cloud Security Professional (CCSP) (6 days) (8/7/2019 to 13/7/2019)

"An intense but rewarding course. Highly recommended for anyone wanting to gain a solid platform in forensics. "
James Booth, Milton Keynes College. - EC-Council Computer Hacking Forensics Investigator (CHFI) (5 days) (8/7/2019 to 12/7/2019)

"Firebrand makes you eat, sleep and breathe the subject and is by far the best way to learn."
Jason Halls, Institute of Cancer Research. - EC-Council Computer Hacking Forensics Investigator (CHFI) (5 days) (8/7/2019 to 12/7/2019)

"Second time here, very good facilities and instructor. Very knowledgeable and engaging."
J.M.. - EC-Council Computer Hacking Forensics Investigator (CHFI) (5 days) (8/7/2019 to 12/7/2019)

"Excellent preparation for the exam plus lots more useful information."
P.G.. - Scrum Firebrand's training for Scrum.org's Professional Scrum Master certification (2 days) (8/7/2019 to 9/7/2019)

"The instructor has been working in the relevant field for the past 30 years. The examples provided enhance our learning and makes it easier to understand the concept. Highly recommended."
J.B.. - Scrum Firebrand's training for Scrum.org's Professional Scrum Master certification (2 days) (8/7/2019 to 9/7/2019)

"Wonderful training site, very picturesque and hotel is very good."
John Clark, Allpay Ltd. - Scrum Firebrand's training for Scrum.org's Professional Scrum Master certification (2 days) (8/7/2019 to 9/7/2019)

"Learnt a lot in the short period of time, was a successful trip. Thank you"
Anonymous. - AXELOS MSP® Foundation & Practitioner (3 days) (8/7/2019 to 10/7/2019)

"Course was very intense. Excellent tutor.."
S.P.. - Scrum Firebrand's training for Scrum.org's Professional Scrum Master certification (2 days) (8/7/2019 to 9/7/2019)

"A Good place to start your IT career."
Anonymous, East Suffolk Council. - Microsoft MTA Software Development Fundamentals (3 days) (8/7/2019 to 10/7/2019)

"Pleasant experience, the standard of teaching is high, and the staff here are very helpful and try their best to make your stay here as easy as possible."
K.I., TfL. - Microsoft MTA Software Development Fundamentals (3 days) (8/7/2019 to 10/7/2019)

"The courses I have attended have been adequate and the teachers have made sure to keep students engaged."
Anonymous. - Microsoft MTA Software Development Fundamentals (3 days) (8/7/2019 to 10/7/2019)

"Enjoyed the accelerated learning process, I find it easier to really focus in short intense bursts, and learn more that way"
Kyle Reeves, CIL. - Microsoft MTA Software Development Fundamentals (3 days) (8/7/2019 to 10/7/2019)

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