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APMG SIAM™ Foundation

- Only 1 Day

On this 1-day accelerated SIAM™ Foundation course, you'll learn core terminology and principles of Service integrations and get the skills you need to bring together multiple service providers to support a client's service delivery objectives.

You'll be immersed in the curriculum with our unique Lecture | Lab | Review technique, which will help you to learn better, faster.

Your expert instructor will introduce you to Service Integration and Management (SIAM) and how it relates to other management practices. You'll also learn:


  • SIAM implementation roadmap
  • SIAM roles and responsibilities
  • SIAM practices
  • Processes to support SIAM
  • SIAM challenges and risks

On this course, you'll prepare for and take the SIAM™ Foundation exam, covered by your Certification Guarantee.

If you are interested in, want to implement Service Integration and Management, or currently work with IT service management processes, this course is ideal for you.

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

  1. You'll be SIAM Foundation certified in just 1 days. With us, you’ll be SIAM Foundation trained in record time
  2. Our SIAM Foundation course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass SIAM Foundation first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn SIAM Foundation faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying SIAM Foundation with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 75,044 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Benefits of Training with Firebrand

  • Distraction-free residential training - you’ll live just steps away from your classroom
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
  • Your Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll even sit your exam on the course and return home certified
  • No hidden extras – one cost covers everything you need to certify

See Curriculum...

1. Introduction to Service Integration and Management [SIAM]

1.1 Outline the SIAM fundamentals

  • Outline the purpose and value of a SIAM approach
  • Describe (business) drivers for SIAM

1.2 Describe the SIAM methodology and the various structures suggested for the service integrator layer.

  • Explain the SIAM layers
  • Describe the SIAM structures, advantages and disadvantages for a hybrid service integrator, an internally and an externally sourced service integrator and a lead supplier integrator

2. Service Integration and Management Implementation Roadmap

2.1 List the SIAM implementation key stages and explain the main objectives and activities of these stages.

  • Distinguish between the different SIAM implementation key stages
  • Outline the main objectives, triggers, inputs, activities and outputs in the discovery and strategy stage
  • Outline the main objectives, triggers, inputs, activities and outputs in the plan and build stage
  • Outline the main objectives, triggers, inputs, activities and outputs in the implement stage
  • Outline the main objectives, triggers, inputs, activities and outputs in the run and improve stage          

3. Service Integration and Management roles and responsibilities

3.1 The candidate knows the different SIAM roles and their responsibilities

  • Explain SIAM roles and responsibilities.
  • Explain the SIAM structural elements.

4. Service Integration and Management practices

4.1 Explain different practices of SIAM

  • Describe the people practices of managing cross-functional teams.
  • Describe the process practices of integrating processes across service providers
  • Describe the measurement practices of enabling and reporting on End to End Services
  • Describe the technology practices of creating a tooling strategy

5. Processes to support Service Integration and Management

5.1 Understand processes in a SIAM ecosystem

  • Outline the function of processes in a SIAM ecosystem

5.2 Understand the objectives and SIAM considerations of the main processes that support Service Integration and Management

  • Indicate what the process purpose is
  • Outline the SIAM considerations  

6. Service Integration and Management challenges and risks

6.1 Understand the main challenges within a SIAM ecosystem, their associated risks and potential mitigation

  • Describe the importance of building the business case, the associated risks and mitigations.
  • Describe the importance of culture, collaboration and cooperation, the associated risks and mitigations.
  • Describe the importance of level of control and ownership, the associated challenges and mitigations
  • Outline the importance of security, the associated risks and mitigations
  • Describe the challenges associated with measuring success and its mitigations
  • Describe the importance of trust/eliminating micro-management and level of control, the associated risks and mitigations
  • Define the commercial challenges, the challenges with legacy contracts and their mitigations

7. Service Integration and Management and other practices

7.1 Outline the importance of other practices to SIAM

Describe the contribution of the following frameworks and standards to a SIAM ecosystem: IT service management including ITIL® and ISO/IEC 20000, Agile, including Agile Service Management, DevOps, COBIT® and Lean


See Exam Track...

On this course, you'll take the following exam, covered by your Certification Guarantee.

SIAM™ Foundation exam

  • Format: multiple choice
  • Number of questions: 40
  • Pass mark: 26/50 (65%)
  • Duration: 90 minutes

See What's Included...

On this course, you'll receive:

  • Official SIAM™ Foundation courseware

Your accelerated course includes:

  • Accommodation
  • Meals, unlimited snacks, beverages, tea and coffee
  • Onsite exams
  • Examination vouchers*
  • Practice tests**
  • Certification Guarantee***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Hands-on training through Lecture | Lab | ReviewTM
  • Digital courseware (if available)
  • * Exam vouchers may not be included for Apprentices and will require a separate purchase by an employer due to ESFA guidelines
  • ** Not on all courses
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

See Prerequisites...

Before the course, we recommend you have good knowledge of IT Service Management.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

See Dates...

APMG SIAM Foundation Course Dates





Book now

25/11/2019 (Monday)

25/11/2019 (Monday)




30/3/2020 (Monday)

30/3/2020 (Monday)

Wait list



11/5/2020 (Monday)

11/5/2020 (Monday)

Limited availability



22/6/2020 (Monday)

22/6/2020 (Monday)




3/8/2020 (Monday)

3/8/2020 (Monday)




14/9/2020 (Monday)

14/9/2020 (Monday)




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"Being onsite and away from work and family distractions allowed me to really focus on the subject matter whilst it took some organising I think this approach should be - subject to me passing the exam successful."
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"Well paced and informed course presented by experienced tutor."
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"Great Experience."
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