Digital Support Technician


Firebrand’s sector-leading Level 3 Digital Support Technician apprenticeship develops Digital Support Technicians employees to maximise the effective use of digital office technologies, productivity software and digital communications, including collaborative technologies and digital information systems to achieve objectives.

Options include pathways for Digital Applications Technician and Digital Support Technician.

A Digital Support Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity, productivity software, digital communications, including collaborative technologies and digital information systems to achieve objectives.

Final End Point Assessment (EPA) will be carried out covering a Professional Discussion and underpinned by a portfolio of evidence to be collected throughout the apprenticeship along with a Case Study report with questioning. The project may be based on any of the following:

  • A specific problem
  • A recurring issue
  • An idea/opportunity
  • Providing a service

Through our Subject Matter Experts (SMEs), Learning Mentors (LMs)and world-leading trainers, our programme prepares learners to work across all sectors, assisting in effective analytics to drive decision-making.

Firebrand deliver through a blended framework of Residential and Online Classroom learning, based on our Lecture, Lab and Review methodology. Apprentice's learning is supplemented with support from our SMEs, and they will get full access to an e-learning platform that covers all areas of the CompTIA IT Fundamentals+ and CompTIA Cloud Essentials+ syllabus.


As an apprentice, if you're interested in embarking on a Digital Support career, or developing your knowledge and understanding of key concepts and digital tools and communication, this programme is ideal for you.




This is a Level 3 Apprenticeship.

Professional Recognition

By completing the Digital Support Technician apprenticeship, you’ll be recognised for entry onto the BCS, the Chartered Institute for IT, Register of IT Technicians, confirming SFIA Level 3 Professional competence. Those completing the apprenticeship can apply for registration.


16 months total: 13 months Practical, 3 months EPA .


On this accelerated programme, you'll learn the following knowledge and skills:

  • Configuration, Maintenance and Repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades
  • Continual Improvement, Business Continuity, Resilience
  • Customer Service and support
  • Security and Legislation


Before attending this accelerated apprenticeship, you should have:

  • A minimum of 5 GCSEs or A-Levels, a level 2 qualification (apprenticeship or BTEC in a relatable subject) or relevant experience and/or an aptitude test
  • You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject

STEM subjects would also be beneficial to your application.

End Point Assessment

All Apprenticeships end with the End Point Assessment (EPA). This is completed by a third party, the End Point Assessment Organisation (EPAO). The EPA encompasses the evaluation of all of the work completed throughout the duration of the Apprenticeship.

For the Level 3 Digital Support Technician Apprenticeship, the EPA consists of a Knowledge Test comprised of 2 units, and a Presentation and Interview also comprised of 2 units, with the independent assessor. 

The apprentice will only enter the EPA ‘Gateway’ once the Employer is content that the apprentice is working at or above the occupational standard. In making this decision, the in-work mentor may take advice from Firebrand, but the decision must ultimately be made by them.

The EPAO determines when all other Gateway requirements have been met, and the EPA period will only commence once the EPAO has confirmed this.

The EPA assessment period in Gateway can be anything from 4 weeks to 6 months.

Check out the EPA Fact sheet for more information on the Digital Support Technician EPA Plan

Progression Plan

On completion of the Level 3 Digital Support Technician Apprenticeship, progression routes available to learners include:


On successful completion of the programme, you'll have the opportunity to gain the following qualifications:

  • CompTIA IT Fundamentals+
  • CompTIA Cloud Essentials+

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