Unified Communications Technician

Overview

Unified Communications Technician Overview

Unified Communications Technician apprentices establish and maintain communications systems under supervision. They are taught how to use a range of remote and physical tools and equipment to install basic communication hardware and software. Unified Communications Technician apprentices also deal with routine service requests from internal and external sources including fault rectification across a range of technologies, applying security principals in line with legal and organisational requirements.

To achieve their Unified Communications Technician apprenticeship, apprentices must:

• Demonstrate competence against three knowledge modules.
• Submit a portfolio of evidence showing how they have applied the knowledge from these modules to projects and activities in their workplace.
• Complete their formal End Point Assessment, which comprises: a synoptic project to showcase knowledge and skills from across the apprenticeship; a review of their portfolio of evidence; and a final interview with an independent EPA assessor.

Successful Unified Communications Technician apprentices go on into roles such as a Telecommunication Technician, Unified Communications Technician and Telecommunications Operative.

Technical Competencies

Upon completion of their Unified Communications Technician apprenticeship, individuals will be able to:

• analyse system problems by selecting the appropriate tools and techniques in line with organisation guidance
• select the most appropriate solution to the fault, using the relevant logistical support where appropriate, or escalates to a higher-level where necessary
• install and configure appropriate component and or systems appropriate to the organisation
• select the appropriate diagnostic tools to monitor, test and reacts to network performance
• undertake hardware or software upgrades appropriate to the organisation
• interpret technical specifications for activities and maintains accurate records
• respond effectively with customers and provides technical support to them in line with organisations process
• document completed tasks in accordance with agreed organisational procedures
• competently cable or connect equipment in line with technical requirements
• install and work with a variety of digital communications mediums as appropriate to the organisation

Technical Knowledge and Understanding

Upon completion of their Unified Communications Technician apprenticeship, individuals will have knowledge of:

• networks: data, protocols and how they relate to each other; the main routing protocols;
• the main factors affecting network performance including typical faults, and approaches to error control
• cloud services / solutions
• routers and switches
• IT test or diagnostic equipment
• the different types of cabling and connectivity
• security principles including software, access, encryption and regulation
• the purpose of firewalls
• VPN and Remote Access Security
• data, including network architectures
• back-up and storage solutions
• service level agreements
• the purpose of digital communication technologies

Underpinning Skills, Attitudes and Behaviours

• Logical and creative thinking skills
• Analytical and problem solving skills
• Ability to work independently and as part of a team
• Can use own initiative
• A thorough and organised approach to work
• Ability to work with a range of internal and external people
• Ability to communicate effectively orally and in writing in a variety of situations and at all levels with colleagues and customers
• Maintain productive, professional and secure working environment

Funding

£15,000

Level

This is a level 3 apprenticeship

Professional Recognition

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.

Duration

The duration of this Firebrand apprenticeship is 16 months. Because this period involves both training and the final End Point Assessment (some of which must be carried out in the workplace), employers need to ensure the apprentice’s contract covers the full programme duration.

Registration to the Register of IT Technicians (RITTech)

Once apprentices have completed their apprenticeship they are officially recognised by the British Computer Society (BCS) for entry onto the Register of IT Technicians, confirming SFIA level 3 professional competence.