IT Technical Salesperson

What is a Firebrand IT Technical Salesperson Apprenticeship?

Apprentices develop into an IT Technical Salesperson, selling a company’s technical products and services whilst generating leads, appointments and sales to develop a pipeline of current and prospect customers with the aim of winning business.

Apprentices become an integral part of a sales team, maintaining good relationships with existing clients and gaining repeat business wherever possible from customers both internal and external, UK or internationally. They will become experts in their technical field, providing a proactive sales function, offering advice and technical support on a range of products.

Typical job roles: Sales Associate, Sales Consultant, Sales Engineer, Entry Level Customer Support, Technical Retail Assistant, Technical Telesales, Junior Account Manager

Entry requirements

Firebrand apprenticeships are open to a wide rage of learners, giving employers the opportunity to hire the very best individuals for the job. There’s no upper age limit to who can enroll on this apprenticeship, and candidates can evenhold a non-IT related degree.

How are employers involved?

  • Employing an apprentice for a fixed 13 month contract to progress them beyond their existing skills
  • Creating a position that will give apprentices an opportunity to work alongside IT professionals and learn the skills outlined in the IT Technical Salesperson Digital Standard
  • Dedicating an internal mentor to coach, organise and support the apprentice throughout their learning
  • Working closely with Firebrand Training to build the best training programme
  • Helping their apprentice with their final assessment programme to achieve all of their learning outcomes in the IT Technical Salesperson Digital Standard
  • Supporting other expenses required during the learning programme - including travel and additional learning
  • Paying their apprentice the recommended minimum wage of £200 per week.

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What qualifications and certifications can IT Technical Salesperson apprentices achieve?

As part of their apprenticeship, your apprentices must sit a number of pre-selected exams which they will need to pass to gain their IT Technical Salesperson Apprenticeship qualification at a Pass, Merit or Distinction grade. Apprentices are also assessed by Firebrand against Ofqual-regulated Knowledge Standards as part of their programme.

Exams and certifications are not mandatory for every Firebrand training course attended by apprentices, however employers can purchase additional exam vouchers when their apprentices have gained the relevant work experience if they wish to.

Once apprentices have completed their apprenticeship they are officially recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

How will Firebrand help?

  • Our programmes are fully customisable - so we'll help tailor your programme to suit both employer and apprentice
  • We'll designate a Learning Mentor, who'll guide and support employers, mentors and apprentices throughout the programme
  • We run courses throughout the year, meaning training can be scheduled around the progress of apprentices and their job role
  • Travel and expenses are kept to a minimum, due to our residential and fully inclusive training
  • Because we've delivered 100s of Tech Industry Gold Trailblazer apprenticeships already, we make things efficient and easy - leaving you to concentrate on apprentice needs and development

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Your IT Technical Salesperson programme

Firebrand’s IT Technical Sales programme is tailored specifically for the IT marketplace. Apprentices develop into IT Technical Sales professionals, selling your company’s products and services whilst generating leads, appointments and sales to develop a pipeline of current and prospect customers with the aim of winning more business.

During the apprenticeship, employees become an integral part of internal sales teams, maintaining good relationships with existing clients and gaining repeat business wherever possible from customers both internal and external, UK or internationally. Apprentices will become experts in their technical field, providing a proactive sales function, offering advice and technical support on a range of products.

What training does my apprentice receive?

Our core training offer for each apprenticeship covers all Knowledge Module content in the Standard, as well as any additional requirements detailed in the Occupational Brief. Our recommended offer for each apprenticeship (including any mandatory courses) is set out below, including details of the Knowledge Modules each course covers.

Apprentices get a range of market-leading accelerated training as part of their qualification – typically between three and five courses per apprenticeship - giving them fundamental skills at speed. By extending training days, we shorten course durations by up to 50% compared to traditional courses for the same product or skillset. This means apprentices get back to the office faster, equipped with the same skills as their professional colleagues and ready to put them into practice.

Customise your IT apprenticeship programme

Your IT Technical Salesperson programme is fully customisable, so you can change it to suit you as an employer or apprentice. In the table below, we've pre-selected the most popular Firebrand courses that align to the Occupational Brief in the government Standard for this apprenticeship. You can substitute these for optional courses up to the same value, where the same Knowledge Modules are covered.

Where more than one course covers the knowledge module requirements, we list the alternatives, allowing employers to choose what courses apprentices take while ensuring they cover all requirements for the standard. We also offer bespoke product options for some apprenticeships, allowing apprentices to specialise in particular systems used in their business.

Courses with knowledge modules highlighted in red cannot be substituted.

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CourseDurationKnowledge Standards covered

Pre-selected courses

CompTIA A+4 days
On-boarding and fund administrationMandatory
End point assessmentMandatory

Knowledge modules

Every Standard has a number of Knowledge Modules associated with it, which must be covered – and evidence of cover provided - to gain the apprenticeship.

We regularly review the content of these modules to understand the content and how this maps against our portfolio of more than 700 accelerated training courses.

Knowledge Modules for this Standard:

  1. Works both independently and as part of a team and following the organisations code of practice; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools
  2. Demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management
  3. Operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions
  4. Applies structured techniques to problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
  5. Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques
  6. Works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
  7. Interprets and follows: health and safety legislation to securely and professional work productively in the work environment, Data Protection Act 1998, Sales of Goods Act 1979
  8. Professionally operates all sales related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
  9. Ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use current hardware and operating systems available
  10. Ability to prioritise their contacts and keep an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements
  11. Identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business

End Point Assessment

All apprentices undertaking a Standard need to pass an End Point Assessment (EPA) before they’re awarded their qualification.

The EPA includes assessment of a portfolio of evidence, a final project and an interview with an independent assessor. Firebrand exclusively delivers apprenticeship Standards, which are replacing the old-style Frameworks and have been developed by employers to reflect the need of their industry.

We have an EPA agreement with the British Computer Society (BCS), the largest digital EPA provider, for all apprenticeships. Learn more about EPA here.

Off The Job training

All apprentices spend a minimum of 20% of their time on ‘off the job’ training. Apprentices don’t need to be called away from their job one day a week - in fact, they don’t even need to leave the office.

Learn the facts about the off the job requirement:

  • It can happen in the workplace - Off the job training refers to any activity relevant to the job but not covered by day-to-day tasks. Department of Education (DoE) guidelines on off-the-job training state ‘It is the activity, rather than the location that determines whether the training meets the funding rules definition’
  • It doesn’t need to take up one day a week - The requirement is measured as 20% of an apprentice’s working hours over the course of the apprenticeship. It can be delivered as one hour a day, a few days over a few weeks, or a solid block – whatever suits best
  • There'll still be someone to tend the fort - For groups of apprentices, off the job tasks can be arranged for individuals or smaller groups. Firebrand Learning Mentors can arrange training courses across our public schedule, so that apprentices are not all out of the office at once
  • It enhances, not inhibits, the ability to do the job - Training should improve apprentices’ understanding of their role and your wider business. Where possible, it should form part of necessary day-to-day activity

Online learning

Apprentices gain key knowledge – supporting their classroom training with Firebrand - through online training from a range of over 300 specialist digital training courses, provided by our learning partners Pluralsight and Springboard:

  • Pluralsight is an interactive course provider offering learning resources. Its ‘sandbox’ learning environment gives apprentices virtual practice of new skills before taking them onto live systems.
  • Springboard’s online courses are project-based, matching apprentices with real-world mentors to simulate the working environment.

Learning in the workplace

Apprentices spend most of their apprenticeship learning at work. Firebrand’s structured delivery ensures apprentices learn everything they need to know – and everything you want them to know – without neglecting their day-to-day role.

We’ll provide you with a detailed month-by-month timetable to show the learning to be delivered that month and the support required from employers and Firebrand. Everyone supporting the apprentice receives a copy of the timetable, helping us work together and avoiding any surprises along the way.

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Five reasons the IT Technical Salesperson Firebrand Apprenticeship is for you

  1. Train at twice the speed. Programmes include award-winning accelerated training to cover the knowledge requirements of the apprenticeship – the same courses we've delivered to over 68,000 industry professionals
  2. Access exclusive training content. Experience up-to-the-minute content created and regularly refreshed by Firebrand's in-house experts. We’ll work with you to tailor custom programme content so apprentices receive the training you want, and the skills they need
  3. Learn with diverse Firebrand students. Apprentices learn alongside individuals from different companies with varying levels of experience, providing a valuable insight into how their skills are applied in different contexts
  4. Get full 1-1 support. You and your apprentices receive continued support from Firebrand Learning Mentors, who know exactly what it’s like to be an IT professional
  5. Flexible start dates. Apprentices start any time they like. Building apprenticeship programmes around our public training schedule means we won’t rely on large cohorts or fixed starting dates

Find out more about IT apprenticeships here