IT Solutions Technician (Software)

What are the benefits of a IT Solutions Technician (Software) apprenticeship?

Firebrand’s digital apprenticeships deliver new skills while supporting both the individual and their employer. Benefit from award-winning training supported by on-going guidance along the way with digital apprenticeships that create valuable, long-lasting employees.

Benefits to employers

Improved retention rate - 69% of companies say digital apprenticeships improve retention*. Apprentices are completely engaged by employers, knowing they’re highly valued employees. Employees find themselves in a marketplace where their hard-won digital skills are highly valuable and in demand.

Always learning - 73% of digital apprentices expect to undertake further study within two to three years*. With increasing digital transformation, apprentices continue to master new technologies and processes. Having digital workers that are focused on developing their skills will better position businesses around new technologies, like updated cloud platforms.

Tailor your training - Get business-specific skills alongside apprenticeship requirements. The flexibility of Firebrand’s delivery allows employers to select training options that align most closely with the existing technology stack to work on current projects. Where applicable, employers can embed specific vendor products, like Microsoft, into apprenticeships to deliver a greater depth of learning.

Happier employees - Apprentices feel valued with their new digital skills. 78% of digital apprentices reported improved job satisfaction, job security and career prospects*.This satisfaction increases productivity and happiness in the workplace, benefitting employers by increasing employee engagement.

Networking and peer learning - Firebrand’s residential training centre delivers award-winning public courses to industry professionals. Learning takes place alongside individuals from different organisations with varying levels of experience. Apprentices benefit from receiving a valuable insight into how their skills are applied in different contexts.

Watch the video below to see how Firebrand's digital apprenticeships help employers hire and train current and future staff:

Benefits to apprentices

Real world skills - Apprentices benefit from learning up-to-date digital skills in a time of rapid digitalisation. They develop technical knowledge and industry insight through practical learning and real life application. Become an expert in different technologies and a valuable asset to the team.

Investment in your career - Digital apprenticeships are a career investment – with Firebrand you’re committing to the highest quality IT training. This investment is the first step toward a rewarding future with an employer as they commit time and money in the learner's skills development. Digital apprentices feel so valued in their workplace that 89% of them said that they want to stay at the same employer for the next two to three years*.

Learn while at work - An apprenticeship combines a full-time job with formal learning. New and existing staff can benefit from the opportunity to learn while continuing to work, getting new skills without having to study on evenings or weekends.

Support a career change - Digital apprenticeships provide the skills to move into new IT roles, giving more control of the learner's digital career path. Move seamlessly between roles in an organisation without experience of a particular field, or using experience of other digital roles in a related field.

Never forget again - Digital apprenticeships reinforce learning. They’re built on the principle of learning and immediately using skills that will help apprentices do their job better. Quality programmes incorporate structured training and project activity to apply and demonstrate new skills. 90% of regular learning is forgotten within 3 to 6 days, unless it’s regularly reinforced. Firebrand’s training style helps gain skills more quickly, retaining and using them more effectively.

Watch the video below to find out how digital apprenticeships with Firebrand can kickstart careers:

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IT Solutions Technician (Software)

Firebrand’s apprenticeship programme covers all mandatory knowledge and skills outlined in the apprenticeship standard. Every Firebrand apprentice attends a suite of market-leading training programmes, to cover knowledge required from the apprenticeship standard. This training is then fleshed out through a package of selected online learning, which also allows apprentices to explore any topics of particular interest/importance to them in greater depth.

How are apprentices taught?

Apprentices receive a range of market-leading training as part of their qualification – typically between three and five courses per apprenticeship - giving them fundamental skills at speed.

Firebrand uses a combination of award-winning vendor course delivery combined with additional custom content. This apprenticeship-specific delivery ensures apprentices learn the additional syllabus outlined in the standard in addition to industry-recognised curriculum.

The information below outlines the training curriculum delivered for each Knowledge Module through Firebrand's residential classroom-based training and online learning modules.

Knowledge and Understanding

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When do IT Solutions Technician (Software) apprentices train?

Firebrand’s apprenticeship programmes are based around a core suite of residential training programmes delivering fundamental knowledge and skills to support on-the-job activity. All training courses are held at our dedicated training centre in Wyboston Lakes, Bedfordshire.

Basing delivery around our public training schedule allows Firebrand to offer apprenticeship delivery on an open cohort basis. However, where an employer can provide enough apprentices to form a closed cohort (typically between 8 and 15 apprentices per cohort) we can schedule closed-cohort training at our delivery centre. We run both open- and closed-cohort training for current employers; the delivery option selected depends on business needs, in terms of both required skills and operational logistics.

Below we've listed the course dates for the training delivered at Firebrand's training centre against this programme.

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Who can enroll on a IT Solutions Technician (Software) apprenticeship?

Is there an upper age limit for someone that wants to go on an apprenticeship programme?

Individuals can enrol as long as they’re over 16 - there’s no upper age limit. With a desire to learn and a real interest in IT, Firebrand will teach individuals everything else they need to know to succeed.

What's the minimum educational criteria for entry onto Firebrand's apprenticeship programme?

We don't set specific educational criteria - all our programmes are designed to upskill individuals with no prior experience. We only require apprentices to pass the Functional Skills diagnostic prior to enrolling on the programme (see below).

It's up to an employer whether they wish to specify any particular qualifications or experience (such as GCSEs or a relevant lower-level apprenticeship) as part of their application process.

I have someone that I want to put on an apprenticeship but they have no GCSEs in English and Maths. Can they still enrol on an apprenticeship programme?

Individuals can enrol on an apprenticeship without GCSEs. However, they will be required to pass a Level 2 Functional Skills assessment in both English and Maths as part of their apprenticeship.

During enrolment, we'll ask apprentices to take an online test to determine whether they meet Level 2 standards in English and Maths, before they start the programme. As long as they reach this standard, they can begin the programme. Our Functional Skills tutor will work with them to ensure they pass the exams during the first months of their apprenticeship.

My potential apprentice has an IT based degree. Are they eligible?

Possibly. We look at every case individually to see whether an individual's previous learning makes them suitable for an apprenticeship. In most cases, as long as there is clear evidence that an individual requires the skills to do their job and has not received previous training in most of those specified, then they are eligible. Even where an individual has some of the skills required, we may be able to adjust the programme (and the price) so they can get the training they need.

However, as apprenticeships are intended for individuals who need to learn skills from scratch, Firebrand’s digital programmes may not be suitable if candidates have extensive qualifications or work experience that cover the skills to be taught in the programme.

My apprentice doesn't want to learn through residential training. Can we still use Firebrand as a provider?

Not really. Our residential training courses are absolutely fundamental to our apprenticeships - this is when apprentices get the knowledge and skills they need to pass exams that show they've met the requirements of the apprenticeship. The supporting training we offer helps to prepare for these courses, but doesn't deliver the full spectrum of learning.

Over 20 years of residential delivery, we've consistently seen the benefits of professionals being able to acquire an entire skillset - and take their exam - in one out-of-office period. The immersive, no-distractions approach really allows them to focus on their learning, rather than feeling they're being called away from the day job. They take exams with the knowledge still 'fresh' and return to work with all the skills they need to progress.

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How much does a IT Solutions Technician (Software) apprenticeship cost?

The total cost of this apprenticeship programme is £13,000. How much you pay as an employer will depend on whether your business pays into the Apprenticeship Levy. Read below for to learn more about how apprenticeships are paid for.

What does this cost include?

The breadth and depth of our course content means we deliver knowledge beyond the standard for every apprentice.

Training costs include:

• A suite of residential training programmes delivered by our skilled Course Instructors
• First attempts at all examinations required as part of the apprenticeship (plus second attempts at BCS examinations)
• Online learning from Pluralsight, offering over 3000 video-based courses led by industry experts
• Continuous support, guidance and advice from your Learning Mentor to help apprentices progress effectively
• Where applicable, additional classroom training from a menu of vendor courses to broaden apprentices' knowledge and skills even further

Don't see the course you want included in the apprenticeship programme?

We can use our portfolio of over 600 vendor courses to tailor training for larger cohorts of apprentices, including a substantial discount for additional courses. Contact us to find out how we can deliver more value through a bespoke apprenticeship training package.

Are employers or apprentices charged for the accommodation at Firebrand's residential training centre?

There's no additional charge for accommodation and food provided as part of our residential training delivery.

How is the apprenticeship paid for?

Employers with an annual paybill over £3million can finance this training through the Apprenticeship Levy. The diagram below shows how the Levy is calculated:

For employers with an annual paybill under £3million, the government pay 95% of the total training costs, with the employer paying 5% of the total apprenticeship fee.

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How are IT Solutions Technician (Software) apprentices assessed?

An End Point Assessment (EPA) is the final step in the apprenticeship journey. Each apprentice is assessed by an independent organisation, who checks the individual can demonstrate all the knowledge, skills and behaviours required by their apprenticeship standard.

What happens during EPA?

Before EPA, apprentices enter a 'Gateway' period, where Firebrand's Learning Mentor will work with the employer, the apprentice and our Quality Team to judge whether the apprentice has fully met all requirements of the standard. After that, they will formally enter the EPA process and complete all the elements for that standard. The full EPA takes around 12 weeks to complete.

EPA elements vary slightly between digital standards, but all include a combination of the following:

Summative Portfolio

Apprentices collect evidence of how they have applied the knowledge, skills and behaviours learned during training as part of their job. This evidence is uploaded to their OneFile account, and monitored by their Learning Mentor and the Quality Team to ensure it is comprehensive and relevant. This evidence - the Summative Portfolio - is submitted to demonstrate their professional development over time. Summative Portfolio evidence can be written, image-based, audio or video – whatever medium helps apprentices get the point across best. Every apprentice's Summative Portfolio will include a series of projects, longer-form pieces of evidence showing how multiple skills have been used on a particular piece of work. 

Synoptic Project

This is an extended, specific project task set by the EPA organisation, which is designed to allow apprentices to use a variety of skills to achieve a relevant solution to a previously unknown problem. Apprentices select their project from a shortlist of options. Synoptic projects ('synoptic' just means 'providing a general summary') last for approximately 40 hours, and must be completed in the workplace under supervised conditions. This allows assessors to 'benchmark' apprentices from different companies and in different jobs within a similar context.

Case Study Presentation

Instead of the Synoptic Project, some standards include a Case Study to help assessors make consistent judgements. As for the Synoptic Project, EPA organisations set a shortlist of possible titles, from which apprentices choose one for further development. They have 20 hours to complete the case study, before delivering the results of their work as a 20-minute presentation to an EPA assessor. The presentation includes a question-and-answer session on the apprentice's approach and methods. 

Knowledge Tests

Some standards don't include knowledge exams or certifications as part of the training requirements. Instead, apprentices' knowledge is assessed through a series of multiple-choice tests during EPA, which align to each of the modules they complete. For these standards, Firebrand's training programme includes a residential preparation course, when apprentices will go through the test format, revise knowledge topics and gain practice before taking the final knowledge tests.

Employer reference

This extended document is created by the apprentice's employer mentor, and explains how (in their view) the apprentice has met all the required competencies of the standard through the work they do. Firebrand Learning Mentors will provide a template and regular guidance on completing this document, so it becomes an ongoing record rather than a last-minute summary. The finished document should demonstrate the apprentice's value to the employer - a crucial element in deciding how effectively they've achieved the goals of the apprenticeship.

Interview

The final element is a one-to-one interview between the apprentice and the EPA assessor, usually conducted remotely. The assessor will ask the apprentice about the work in their Summative Portfolio and their approach to completing the Synoptic Project/Case Study. 

Who delivers our End Point Assessments?

The British Computer Society (BCS) assesses all Firebrand apprentices - it's the Chartered Institute for IT and the professional body for the digital industries.

RITTech registration

All successful apprentices appear on the BCS Professional Register for IT Technicians (RITTech) free of charge, and are entitled to use the RITTech letters after their name.

RITTech is recognised by employers and recruiters, demonstrating a higher level of skills and professionalism across digital and technology industries. RITTech is only awarded to people working at SFIA Level 3 or above standard.

Source: British Computer Society

Find out more about the End Point Assessment (EPA).

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What does a IT Solutions Technician (Software) apprentice's journey look like?

Employers should know what’s happening at every step of the apprenticeship. That’s why Firebrand have identified how their employees learn and at which point they’ll get to apply their new digital skills.

How does Firebrand support learning?

Firebrand includes residential training, online training and plenty of work-based support from a dedicated Learning Mentor. Residential and online training is spaced throughout the programme to ensure the apprentice has time to learn and apply skills before moving onto something new.

How do I ensure my employees are always learning?

Firebrand schedules training carefully so that the learner gains skills they can use immediately at work. Residential courses happen from month 3 and are usually an average of 2 months apart. In between, there’s online learning and Learning Mentors activities (e.g. behavioural modules, Functional Skills). All apprentices complete several work-based projects for their portfolio. Learning Mentors support them with writing up each project over a 12-week period.

Help along the way

There are three main sets of people who support apprentices – Firebrand’s Learning Mentors, Course Instructors and Subject Matter Experts. All of them have different responsibilities, but the benefit of Firebrand’s model is that apprentices get really good technical expertise, plus strong guidance on how to complete their apprenticeship successfully.

Apprentices meet their Learning Mentors on the first day and discuss the full apprentice programme in depth. The Learning Mentors begin understanding the learner’s personal approach, level of knowledge and learning style.

Learning Mentors help if the learner is stuck on something. They use their industry experience to guide apprentices in the right direction, helping them solve tasks from a different perspective. While also providing support, Learning Mentors check to see if the required standards are being met when completing work-based projects.

Learning with Firebrand

Apprenticeships combine a full-time job with formal learning. Firebrand’s formal training includes between three and five specialist IT courses. These courses are decided by the employer during the on-boarding process.

When apprentices are on a Firebrand course, they’ll be in Wyboston Lakes, Bedfordshire at Firebrand’s all-inclusive training centre. They’ll receive accommodation, food and a free shuttle bus from the train station. They then return to work and apply what they’ve learnt, tailoring new knowledge to their organisation’s technologies.

Coming to the end

As apprentices reach the end of the apprenticeship, Firebrand’s Learning Mentors will help them get ready for the EPA.

See the End Point Assessment (EPA) section for more information.

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How do IT Solutions Technician (Software) apprentices progress?

The pace of digital transformation means there’s always going to be new technologies and smarter processes in businesses.

Progress to the next level and learn even more new digital skills. Progression is a natural step in the IT industry and it keeps employee's skills refreshed.

Develop and reinforce technical knowledge by advancing to a higher-level apprenticeship or training on Firebrand’s public courses. Gain certifications on public courses from vendors like Microsoft, AWS and CompTIA.

Level 3

For apprentices at the end of their Level 3 apprenticeship, advancing to Level 4 is the next natural step. Learn further digital skills while in a more specific IT related role. Specialised Level 4 roles include being a Data Analyst, Cyber Security Technologist or Network Engineer.

Rather than just understanding an organisation’s technologies, learn to master them. Level 4 apprentices apply previous skills with new technical knowledge to gain greater responsibility in a digital role.

Take a look at our Level 4 apprenticeships to continue developing your IT career.

Level 4

After a Level 4 apprenticeship, apprentices can enhance certain specific skillsets and gain further product knowledge by taking Firebrand’s public courses. Public courses are the best option after successfully completing a Level 4 qualification. They align individual courses with desired IT skills.

There’s no limit to the number courses that apprentices can take. Continue learning with Firebrand and gain the certifications needed to move into top IT roles at twice the speed. Continue building a professional career in the right way with recognised industry qualifications

Start choosing certifications from over 700 public training courses.