ISO 20000 Lead Implementer - IT service Management - Bara 3 dagar

Accelerated ISO training, ISO course and ISO certification

Get the skills needed to support your organisation in implementing and managing an IT Service Management System (ITSMS), based on ISO/IEC 20000-1:2005.

In three days, you'll learn the fundamental Information Technology Service principles, concepts and best practices. You'll also learn how to plan, implement and evaluate an ITSMS, based on ISO 20000

Maybe you're preparing for an ISO 20000-1 certification audit? If so, this course will teach you how to achieve that accreditation.

Läs mer...

How to become a Lead Implementer faster than anywhere else

The ISO 20000 Lead Implementer is a PECB (Professional Evaluation and Certification Board) official course. It's 40% faster than traditional training, and has been developed in-line with:

  • ISO 10006: Quality management systems - Guidelines for quality management in projects
  • ISO 20000-2: Guidelines for the implementation of an ITSMS
  • ITIL

You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £250. You can also apply for the following certifications, depending on your level of experience:

  • Certified ISO/IEC 20000 Provisional Implementer
  • Certified ISO/IEC 20000 Implementer
  • Certified ISO/IEC 20000 Lead Implementer

Benefits...

Här är 8 skäl varför du ska genomföra din ISO 20000 hos Firebrand Training:

  1. Du blir utbildad och certifierad på bara 3 dagar. Hos oss får du din utbildning och certifiering på rekordtid, en certifering du också genomför här på plats som en integrerad del av den intensiva, accelererade utbildningen.
  2. Allt är inkluderat. Ett engångsbelopp täcker alla kursmaterial, examen, boende och mat och erbjuder det mest kostnadseffektiva sättet att erhålla din ISO 20000 kurs och certifiering på. Och detta utan några oannonserade ytterligare kostnader.
  3. Du klarar ISO 20000 certifieringen första gången eller kan gå om kursen kostnadsfritt. Det är vår garanti. Vi är säkra på att du kommer klara din certifiering första gången. Men skulle du mot förmodan inte göra det kan du inom ett år komma tillbaks, delta i hela kursen igen, och bara betala för eventuella övernattningar och din examen. Allt annat är gratis.
  4. Du lär dig mer.Traditionella utbildningsdagar pågår kl. 09.00-16.00 med långa lunch- och fikapauser. Hos Firebrand Training får du minst 12 timmars effektiv och fokuserad kvalitetsutbildning varje dag tillsammans med din instruktör, utan vare sig privata eller arbetsrelaterade störande moment.
  5. Du lär dig ISO 20000 snabbare. Vi kombinerar de tre inlärningsmetoderna (Presentation|Övning|Diskussion) så att vi därigenom genomför kursen på ett sätt som säkerställer att du lär dig snabbare och lättare.
  6. Du är i säkra händer.Vi har utbildat och certifierat 72.589 personer, vi är auktoriserad partner med alla de stora namnen i branschen och har dessutom vunnit åtskilliga utmärkelser med bland annat ”Årets Learning Partner 2010, 2011, 2012, 2013 och 2015” från Microsoft Danmark och Gazelle priset 2013 - 1. plats för region Själland i Danmark med en tillväxt om 1.430% sedan 2009.
  7. Du lär dig inte bara teorin. Vi har vidareutvecklat ISO 20000kursen med fler praktiska övningar som ger dig det extra du behöver för att kunna lösa praktiska problemställningar och klara din certifiering.
  8. Du lär dig från de bästa. Våra instruktörer är de bästa i branschen och erbjuder en helt unik blandning av kunskap, praktisk erfarenhet och passion för att lära ut.

Är du redo för kursen? Ta ett KOSTNADSFRITT test för att mäta och utvärdera din kunskap.

At the end of the course, you'll be tested on the following modules. After three days, you'll have all the knowledge needed to pass the exam:

Introduction to Information Technology Service Management System (ITSMS) concepts as required by ISO 20000; Initiating an ITSMS

  • Introduction to management systems and the process approach
  • Presentation of the standards ISO 20000 family of standards and comparison with ITIL V2 and V3
  • Fundamental principles of Information Technology Service
  • Preliminary analysis and establishmentof the maturity level of an existing Information Technology Service management system based upon ISO 21827
  • Writing a business case and a project plan for the implementation of an ITSMS

Planning an ITSMS based on ISO 20000

  • Definition of the scope of an ITSMS
  • Definition of an ITSMS policy and objectives
  • Documentation of the processes and procedures
  • Service level management
  • Budgeting and accounting for IT services
  • Competence management

Implementing an ITSMS based on ISO 20000

  • Change management
  • Configuration and release management
  • Capacity and availability management
  • Service continuity and security management
  • Incident and problem management
  • Operations management of an ITSMS

Controlling, monitoring and measuring and improving an ITSMS; certification audit of an ITSMS

  • Controlling and Monitoring an ITSMS
  • Development of metrics, performance indicators and dashboards
  • ISO 20000 internal Audit
  • Management review of an ITSMS
  • Implementation of a continual improvement program
  • Preparing for an ISO 20000 certification audit

Exam Track...

You'll sit the following exam during the course:

  • Certified ISO/IEC 20000 Lead Implementer

The exam covers the following topics. Don't be overwhelmed - you'll get all the knowledge you need to pass your exam, during this three-day course:

  • Fundamental principles and concepts of Information Technology Service
  • Information Technology Service Best Practice based on ISO 20000-2
  • Planning an ITSMS based on ISO 20000
  • Implementing an ITSMS based on ISO 20000
  • Performance evaluation, monitoring and measurement of an ITSMS based on ISO 20000
  • Continual improvement of an ITSMS based on ISO 20000
  • Preparing for an ISO 20000-1 certification audit

What's included...

As well as gaining your ISO 20000 certification, you'll also be provided with a free student manual which you can take home with you. It contains over 450 pages of information and practical examples.

Prerequisites...

We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.

Är du redo för din Firebrand kurs?

Vi intervjuar alla potentiella deltagare om deras bakgrund, utbildning, certifiering och personliga inställning. Om du kommer igenom denna process så har du riktigt goda möjligheter att klara din certifiering.

Firebrand Training erbjuder en ambitiös utbildningsmiljö som förutsätter att du verkligen dedikerar dig till kursen. Ovanstående förkunskaper är endast vägledande, många deltagare med mindre erfarenhet men med en annan bakgrund eller kunskap har framgångsrikt genomfört sin utbildning hos Firebrand Training.

Om du funderar på huruvida du uppfyller rekommenderade förkunskaper vänligen ring oss på (0)8 52 50 01 66 och prata med en av våra utbildningsrådgivare som kan hjälpa dig.

När...

ISO ISO 20000 Kursdatum

Startar

Slutar

Tillgänglighet

Plats

Registrera

27/5/2019 (Måndag)

29/5/2019 (Onsdag)

Avslutad

-

 

30/9/2019 (Måndag)

2/10/2019 (Onsdag)

Väntelista

Rikstäckande

 

11/11/2019 (Måndag)

13/11/2019 (Onsdag)

Begränsat antal platser

Rikstäckande

 

3/2/2020 (Måndag)

5/2/2020 (Onsdag)

Platser tillgängliga

Rikstäckande

 

16/3/2020 (Måndag)

18/3/2020 (Onsdag)

Platser tillgängliga

Rikstäckande

 

Vi har utbildat 72.589 kursdeltagare under 12 år. Vi har bett alla göra en utvärdering av vår accelererade utbildning. För närvarande har 96,75% sagt att Firebrand överträffat deras förväntningar:

"Bra mat, bra rum och en bra kurs med en mycket kompetent lärare"
Martin Ulriksson , Cygate. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (24/11/2014 till 26/11/2014)

"Snabbt sätt att lära sig mycket"
Kenneth Åhman . - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (26/5/2014 till 28/5/2014)

"Valuable and Intense training course"
Robert Tofte, Atos. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (22/4/2013 till 24/4/2013)

"The cours will give you core insight and best practices regarding IT security. Highly recommended."
Edvard Wikström, Ericsson. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (8/6/2016 till 10/6/2016)

"Very good experience. Talented and motivated instructor. Positive impression of Firebrand and their professionalism."
Anonym - ISO 9001 Lead Auditor - Quality Management (3 dagar) (29/3/2016 till 31/3/2016)

"Professional attitude, good insight, highly recommendable"
Anne Bang Cruse, NNIT. - ISO 9001 Lead Auditor - Quality Management (3 dagar) (29/3/2016 till 31/3/2016)

"Intensive & Excellent"
Anonym - ISO 9001 Lead Auditor - Quality Management (3 dagar) (29/3/2016 till 31/3/2016)

"Experienced instructor. Intensive."
Stein Svendsen. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (22/2/2016 till 24/2/2016)

"Good teacher. Great environment for studies."
Abena Dalid , Transcendent group. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (22/2/2016 till 24/2/2016)

"Highly experienced instructor delivered above expectations."
Dan Cato , KonPro AS. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (22/2/2016 till 24/2/2016)

"Well prepared, well organized, well executed. Brilliant!"
Isabelle Nielsen . - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (7/12/2015 till 9/12/2015)

"Good short course, facilities and exam policy."
Anonym - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (30/11/2015 till 2/12/2015)

"The food was good, the days were long"
Darran Mear . - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (30/11/2015 till 2/12/2015)

"Always good training that gives insight."
Johnny Berntsen, Calibra Consulting AS. - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (30/11/2015 till 2/12/2015)

"Concentrated education"
Henrik Thomsen Jensen, Kamstrup A/S. - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (30/11/2015 till 2/12/2015)

"Well organized and thoroughly helpful training. High skills of instructor"
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (14/9/2015 till 16/9/2015)

"Firebrands methods of delivering training allows me to learn fast and in a focused way. It is a very different training experience, in a very positive way."
Jimmy Johansson . - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (26/5/2015 till 28/5/2015)

"It was an intense and good course"
A.L.. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (26/5/2015 till 28/5/2015)

"I really appreciated that it was possible to complete the course in only three days. Sundsgarden was a nice place, which was easy to reach from the Copenhagen airport. Having all meals and all the course material included in the fee was great!"
K.B. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (26/5/2015 till 28/5/2015)

"Firebrand courses are really fast learning."
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (26/5/2015 till 28/5/2015)

"It is hard and demanding, but Worth the effort. You really get the knowledge."
Anonym - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (11/5/2015 till 13/5/2015)

"Focused learning, no distractions"
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (23/2/2015 till 25/2/2015)

"High speed learning, interesting teacher + a brease to focus during the sittings."
Marwan Yachouh , Globesoft. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (23/2/2015 till 25/2/2015)

"Its a good experience in terms of learning and teachers that know their way around the subject."
Johnny Berntsen , Calibra Consulting. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (23/2/2015 till 25/2/2015)

"It was a smoth operation, intense with a teacher with a lot of practical experience."
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (23/2/2015 till 25/2/2015)

"Excellent trainer and flawless arrangement"
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (24/11/2014 till 26/11/2014)

"Condensed, sweet, efficient."
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (15/9/2014 till 17/9/2014)

""Very competent and engaged instructor. Excellent experience""
Simon Heinsen, Devoteam A/S. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (15/9/2014 till 17/9/2014)

"Efficient training and good facilities."
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (15/9/2014 till 17/9/2014)

"Good and intensive training. Very good facilities."
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (2/6/2014 till 4/6/2014)

"I enjoyed my training with Firebrand and recommend it to anyone who is looking for intensive training."
Bo Stison , Zitcom. - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (26/5/2014 till 28/5/2014)

"Informative course in short time"
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (23/9/2013 till 25/9/2013)

"Good training full of anecdotal support based on real World experience made the training relevant."
Anonym - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (22/4/2013 till 24/4/2013)

"Intensive - Great"
Theresia Bäcklin, Ninta AB. - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (15/4/2013 till 17/4/2013)

"Very valuable training with an experienced instructor"
Nils Hembre, Primesource AS. - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (15/4/2013 till 17/4/2013)

"Intense - and very valuable training"
Anonym, Atea - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (12/11/2012 till 14/11/2012)

"Nice intense course"
Michael c.w. hansen , Danish Defense. - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (19/3/2012 till 21/3/2012)

"An exact match between expected and delivered."
Jarkko Aula , Sofigate. - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (19/3/2012 till 21/3/2012)

"Nice intense course!!"
Michael Winther , Danish Defence. - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (19/3/2012 till 21/3/2012)

"Good training. I have learned very much in a short time."
Frank Lute. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (19/11/2018 till 21/11/2018)

"I really enjoyed participating and having selected Firebrand for my ISO22301La training. Firebrand provides a full service all inklusive training withhotel, food, drinks and training which helped me to focus on the course material. Thank you Firebrand!"
Anonym, SAP - ISO 22301 Lead Auditor - Business Continuity Management (3 dagar) (22/10/2018 till 24/10/2018)

"Very good trainer - very knowledgeable and experienced. Maintained my interest throughout the course. Good mix of attendees from various backgrounds, too. "
Craig Jameson, HM Passport Office. - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (18/4/2018 till 20/4/2018)

"This is the second course I have attended at Firebrand. They provide excellent training without large amounts of time out of the office!"
Chris Ward, Purple Wombat Security. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (26/3/2018 till 28/3/2018)

"I really enjoyed my training at Firebrand. It was very engaging and interactive with very friendly and approachable staff"
Jamie Scott, Nissan. - ISO 27001 Foundation - Information Security Management (2 dagar) (25/1/2018 till 26/1/2018)

"I would recommend the accelerated training with Firebrand. It was comprehensive and well structured with good facilities at the training centre. "
Chris Porton. - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (2/10/2017 till 4/10/2017)

"Every time we come to Firebrand we always have a brilliant time learning & making new friends."
Amy Hooper. - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (2/10/2017 till 4/10/2017)

"A repeat customer due to Firebrands well structured, expertly delivered and fun training."
Chris Green, Evasec Ltd. - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (5/7/2017 till 7/7/2017)

""Wonderful. The instructor was excellent and very comprehensive.""
Anonym - ISO 27001 Lead Auditor - Information Security Management (3 dagar) (5/7/2017 till 7/7/2017)

"Im really pleased I chose Firebrand above other options to complete my ISO27LI course. The trainer was fantastic. The Firebrand facilities and team are perfect for creating a relaxed environment to learn in."
Samantha Spiro. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (3/5/2017 till 5/5/2017)

"Well organised, enthusiastic trainer in a nice environment with great food!"
Josh Evans, Anglian Water. - ISO 27001 Lead Implementer - Information Security Management (3 dagar) (3/5/2017 till 5/5/2017)