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Get the skills needed to support your organisation in implementing and managing an IT Service Management System (ITSMS), based on ISO/IEC 20000-1:2005.
In three days, you'll learn the fundamental Information Technology Service principles, concepts and best practices. You'll also learn how to plan, implement and evaluate an ITSMS, based on ISO 20000
Maybe you're preparing for an ISO 20000-1 certification audit? If so, this course will teach you how to achieve that accreditation.
The ISO 20000 Lead Implementer is a PECB (Professional Evaluation and Certification Board) official course. It's 40% faster than traditional training, and has been developed in-line with:
You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £250. You can also apply for the following certifications, depending on your level of experience:
At the end of the course, you'll be tested on the following modules. After three days, you'll have all the knowledge needed to pass the exam:
You'll sit the following exam during the course:
The exam covers the following topics. Don't be overwhelmed - you'll get all the knowledge you need to pass your exam, during this three-day course:
As well as gaining your ISO 20000 certification, you'll also be provided with a free student manual which you can take home with you. It contains over 450 pages of information and practical examples.
We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.
Vi intervjuar alla potentiella deltagare om deras bakgrund, utbildning, certifiering och personliga inställning. Om du kommer igenom denna process så har du riktigt goda möjligheter att klara din certifiering.
Firebrand Training erbjuder en ambitiös utbildningsmiljö som förutsätter att du verkligen dedikerar dig till kursen. Ovanstående förkunskaper är endast vägledande, många deltagare med mindre erfarenhet men med en annan bakgrund eller kunskap har framgångsrikt genomfört sin utbildning hos Firebrand Training.
Om du funderar på huruvida du uppfyller rekommenderade förkunskaper vänligen ring oss på (0)8 52 50 01 66 och prata med en av våra utbildningsrådgivare som kan hjälpa dig.
Vi har utbildat 125.505 kursdeltagare under 12 år. Vi har bett alla göra en utvärdering av vår accelererade utbildning. För närvarande har 96,60% sagt att Firebrand överträffat deras förväntningar:
"This is my first experience with Firebrand and I can only speak for this experience and educator. Based on the past 3 days, I would highly recommend firebrand for the quality of education I got."
Marcel Janssen. (17/3/2021 (Onsdag) till 19/3/2021 (Fredag))
"This is the fourth time I have used firebrand and the first time for online training.
Whilst the online training is good the in-person training still suites my learning style a bit better."
James Packer, Kirk iSS. (22/4/2020 (Onsdag) till 24/4/2020 (Fredag))
"its great that Firebrand have adapted to run all their courses online."
Darren Edmondson. (22/4/2020 (Onsdag) till 24/4/2020 (Fredag))
"Firebrand training is efficient and effective. "
Anonym (20/4/2020 (Måndag) till 21/4/2020 (Tisdag))
"Its intense but rewarding having the pass guarantee is great comfort."
Steve Brain. (15/1/2020 (Onsdag) till 17/1/2020 (Fredag))
Startar |
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23/5/2022 (Måndag) |
25/5/2022 (Onsdag) |
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26/9/2022 (Måndag) |
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19/12/2022 (Måndag) |
21/12/2022 (Onsdag) |
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30/1/2023 (Måndag) |
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15/3/2023 (Onsdag) |
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