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Master the best practices for implementing and managing an IT Service Management System - as specified in ISO/IEC 20000-1:2018 - in just 1 day.
On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.
You’ll be introduced to the ISO 20000 family of standards and study:
You’ll take the PECB Certified ISO/IEC 20000 Foundation exam as part of your accelerated course. This exam is covered by your Certification Guarantee.
As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.
If you are responsible for the implementation of the ISO 20000 standard, this 1-day course is ideal for you. This course is also beneficial for:
Introduction to Service Management System (SMS) concepts as required by ISO 20000
Implementing the IT service management processes based on ISO 20000 and Certification Exam
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
The PECB Certified ISO/IEC 20000 Foundation exam meets the requirements of the PECB Examination and Certification Programme (ECP).
This one-hour exam covers the following competence domains:
There are no prerequisites for this accelerated course.
Vi intervjuar alla potentiella deltagare om deras bakgrund, utbildning, certifiering och personliga inställning. Om du kommer igenom denna process så har du riktigt goda möjligheter att klara din certifiering.
Firebrand Training erbjuder en ambitiös utbildningsmiljö som förutsätter att du verkligen dedikerar dig till kursen. Ovanstående förkunskaper är endast vägledande, många deltagare med mindre erfarenhet men med en annan bakgrund eller kunskap har framgångsrikt genomfört sin utbildning hos Firebrand Training.
Om du funderar på huruvida du uppfyller rekommenderade förkunskaper vänligen ring oss på (0)8 44 68 27 85 och prata med en av våra utbildningsrådgivare som kan hjälpa dig.
Här är Firebrand Training recension avsnittet. Sedan 2001 har vi utbildat exakt 134.561 studenter och proffs och bett dem alla att recensera vår Accelerated Learning. För närvarande har, 96,41% sagt att Firebrand överträffade deras förväntningar.
Läs recensioner från avslutade accelereradekurser nedan eller besök Firebrand Stories för skriftliga och videointervjuer med våra tidigare alumni.
"Content very extensive and the material was followed by the tutor to the page. Many quick tests / quizzes which were useful."
Jeff Proctor, Volks Wagen UK. (8/11/2023 (Onsdag) till 10/11/2023 (Fredag))
"Content very extensive and the material was followed by the tutor to the page. Many quick tests / quizzes which were useful."
Jeff Proctor, Volks Wagen UK. (8/11/2023 (Onsdag) till 10/11/2023 (Fredag))
"Best place to train. Your are not disturbed in any way and can focus on the training. Facility er in top very nice accomidations and trainer is awsome in getting all focussed no matter level of skills and competences. I fully recommend Firebrand if you need the best this is it no other can supply better options."
Martin Mathiassen, Erhvervsministeriets Departement. (23/8/2023 (Onsdag) till 25/8/2023 (Fredag))
"Best place to train. Your are not disturbed in any way and can focus on the training. Facility er in top very nice accomidations and trainer is awsome in getting all focussed no matter level of skills and competences. I fully recommend Firebrand if you need the best this is it no other can supply better options."
Martin Mathiassen, Erhvervsministeriets Departement. (23/8/2023 (Onsdag) till 25/8/2023 (Fredag))
"Very full-on and very interesting course."
Jonathan Freedman, Howard Kennedy LLP. (23/8/2023 (Onsdag) till 25/8/2023 (Fredag))
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19/2/2024 (Måndag) |
19/2/2024 (Måndag) |
Avslutad - Lämna feedback |
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24/6/2024 (Måndag) |
24/6/2024 (Måndag) |
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5/8/2024 (Måndag) |
5/8/2024 (Måndag) |
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16/9/2024 (Måndag) |
16/9/2024 (Måndag) |
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28/10/2024 (Måndag) |
28/10/2024 (Måndag) |
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9/12/2024 (Måndag) |
9/12/2024 (Måndag) |
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