ITIL® V3 Managers Bridge - Bara 4 dagar

Note: The ITIL V3 Managers Bridge exam has been discontinued. You will learn the curriculum on this course, but not gain a certification.

The Information Technology Infrastructure Library (ITIL) is a customizable framework of good practices designed to promote quality computing services in the information technology (IT) sector. As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. Since the mid 1990s, ITIL has been generally considered a de facto international standard for IT Service Management.

The ITIL Managers Bridge certification is aimed at individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.

Läs mer...

This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Expert in IT Service Management.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

Benefits...

Här är 8 skäl varför du ska genomföra din ITIL V3 Manager hos Firebrand Training:

  1. Du blir utbildad på bara 4 dagar. Hos oss får du din utbildning på rekordtid.
  2. Allt är inkluderat. Ett engångsbelopp täcker alla kursmaterial, boende och mat och erbjuder det mest kostnadseffektiva sättet att erhålla din ITIL V3 Manager kurs på. Och detta utan några oannonserade ytterligare kostnader.
  3. Du lär dig mer.Traditionella utbildningsdagar pågår kl. 09.00-16.00 med långa lunch- och fikapauser. Hos Firebrand Training får du minst 12 timmars effektiv och fokuserad kvalitetsutbildning varje dag tillsammans med din instruktör, utan vare sig privata eller arbetsrelaterade störande moment.
  4. Du lär dig ITIL V3 Manager snabbare. Vi kombinerar de tre inlärningsmetoderna (Presentation|Övning|Diskussion) så att vi därigenom genomför kursen på ett sätt som säkerställer att du lär dig snabbare och lättare.
  5. Du är i säkra händer.Vi har utbildat och certifierat 72.589 personer, vi är auktoriserad partner med alla de stora namnen i branschen och har dessutom vunnit åtskilliga utmärkelser med bland annat ”Årets Learning Partner 2010, 2011, 2012 och 2013” från Microsoft Danmark och Gazelle priset 2013 - 1. plats för region Själland i Danmark med en tillväxt om 1.430% sedan 2009.
  6. Du lär dig inte bara teorin. Vi har vidareutvecklat ITIL V3 Manager kursen med fler praktiska övningar som ger dig det extra du behöver för att kunna lösa praktiska problemställningar och klara din certifiering.
  7. Du lär dig från de bästa. Våra instruktörer på ITIL V3 Manager är de bästa i branschen och erbjuder en helt unik blandning av kunskap, praktisk erfarenhet och passion för att lära ut.

Är du redo för kursen? Ta ett KOSTNADSFRITT test för att mäta och utvärdera din kunskap.

Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL V2-V3 Managers Bridge Training Course provides a systematic and professional approach to the management of IT service provision and leads to the ITIL Version 3 Expert Diploma.

Adopting its guidance can provide benefits such as:

  • Improved IT services through the use of proven best practice processes
  • Improved customer satisfaction through a more professional approach to service delivery
  • Standards and guidance
  • Improved productivity
  • Improved use of skills and experience

Certification provides companies with skilled employees, leading to:

  • Maximized efficiencies in recruiting, hiring, training and promoting employees
  • Operational improvements and greater efficiencies organization-wide
  • Reducing costs through the greater efficiencies
  • Improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
  • Increased productivity as certified professionals are able to perform at Accepted industry standards

Who should earn an ITIL Version 3 Expert Diploma?

An ITIL V2-V3 Managers Bridge Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management. This course leads to the ITIL Version 3 Expert Diploma which demonstrates to the world that you have achieved the current pinnacle of ITIL expertise.

ITIL is aimed at:

  • IT service providers
  • IT directors and managers
  • CIOs

It will also benefit:

  • Business managers
  • Customers & end-users involved in building good relationships with their IT service providers
  • Plus any organisation that depends on IT Services

The ITIL Version 2 – 3 Managers Bridge provides the student with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the student through each of the lifecycle phases:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

This course also provides the student with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.

The student has ample opportunity during this course to undertake assignments and sample exam questions to prepare them for the examination held on the afternoon of the last day.

Curriculum...

Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.

Course Materials

Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.

Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:

  • Accredited Program Courseware - developed to address the unique demands of accelerated learners

Module Description

The ITIL Version 2 – 3 Managers Bridge provides the student with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the student through each of the lifecycle phases:

  • Service Strategy
  • Service Transition
  • Service Design
  • Service Operation
  • Continual Service Improvement

This course also provides the student with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.

Time Table

  • Introduction
  • Service Mgt as a practice
  • Service Lifecycle
  • Homework
  • Service Strategy
  • Lunch
  • Exercises
  • Service Design (1)
  • Exercises
  • Homework
  • Review
  • Service Design (2)
  • Exercises
  • Service Transition (1)
  • Lunch
  • Exercises
  • Service Transition (2)
  • Exercises
  • Homework
  • Review
  • Service Operation (1)
  • Exercise
  • Lunch
  • Service Operation (2)
  • Exercise
  • Continual Service Improvement (1)
  • Homework
  • Review
  • Continual Service Improvement (2)
  • Exercise
  • Lunch
  • Technology and Architecture
  • Revision
  • Exam

Detail

Service Mgt as a practice

The purpose of this unit is to enable the candidate fully understand the value of ITSM Good Practice and to be capable of defining and describing a Service and the concept of Service Management as a practice.

Service Lifecycle

The purpose of this unit is to help the candidate to fully understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle.

Service Strategy

The purpose of Service Strategy is to help organisations think and act in a strategic manner. The achievement of strategic goals or objectives requires the use of strategic assets and the guidance shows how to transform service management into a strategic asset.

Service Design

The purpose of Service Design is to ensure that for new or changed services, to be introduced into the live environment, that the resulting service will meet the business requirements. A holistic approach is taken to design to ensure that both current and future requirements are met. Therefore Service Design is not done in isolation and impact, costs and timescales are also considered in the overall design. All functional, operational and managerial aspects are considered from the outset.

Service Transition

The purpose of Service Transition is to set customer expectations on when the service will be available, what it will contain and coordinate training of the users if required. It also enables the business change project or customer to integrate a release into their business processes and services and to reduce variations in the predicted and actual performance of the transitioned services and ensure that the service can be used in accordance with the requirements and constraints.

Service Operation

The strategic objectives are realised in the Service Operation lifecycle phase. Service Operation will deliver and manage the services ensuring robust end to end operational practices are in place. This lifecycle phase is responsible for the management of technology in order to provide responsive and stable services.

Continual Service Improvement

The purpose and goals of Continual Service Improvement (CSI) are to continually review, analyse and make recommendations on improvement opportunities in each lifecycle phase:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

In addition, CSI needs to review and analyse Service Level Achievements and identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes.

As a result, the organisation will improve cost effectiveness of delivering IT services without sacrificing customer satisfaction and ensure applicable quality management methods are used to support continual improvement activities.

Exam Track...

Note: The ITIL V3 Managers Bridge exam has been discontinued. You will learn the curriculum on this course, but not gain a certification.

What's Included...

Official Thynk Courseware

  • Official Thynk Courseware is supplied

Prerequisites...

This qualification is ONLY available to candidates who already hold the Manager’s Certificate in IT Service Management (Version 1 or Version 2). The examination has been written on the basis that in preparing for the examination all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices core guidance which includes:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Introduction to the Service Lifecycle (Optional but recommended)

Students who are successful in the accelerated Certification course should also possess:

  • 6-24 months of experience in an IT Service Management environment
  • Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
  • The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority

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Vi intervjuar alla potentiella deltagare om deras bakgrund, utbildning, certifiering och personliga inställning. Om du kommer igenom denna process så har du riktigt goda möjligheter att klara din certifiering.

Firebrand Training erbjuder en ambitiös utbildningsmiljö som förutsätter att du verkligen dedikerar dig till kursen. Ovanstående förkunskaper är endast vägledande, många deltagare med mindre erfarenhet men med en annan bakgrund eller kunskap har framgångsrikt genomfört sin utbildning hos Firebrand Training.

Om du funderar på huruvida du uppfyller rekommenderade förkunskaper vänligen ring oss på (0)8 52 50 01 66 och prata med en av våra utbildningsrådgivare som kan hjälpa dig.

När...

ITIL® ITIL V3 Manager Kursdatum

Startar

Slutar

Tillgänglighet

Plats

Registrera

27/5/2019 (Måndag)

30/5/2019 (Torsdag)

Avslutad

-

 

30/9/2019 (Måndag)

3/10/2019 (Torsdag)

Väntelista

Rikstäckande

 

11/11/2019 (Måndag)

14/11/2019 (Torsdag)

Begränsat antal platser

Rikstäckande

 

3/2/2020 (Måndag)

6/2/2020 (Torsdag)

Platser tillgängliga

Rikstäckande

 

16/3/2020 (Måndag)

19/3/2020 (Torsdag)

Platser tillgängliga

Rikstäckande

 

Vi har utbildat 72.589 kursdeltagare under 12 år. Vi har bett alla göra en utvärdering av vår accelererade utbildning. För närvarande har 96,75% sagt att Firebrand överträffat deras förväntningar:

"Fantastiskt!"
Daniel Zhang. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (20/1/2016 till 21/1/2016)

"Bra att stanna över och få tid att koncentrera sig på studierna! Mycket bra lärare"
Malin Källbacka , Källbacka Ledarskap AB. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (24/9/2015 till 25/9/2015)

"Mycket bra och kompetent kursinstruktör."
Christian Granström , Cybix AB. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (27/4/2015 till 28/4/2015)

"A very effective course. The pace is high, but not impossibly so."
Jennie Gahnstrom, Pusen. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (13/1/2014 till 14/1/2014)

"Quiet, focused surroundings for hard study."
Alistair Cowan, Cowan Consulting. - ITIL® V3 Intermediate Level: Service Lifecycle - Service Strategy (2 dagar) (18/11/2013 till 19/11/2013)

"Intense but lovely"
Lina Olstedt , Fujitsu Sweden. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (23/9/2013 till 24/9/2013)

"Bra larare, bra mat och boende"
Jan Eriksson , Cygate AB. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (2/2/2012 till 3/2/2012)

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (11/7/2016 till 12/7/2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (11/7/2016 till 12/7/2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (18/4/2016 till 19/4/2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (18/4/2016 till 19/4/2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (18/4/2016 till 19/4/2016)

"Great instructor made the course exciting and easy to understand. "
Anonym, EMC - ITIL® v3 Foundation (ITIL 4) (2 dagar)

"Great location, good instructor."
Lasse Hansen. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (20/1/2016 till 21/1/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonym, Implement Consulting Group - ITIL® v3 Foundation (ITIL 4) (2 dagar) (20/1/2016 till 21/1/2016)

"Very intense, good instructor."
Anonym, Sony Mobile - ITIL® v3 Foundation (ITIL 4) (2 dagar) (23/11/2015 till 24/11/2015)

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Anonym - ITIL® v3 Foundation (ITIL 4) (2 dagar) (23/11/2015 till 24/11/2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (23/11/2015 till 24/11/2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® v3 Foundation (ITIL 4) (2 dagar) (19/11/2015 till 20/11/2015)

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Anonym - ITIL® v3 Foundation (ITIL 4) (2 dagar) (19/11/2015 till 20/11/2015)

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Troels Laursen, Legoland. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (19/11/2015 till 20/11/2015)

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Kenneth Andersen . - ITIL® v3 Foundation (ITIL 4) (2 dagar) (19/11/2015 till 20/11/2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (19/11/2015 till 20/11/2015)

"Good facility for focused training leading to an effective and efficient learning experience."
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Rex Keene , Sundhed.dk. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (24/9/2015 till 25/9/2015)

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Thomas Christiansen . - ITIL® v3 Foundation (ITIL 4) (2 dagar) (24/9/2015 till 25/9/2015)

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Anonym - ITIL® v3 Foundation (ITIL 4) (2 dagar) (24/9/2015 till 25/9/2015)

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Per Laursen. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (24/9/2015 till 25/9/2015)

"Different course, different venue, different trainer samt excellent experience."
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"Super focused and to the bone learning, Ill be seeing you again."
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Kristina Brunes. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (6/7/2015 till 7/7/2015)

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Daniel Edholm, NetNordic. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (6/7/2015 till 7/7/2015)

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Carola Edenhill, NetNordic. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (6/7/2015 till 7/7/2015)

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Anonym - ITIL® v3 Foundation (ITIL 4) (2 dagar) (6/7/2015 till 12/7/2015)

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Ulf Johansson , Evry. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (18/5/2015 till 19/5/2015)

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Daniel Engzell , Coresec. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (18/5/2015 till 19/5/2015)

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Mick Krag , T-Systems. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (18/5/2015 till 19/5/2015)

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Mads Hedegaard , T-Systems. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (18/5/2015 till 19/5/2015)

"I really enjoyed the training at Firebrand. Everything was taken care of and the service was splendid. The trainer is brilliant at guiding you through the material of the course with great examples that helps you to put of the bits and pieces toghether and remember it. Thanks for a great course and great stay at Sundsgården"
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"Great teacher"
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Hanna Svahn . - ITIL® v3 Foundation (ITIL 4) (2 dagar) (11/5/2015 till 12/5/2015)

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Ameed Sheikh , Alfapeople. - ITIL® v3 Foundation (ITIL 4) (2 dagar) (27/4/2015 till 28/4/2015)

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Anonym - ITIL® v3 Foundation (ITIL 4) (2 dagar) (27/4/2015 till 28/4/2015)

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"EFFICIENT"
Anonym - ITIL® v3 Foundation (ITIL 4) (2 dagar) (27/4/2015 till 28/4/2015)