Microsoft - Teams Voice Engineer | Exam MS-720



Just 2 Days



Classroom / Online / Hybrid

Next date

Next date:

31/8/2023 (Thursday)


On this accelerated Microsoft Teams Voice Engineer course, you’ll learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution within your organisation.

In just 2 days, you’ll build knowledge on deploying and configuring Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. You’ll also become responsible for:

  • Managing Teams-certified devices, audio/video conferencing, and voice migration
  • Collaborating with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams
  • Working with administrators for other workloads, including networking, identity, licensing, security, and compliance

At the end of this course, you’ll sit Exam MS-720: Microsoft Teams Voice Engineer.

To attain the Microsoft 365 Certified: Teams Voice Engineer Expert certification, Delegates must also earn the Microsoft 365 Certified: Teams Administrator Associate certification.

As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), learn from Microsoft Certified Trainers (MCTs) and train in a distraction-free environment.

Four reasons why you should sit your course with Firebrand Training

  1. You'll be trained and certified faster. Learn more on this 2-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134.561 students saving more than one million hours since 2001


Course MS-720T00: Microsoft Teams Voice Engineer

Module 1: Plan and configure Teams Phone

  • Lab: Prepare the lab environment
  • Lab: Configure your environment for Teams Phone

Module 2: Manage Teams Phone

  • Lab: Manage your Teams Phone Environment

Exam Track

As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Exam MS-720: Microsoft Teams Voice Engineer

  • Exam code: MS-720
  • Languages: English
  • Domains:
    1. Plan and configure Microsoft Teams Phone (25-30%)
    2. Optimise network performance (5-10%)
    3. Plan and configure Direct Routing (15-20%)
    4. Configure and manage Microsoft Teams Phone for voice users (15-20%)
    5. Plan and configure Microsoft Teams clients and devices (5-10%)
    6. Monitor and troubleshoot Microsoft Teams Phone (15-20%)

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.


Before attending this accelerated course, you should have knowledge in:

  • Planning and configuring a Microsoft Teams environment
  • Managing chat, teams, channels, and apps
  • Managing calls and meetings
  • Monitoring and troubleshooting a Microsoft Teams environment

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call (0)8 52 50 01 66 and speak to one of our enrolment consultants, who can help you with a training plan.


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Course Dates

Microsoft - Teams Voice Engineer | Exam MS-720




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