Microsoft - Collaboration Communications Systems Engineer

Duration:

Just 3 Days

Method:

Classroom / Online / Hybrid

Next date:

24/6/2024 (Monday)

Overview

This accelerated Collaboration Communications Systems Engineer course, prepares those who are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub.

On this course Collaboration communications systems engineers will learn a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They will become proficient in managing and monitoring Teams Phone, meetings, and certified devices by using the Microsoft Teams admin centre, PowerShell, the Microsoft Teams Rooms Pro Management portal, and the Microsoft Call Quality Dashboard.

In just 3 days, you’ll learn employ and configure Teams Phone with PSTN connectivity through Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

At the end of this course, you’ll sit the Microsoft exam, and achieve your Microsoft Collaboration Communications Systems Engineer certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

Engineers who work with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators
Facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers

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Four reasons why you should sit your course with Firebrand Training

You'll be trained and certified faster. Learn more on this 3-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134.561 students saving more than one million hours since 2001

Benefits

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

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Curriculum

Module 1: Plan and design collaboration communications systems (30–35%)

Plan and design Teams meetings

Plan and design Teams meeting policies and settings
Plan for PSTN audio conferencing
Plan for Teams live events
Compare capabilities and features of Teams Core and Teams Premium
Recommend meeting types based on business requirements (virtual appointments, webinars, live events, and Teams meetings)
Design Teams policy packages (includes meeting policies, calling policies, and live events policies)
Recommend methods for assigning policies

Plan and design Teams Phone and PSTN connectivity

Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts
Identify PSTN connectivity requirements
Plan for Teams Phone Mobile
Plan for Operator Connect
Plan for Communication Credits
Plan usage scenarios for service and user phone numbers
Choose between porting and acquiring phone numbers
Plan a solution to acquire or port phone numbers
Recommend Teams Phone devices
Plan for and recommend analog devices, SIP handsets, and SIP devices
Recommend when to use Survivable Branch Appliances (SBAs)
Plan and design Direct Routing call flows
Recommend a Session Border Controller (SBC) solution based on PSTN connectivity
Identify an appropriate compliance recording solution
Identify an appropriate certified contact centre solution
Plan for SBC and SBA updates

Plan and design Teams-certified device solutions

Recommend a room configuration based on customer and business requirements
Compare capabilities and features of Teams Rooms Basic and Teams Rooms Pro
Recommend a Teams Rooms device platform (Android vs. Windows vs. Surface Hub)
Recommend Teams-certified devices
Recommend Teams Rooms certified components
Recommend when to use coordinated meetings
Recommend when to use Cloud Video Interop (CVI) or Direct Guest Join
Identify the requirements for a Microsoft Exchange Online resource account
Identify the enrollment requirements for Microsoft Intune
Plan for advanced features on shared devices

Prepare the network for the deployment of Teams

Perform a network analysis by using the Microsoft Teams Network Assessment Tool
Determine network readiness for Teams
Determine eCDN requirements for Teams live events
Specify the network configuration for certified devices
Determine network requirements by using the Network planner for Teams
Specify the optimal network architecture for Teams
Specify Teams Quality of Service (QoS) requirements and policies
Validate local internet breakout strategy for client media optimization
Validate VPN split tunneling
Validate DNS resolves to the nearest point of entry in Microsoft 365
Configure Teams for QoS
Configure Media Bit Rate (MBR)
Create and assign a network roaming policy
Configure the network topology
Configure tenant data upload for the Microsoft Call Quality Dashboard
Configure Microsoft Power BI reports for the Microsoft Call Quality Dashboard
Configure reporting labels for Call Analytics

Troubleshoot call failures and session quality

Troubleshoot a missing dial pad
Troubleshoot calling issues by using self-help diagnostics in the Microsoft 365 admin center
Troubleshoot Azure AD sign-in issues for Teams phones
Interpret Teams media flows
Troubleshoot tenant dial plans by using regular expressions and PowerShell
Interpret E.164 normalization rules to resolve dialling issues
Interpret reverse number lookup to resolve caller ID issues
Diagnose call failures
Troubleshoot dynamic emergency address by using client debug logs
Troubleshoot Teams client media issues by using the Microsoft Remote Connectivity Analyzer for Teams
Troubleshoot calls by using Advanced Call Analytics
Troubleshoot calls by using the Microsoft Call Quality Dashboard
Inspect PSTN usage reports for SIP call failures

Module 2: Configure and manage Teams meetings and events (10–15%)

Configure and manage Teams meetings

Create and manage meeting policies
Configure meeting settings
Configure and manage Teams webinars
Configure and manage Teams Premium meeting features
Create and manage Teams meeting templates Configure and manage audio conferencing
Configure audio conferencing for Teams
Configure a default audio conferencing bridge
Configure an audio conference bridge number
Configure a toll-free conference bridge number
Assign a specific audio conferencing number to a user
Configure toll-free audio conferencing
Configure the audio conferencing numbers included in meeting invitations

Configure and manage live events

Configure the Live events settings
Create and manage live events policies
Configure meeting and event roles
Configure live events with Teams, Yammer, and Microsoft Stream

Module 3: Configure and manage Teams Phone (35–40%)

Configure Teams Phone policies

Create a dial plan
Configure calling policies
Configure call park policies
Configure caller ID policies
Configure call hold policies for users
Configure outbound call restrictions
Configure inbound call blocking
Configure routing of unassigned numbers
Assign voice policies through policy packages
Configure compliance recording policies

Configure auto attendants and call queues

Design call flows for auto attendants and call queues
Configure auto attendants and call queues
Deploy channel-based call queues
Configure resource accounts
Assign licenses to resource accounts
Assign phone number to resource accounts
Assign a resource account to an auto attendant or call queue
Configure Microsoft 365 groups for voicemail
Interpret call queue conference mode
Interpret call queue routing methods
Configure holidays for auto attendants and call queues
Configure custom Music on Hold (MoH)
Assign a dynamic caller ID policy for call queues

Configure dynamic emergency calling

Design dynamic emergency calling scenarios
Configure emergency calling locations
Configure emergency calling policies
Configure networks and locations (Location Information Service (LIS)
Validate emergency address and emergency calling from Teams clients
Enable external location lookup mode

Configure and manage users for Teams Phone

Assign a Teams Phone Standard license
Assign a Teams Calling Plan
Assign user dial plans
Assign phone numbers to users by using the Microsoft Teams admin center
Assign phone number to users by using PowerShell
Assign a verified emergency address location
Assign a calling policy to a user
Assign a voice routing policy to a Direct Routing user

Configure and manage calling features for Teams Phone

Configure voicemail for users
Configure group call pickup for users
Configure Call Forwarding
Configure Simultaneous Ring
Configure call delegation for users
Enable and configure audio conferencing for a user
Assign a Dial-out from meetings policy for a user
Assign a call hold policy for a user

Configure and manage Direct Routing for Teams Phone

Configure connectivity for Teams Phone to a SBC
Create and configure an online PSTN gateway
Create PSTN usage records
Create and configure a voice route
Create and configure voice routing policies
Validate Direct Routing SBC connectivity
Troubleshoot firewall issues for Direct Routing
Troubleshoot certificate issues for Direct Routing
Troubleshoot Direct Routing SBC connectivity
Troubleshoot SIP option issues for Direct Routing
Investigate and diagnose calling issues by using an SBC SIP trace
Design and configure Location-Based Routing (LBR)
Design and configure Local Media Optimization (LMO)
Configure trunk translation rules
Configure on-network conferencing for Direct Routing
Configure an SBA

Module 4: Configure and manage Teams Rooms and devices (15–20%)

Maintain Teams Rooms and devices

Configure device settings
Configure IP phone policies
Configure local network settings
Configure security and updates
Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings
Create and configure device configuration profiles
Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal
Configure Intune policies for Teams devices
Enable advanced voice capabilities for shared space devices
Deploy common area phones
Create and manage Teams device tags
Deploy Android devices remotely
Configure SIP Gateway
Monitor Teams device health
Troubleshoot authentication issues
Troubleshoot update issues
Troubleshoot remote provisioning issues
Troubleshoot Bluetooth beaconing

Configure and manage Teams Rooms on a Surface Hub or Windows

Configure the authentication type during a Surface Hub out-of-box -experience (OOBE) setup
Configure meeting room settings on a Surface Hub device
Create and validate a Surface Hub provisioning package
Assign a provisioning package to a Surface Hub
Specify domain group policy exclusions for Teams Rooms on Windows
Configure custom displays for Teams Rooms on Windows
Customize meeting room settings by using XML files on Windows
Configure settings for peripherals for Teams Room on Windows

Configure optional features for Teams Rooms and devices

Configure HDMI ingest and options
Configure a content camera
Configure Teams casting
Auto accept a proximity join
Allow room remote
Configure an intelligent speaker
Configure Direct Guest Join
Configure hot desking on Teams shared devices

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Exam MS-721: Collaboration Communications Systems Engineer

This exam will be available in mid-March 2023.

This exam measures your ability to accomplish the following technical tasks: plan and design collaboration communications systems; configure and manage Teams meetings and events; configure and manage Teams Phone; and configure and manage Teams Rooms and devices.

Domains:

Plan and design collaboration communications systems (30–35%)
Configure and manage Teams meetings and events (10–15%)
Configure and manage Teams Phone (35–40%)
Configure and manage Teams Rooms and devices (15–20%)

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

There are no prerequisites to attend this accelerated course.

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call (0)8 44 68 27 85 and speak to one of our enrolment consultants, who can help you with a training plan.

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Course Dates

Start	Finish	Status	Location
19/2/2024 (Monday)	21/2/2024 (Wednesday)	Finished - Leave feedback	-
24/6/2024 (Monday)	26/6/2024 (Wednesday)	Wait list	Nationwide
5/8/2024 (Monday)	7/8/2024 (Wednesday)	Limited availability	Nationwide
16/9/2024 (Monday)	18/9/2024 (Wednesday)	Open	Nationwide
28/10/2024 (Monday)	30/10/2024 (Wednesday)	Open	Nationwide
9/12/2024 (Monday)	11/12/2024 (Wednesday)	Open	Nationwide