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Microsoft - Certified Dynamics 365 Fundamentals (CRM) certification
Overview
On this accelerated Microsoft Certified: Dynamics 365 Fundamentals (CRM) course, you’ll gain a broad introduction to the customer engagement capabilities of Dynamics 365 and learn how to implement this into your business.
In just 2 days, you’ll get an introduction to Dynamics 365 Sales including the standard sales business processes and how Sales addresses them. You’ll also build knowledge in:
- The inventory management capabilities of Dynamics 365 Field Service
- Project-based customer engagement processes addressed by Dynamics 365 Project Operations
- Generating Work Orders scheduling capabilities of Dynamics 365 Field Service
At the end of this course, you’ll sit Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM), and achieve your Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification. As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), official courseware, learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.
Four reasons why you should sit your course with Firebrand Training
- You'll be trained and certified faster. Learn more on this 2-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
- Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
- Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
- Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134.561 students saving more than one million hours since 2001
Curriculum
Course MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Module 1: Learn the Fundamentals of Dynamics 365 Marketing
- Lab: Working with customer engagement apps
- Lab: Manage Customers and Activities
- Lab: Search and filter data
- Lab: Dynamics 365 Marketing Capstone Lab
Module 2: Learn the Fundamentals of Dynamics 365 Sales
- Lab: Dynamics 365 Sales Capstone Lab
Module 3: Learn the Fundamentals of Dynamics 365 Customer Service
- Lab: Dynamics 365 Capstone Lab
Module 4: Learn the Fundamentals of Dynamics 365 Field Service
- Lab: Dynamics 365 Capstone Lab
Module 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)
- Lab: Dynamics 365 Project Operations Capstone Lab
Exam Track
As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
- Exam code: MB-910
- Languages: English, Japanese, Chinese, Korean, Dutch, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia)
- Domains:
- Describe Dynamics 365 Sales (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe Project Operations (15-20%)
- Describe shared features (15-20%)
What's Included
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.
Prerequisites
Before attending this accelerated course, you should have knowledge in:
- An Information Technology (IT) environment
- Customer engagement principles and business operations
Are you ready to get certified in record time?
We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.
Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
If you have any doubts as to whether you meet the pre-requisites please call (0)8 52 50 01 66 and speak to one of our enrolment consultants, who can help you with a training plan.
Reviews
We've currently trained 134.561 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
96,48% have said Firebrand exceeded their expectations:
"I really enjoyed this training. The instructor used many illustrations and examples to convey knowledge. I would certainly use Firebrand again and again. Thanks folks."
Anonymous, Reckitt. (24/4/2023 (Monday) to 29/4/2023 (Saturday))
"Training camp allows to focus and not being disturbed by daily routine"
SL, LnA. (24/4/2023 (Monday) to 29/4/2023 (Saturday))
"Great training at a well suited facility for long hours studying to get a qualification in a short period of time."
Anonymous. (27/4/2023 (Thursday) to 29/4/2023 (Saturday))
"It was my third training with Firebrand and each time I was very satisfied with the content, the process and the result."
Mathias Hemmerling. (24/4/2023 (Monday) to 29/4/2023 (Saturday))
"I enjoyed the broad overview of the subject matter I got here. Speaking with a experienced person of the field gives you great information. In the end I felt more knowledgeable and I''m looking forward to implementing the things in my daily work life."
Sander De Schrijver, Sollitics. (25/4/2023 (Tuesday) to 28/4/2023 (Friday))
Course Dates
Start |
Finish |
Status |
Book now |
|---|---|---|---|
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17/8/2023 (Thursday) |
18/8/2023 (Friday) |
Open |