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Our accelerated courses are now available online. Save 50% on a second course if you attend one before the end of April 2020.

ISO 20000 Lead Auditor - IT Service Management

- Just 3 Days
Accelerated ISO training, ISO course and ISO certification

Get ISO 20000 Lead Auditor certified 40% faster than traditional training, on this official PECB (Professional Evaluation and Certification Board) course.

In just three days, you’ll learn how to manage a team of auditors by applying widely-recognised audit principles, procedures and techniques. Prove you have the knowledge needed to audit an IT Service Management System (ITSMS) based on the ISO 20000 standard.

You'll learn:

Read more...

  • How to perform an ISO 20000 internal audit, following the ISO 19011 guidelines
  • How to perform an ISO 20000 certification audit, following the ISO 19011 guidelines and ISO 17021 specifications
  • The necessary expertise to manage an SMS audit team
  • Operation of a service management system that conforms to ISO 20000
  • The relationships between ISO/IEC 20000-1, ISO/IEC 20000-2 and ITIL

Become a certified Lead Auditor faster than anywhere else

Master audit techniques and get ISO 20000 trained in only 3-days. Prove you can conduct an audit efficiently by learning how to manage audit teams, communicate with customers and provide effective conflict resolutions.

This course has been developed in-line with:

  • ISO 20000-2: Guidelines for the implementation of an ITSMS
  • ISO 10006: Quality management systems - Guidelines for quality management in projects
  • ITIL

You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £300. You can also apply for the following certifications, depending on your level of experience:

  • Certified ISO/IEC 20000 Provisional Auditor
  • Certified ISO/IEC 20000 Auditor
  • Certified ISO/IEC 20000 Lead Auditor

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Four reasons why you should sit your ISO 20000 course with Firebrand Training

  1. You'll be ISO 20000 trained and certified faster. Learn more on this 3-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your ISO 20000 course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass ISO 20000 first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study ISO 20000 with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 75.346 students saving more than one million hours since 2001

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Introduction to Service Management System (SMS) concepts as required by ISO 20000

  • Normative, regulatory and legal framework related to Service Management
  • Fundamental principles of Information Technology Service
  • The ISO 20000 certification process
  • Understanding an Information Technology Service Management System (SMS)
  • Detailed presentation of the clauses 4 to 10 of ISO 20000-1

Planning and Initiating an ISO 20000 audit

  • Understanding fundamental audit concepts and principles
  • Audit approach based on evidence and on risk
  • How to prepare for an an ISO 20000 certification audit
  • SMS documentation audit
  • Conducting an opening meeting

Conducting an ISO 20000 audit

  • Communication during the audit
  • Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
  • Audit test plans
  • Formulation of audit findings
  • Documenting non-conformities reports

Concluding and ensuring the follow-up of an ISO 20000 audit

  • Audit documentation
  • Quality review
  • How to conducting a closing meeting and conclusion of an ISO 20000 audit
  • Evaluation of corrective action plans
  • What is the ISO 20000 Surveillance audit?
  • ISO 20000 internal audit management program

See Exam Track...

You'll sit the following exam during the course:

  • PECB Certified ISO / IEC 20000 Lead Auditor

See What's included...

  • Student manual - containing over 450 pages of information and practical examples.
  • Certificate - worth 31 CPE (Continuing Professional Education) credits.

Your accelerated course includes:

  • Accommodation
  • Meals, unlimited snacks, beverages, tea and coffee
  • On-site exams**
  • Exam vouchers**
  • Practice tests*
  • Certification Guarantee**
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Hands-on training through Lecture | Lab | ReviewTM
  • Digital courseware (if available)
  • * Some exceptions apply
  • ** Some exceptions apply. Please refer to the Exam Track
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

See Prerequisites...

We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call (0)8 52 50 01 66 and speak to one of our enrolment consultants, who can help you with a training plan.

See When...

ISO ISO 20000 Course Dates

Start

Finish

Status

Location

Book now

25/11/2019 (Monday)

27/11/2019 (Wednesday)

Finished

-

 

30/3/2020 (Monday)

1/4/2020 (Wednesday)

Wait list

Nationwide

 

11/5/2020 (Monday)

13/5/2020 (Wednesday)

Limited availability

Nationwide

 

22/6/2020 (Monday)

24/6/2020 (Wednesday)

Open

Nationwide

 

3/8/2020 (Monday)

5/8/2020 (Wednesday)

Open

Nationwide

 

14/9/2020 (Monday)

16/9/2020 (Wednesday)

Open

Nationwide

 

We've currently trained 75.346 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
96,78% have said Firebrand exceeded their expectations:

"Its intense but rewarding having the pass guarantee is great comfort."
Steve Brain. (15/1/2020 to 17/1/2020)

"I feel well trained to lead ISO 27001 implementations after attending the Firebrand Training."
Sofia Larsson, Secure State Cyber AB. (16/9/2019 to 18/9/2019)

"Good location to isolate yourself from distractions."
Anonymous. (24/4/2019 to 26/4/2019)

"Great experience. Enough time to cover material. Ready for exam."
Abdirahman Wardhere, AWKU Consulting Ltd - Aviva. (24/4/2019 to 26/4/2019)

"Professional and focussed training."
Klaus Wind, Danish Prison and Probation Service. (24/4/2019 to 26/4/2019)

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