ISO 20000 Foundation | Firebrand Training

Overview

Master the best practices for implementing and managing an IT Service Management System - as specified in ISO/IEC 20000-1:2018 - in just 1 day.

On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.

You’ll be introduced to the ISO 20000 family of standards and study:

Understand the basic service management concepts, definitions, and approaches
Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1

You’ll take the PECB Certified ISO/IEC 20000 Foundation exam as part of your accelerated course. This exam is covered by your Certification Guarantee.

As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.

If you are responsible for the implementation of the ISO 20000 standard, this 1-day course is ideal for you. This course is also beneficial for:

Auditors
Members of an IT Service team
Technicians involved in operations related to an SMS
Those who want to learn about the processes of a Service Management System (SMS)

See prices now to find out how much you could save when you train at twice the speed.

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Four reasons why you should sit your ISO 20000 Foundation course with Firebrand Training

You'll be ISO 20000 Foundation trained and certified faster. Learn more on this 1-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
Your ISO 20000 Foundation course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
Pass ISO 20000 Foundation first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
Study ISO 20000 Foundation with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134.561 students saving more than one million hours since 2001

Benefits

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Introduction to Service Management System (SMS) concepts as required by ISO 20000

Introduction to the ISO 20000 family of standards
Introduction to management systems and the process approach
Fundamental principles in IT Service Management
General requirements presentation of ISO/IEC 20000-1:2018 clauses
Implementation phases of the ISO/IEC 20000:2018 framework
Continual improvement of IT management
Conducting an ISO/IEC 20000-1:2018 certification audit

Implementing the IT service management processes based on ISO 20000 and Certification Exam

Planning and implementing change management
Supplier management
Relationship management
Problem management
Release management

Exam Track

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

PECB Certified ISO/IEC 20000 Foundation exam

The PECB Certified ISO/IEC 20000 Foundation exam meets the requirements of the PECB Examination and Certification Programme (ECP).

This one-hour exam covers the following competence domains:

Domain 1: Fundamental principles and concepts of IT Service
Domain 2: IT Service Management System (SMS)

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

There are no prerequisites for this accelerated course.

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call (0)8 44 68 27 85 and speak to one of our enrolment consultants, who can help you with a training plan.

Reviews

We've currently trained 134.561 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
96,41% have said Firebrand exceeded their expectations:

"Content very extensive and the material was followed by the tutor to the page. Many quick tests / quizzes which were useful."
Jeff Proctor, Volks Wagen UK. (8/11/2023 (Wednesday) to 10/11/2023 (Friday))

"Best place to train. Your are not disturbed in any way and can focus on the training. Facility er in top very nice accomidations and trainer is awsome in getting all focussed no matter level of skills and competences. I fully recommend Firebrand if you need the best this is it no other can supply better options."
Martin Mathiassen, Erhvervsministeriets Departement. (23/8/2023 (Wednesday) to 25/8/2023 (Friday))

"Very full-on and very interesting course."
Jonathan Freedman, Howard Kennedy LLP. (23/8/2023 (Wednesday) to 25/8/2023 (Friday))

Course Dates

Start	Finish	Status	Location
19/2/2024 (Monday)	19/2/2024 (Monday)	Finished - Leave feedback	-
24/6/2024 (Monday)	24/6/2024 (Monday)	Wait list	Nationwide
5/8/2024 (Monday)	5/8/2024 (Monday)	Limited availability	Nationwide
16/9/2024 (Monday)	16/9/2024 (Monday)	Open	Nationwide
28/10/2024 (Monday)	28/10/2024 (Monday)	Open	Nationwide
9/12/2024 (Monday)	9/12/2024 (Monday)	Open	Nationwide

ISO - 20000 Foundation - IT Service Management