ITIL® - ITIL® 4 Foundation certification

Duration

Duration:

Just 2 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

27/6/2024 (Thursday)

Overview

ITIL ATO

Achieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy, becoming an ITIL certified strategic leader.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products and services. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.

In 2 days, you'll learn how to:

  • Key concepts in the ITIL 4 framework
  • The ITIL service value system
  • The four dimensions of service management
  • ITSM
  • The seven guiding principles of ITIL 4

This accelerated ITIL Foundation course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. With the use of our Lecture | Lab | Review technique, Firebrand offer and support your various learning needs, guaranteeing you absorb information 40% faster and return certified.

The ITIL 4 Foundation certification is a prerequisite to gaining the ITIL Practitioner certification.

ITIL training courses are accredited and delivered by ATO Firebrand UK.

Residential and Online ITIL foundation training

With Firebrand you’ll learn from expert instructors to enhance your understanding of the course material. We offer both a classroom-based and ITIL foundation online training course, including everything you need to get certified in record time:

  • Official courseware, labs and practice exams
  • ITIL 4 Foundation certification exam
  • Accommodation, meals and snacks (for residential courses)

Important note: From January 2023, All Global Best Practice certifications provided by Axelos will require recertification after 3 years. This will affect every certification issued from 1st January 2020 onwards and previous certification holders will be given 6 months to renew their certification. If you would like to know more, please do not hesitate to contact us to discuss your recertification requirements.

This course is delivered through our UK training centre.

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expert qualification.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Four reasons why you should sit your course with Firebrand Training

  1. You'll be trained and certified faster. Learn more on this 2-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134.561 students saving more than one million hours since 2001

Benefits

The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a professional approach to service delivery
  • Productivity
  • Project Management
  • Use of skills and experience
  • Operating efficiencies
  • Business Strategy
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Curriculum

  • Module 1: Introduction to ITIL® 4
  • Module 2: Key Concepts
  • Module 3: The ITIL® 4 Service Value System
  • Module 4: ITIL® 4 Practices
  • Module 5: 4 Dimensions of Service Management

Exam Track

As part of your accelerated course, you will prepare for and sit the following exam, covered by your Certification Guarantee:

ITIL® 4 Foundation exam

  • Format: Multiple-choice
  • Number of questions: 40 questions
  • Passing score: 65% (26 marks out of 40)
  • Duration: 1 hour

Achieving this exam will grant you official ITIL certification.

What's Included

On your all-inclusive accelerated course, you’ll also receive:

ITIL® 4 accredited courseware

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

To be eligible to attend this accelerated ITIL Foundation course, you must meet the following experience and knowledge requirements:

  • End-user level computer and networking skills
  • Work experience in IT service support or IT service delivery

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call (0)8 44 68 27 85 and speak to one of our enrolment consultants, who can help you with a training plan.

Reviews

We've currently trained 134.561 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
96,35% have said Firebrand exceeded their expectations:

"A really well-run residential course, highly recommend."
Anonymous. (25/4/2024 (Thursday) to 26/4/2024 (Friday))

"Staff was super helpful and instructor was very informative"
Anonymous. (22/2/2024 (Thursday) to 23/2/2024 (Friday))

"Excellent service! Easy to book, join, learn, eat, sleep, pass."
R.L.. (22/2/2024 (Thursday) to 23/2/2024 (Friday))

"The trainer is highly knowledgeable on the content of the course. He has been instrumental to validate and understand some of the concepts. I will definitely recommend this course to my colleagues as it is great value for money."
Ana Veldhuis, Shell. (22/2/2024 (Thursday) to 23/2/2024 (Friday))

"An excellent and informed training experience"
David Threlfall, Arcadis. (22/2/2024 (Thursday) to 23/2/2024 (Friday))

Course Dates

ITIL® - v3 Foundation (ITIL 4)

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