ITIL® - Foundation Certification (ITIL V4)

Duration

Duration:

Just 2 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

21/10/2021 (Thursday)

Overview

ITIL ATO

Achieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.

In 2 days, you'll learn how to:

  • Key concepts in the ITIL 4 framework
  • The ITIL service value system
  • The four dimensions of service management
  • ITSM
  • The seven guiding principles of ITIL 4

This accelerated ITIL Foundation course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. With the use of our Lecture | Lab | Review technique, Firebrand offer and support your various learning needs, guaranteeing you absorb information 40% faster and return certified.

The ITIL 4 Foundation certification is a prerequisite to gaining the ITIL Practitioner certification.

Residential and Online ITIL foundation training

With Firebrand you’ll learn from expert instructors to enhance your understanding of the course material. We offer both a classroom-based and ITIL foundation online training course, including everything you need to get certified in record time:

  • Official courseware, labs and practice exams
  • ITIL 4 Foundation certification exam
  • Accommodation, meals and snacks (for residential courses)

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expert qualification.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Four reasons why you should sit your course with Firebrand Training

  1. You'll be trained and certified faster. Learn more on this 2-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 108.090 students saving more than one million hours since 2001

Benefits

The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Curriculum

  • Module 1: Introduction to ITIL® 4
  • Module 2: Key Concepts
  • Module 3: The ITIL® 4 Service Value System
  • Module 4: ITIL® 4 Practices
  • Module 5: 4 Dimensions of Service Management

Exam Track

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • ITIL® 4 Foundation
    • Multiple choice
    • 40 questions
    • 65% (26 marks out of 40) required to pass
    • 60-minute duration
    • Closed book

What's Included

On your all-inclusive accelerated course, you’ll also receive::

ITIL® 4 accredited courseware

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

To be eligible to attend this accelerated ITIL 4 Foundation course, you must meet the following experience and knowledge requirements:

  • End-user level computer and networking skills
  • Work experience in IT service support or IT service delivery

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call (0)8 52 50 01 66 and speak to one of our enrolment consultants, who can help you with a training plan.

Reviews

We've currently trained 108.090 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
96,66% have said Firebrand exceeded their expectations:

"I went into this a little apprehensive about how the mix of online students and in class student would work, but I felt it was handled excellently. The material and trainer were both fantastic and I will most definitely return again should the opportunity arise."
Daniel Pierce, Legal and General. (12/8/2021 (Thursday) to 13/8/2021 (Friday))

"The instructor was great and went through everything clearly and was very approachable. The course material was broken down into manageable parts."
Michael Burrow, EK Services. (12/8/2021 (Thursday) to 13/8/2021 (Friday))

"Very well presented and explained course. The instructor made the course very enjoyable, easy to follow and understand, as well as making everyone feel welcome."
Michael Walters, Busy Bees Nurseries. (12/8/2021 (Thursday) to 13/8/2021 (Friday))

"Good course, excellent documentation. At first, I was concerned that online training would not be as good as face to face in class, but it was as good, if not a better experience. Thanks!"
GB, Project EU. (20/7/2021 (Tuesday) to 21/7/2021 (Wednesday))

"The trainer was very informative without going into too much detail and provided good examples and a good amount of interaction."
A.S., Itec Group LTD. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

Course Dates

ITIL® - v3 Foundation (ITIL 4)

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21/10/2021 (Thursday)

22/10/2021 (Friday)

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