CompTIA - Convergence Technologies Professional (CTP+)



Just 3 Days



Classroom / Online / Hybrid

Next date

Next date:

28/6/2021 (Monday)


CompTIA Convergence Technologies Professional (CTP+) certification proves that you have high-level knowledge and skills to sell and service components of data, voice and multimedia convergence technologies.

On the three-day accelerated CompTIA CTP+ course, you'll learn about:

  • Data and Internet protocol (IP) networking
  • Voice and telephone services
  • Convergence networking

Four reasons why you should sit your course with Firebrand Training

  1. You'll be trained and certified faster. Learn more on this 3-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 102.637 students saving more than one million hours since 2001



You'll learn the following, to ensure you pass the CTP+exam at the end of the course:

Data Networking Domain

Industry Standards and Protocols Objectives

  • Layers of the OSI reference model
  • Functions of each layer of the OSI reference model
  • Protocols and Services of each OSI layer
  • Data encapsulation (including but not limited to: data, segment, packet, frame) in relation to frame assembly

LAN/WAN Infrastructure Objectives

  • LAN topologies (including but not limited to: ring, bus, star)
  • WAN topologies (including but not limited to: full mesh, partial mesh, point-to-point)
  • Routers, switches and hubs in relation to data networking hardware
  • Modem and CSU/DSU in relation to data networking hardware
  • Standards, protocols and their characteristics (including but not limited to: 802.2, 802.3, 802.5, PPP, frame relay, ATM, SONET/SDH)
  • Spanning Tree Protocol (STP)
  • DTE and DCE
  • Cabling (including but not limited to: CAT3, CAT5, shielded twisted pair [STP], V.35, thinnet, RG58, fiber optic [single-mode, multi-mode])
  • Cable terminators
  • VLANs
  • MAC address

IP Protocols Objectives

  • IPv4 and IPv6 addresses
  • Network classes (A, B, C, D)
  • Network, host and broadcast addresses
  • Private network numbers
  • Subnet masking
  • Host addresses in a subnet
  • Host address and subnet mask
  • Subnet mask by both the bit count and dotted decimal notation
  • Routed and routing protocols
  • Dynamic, static and default routes
  • DNS features and functions
  • DHCP features and functions
  • NAT features and functions
  • Connection-oriented and connectionless transport in relation to TCP/UDP
  • Well-known, registered and random/dynamic ports in relation to TCP/UDP
  • Common ports (including but not limited to: Telnet, HTTP, FTP, TFTP, SMTP, POP3, SNMP, DNS) in relation to TCP/UDP

Troubleshooting Objectives

  • ICMP (tracert, ping and error messages) in relation to troubleshooting tools
  • Other available troubleshooting tools for cabling, hardware, and configuration of devices (software and hardware)
  • Straight-through vs. crossover cable
  • Common configuration errors in IP devices

Telephony Networking Domain

Industry Standards and Protocols Objectives

  • Standard reference nomenclature (including but not limited to: X.nnn, Q.nnn, I.nnn, E.nnn)

Basic Telephony Concepts Objectives

  • Call-processing steps (call setup, call connection, call completion)
  • Analog trunks and station lines
  • Electrical characteristics of ground-start and loop-start analog trunks (not including local voltage specifications)
  • Various types of E&M trunks (2W/4W audio) in relation to analog trunks
  • DSH technologies (including but not limited to: DS0, DS1, DS3, OC3, OC12, OC48, OC192)
  • Analog ringing (electrical specs) vs. digital alerting (A&B bits) in relation to signaling types
  • Analog transmission impairments involved in a phone call (including but not limited to: loss, echo, noise, cross-talk, delay)
  • Echo cancellation in 2-wire to 4-wire hybrids
  • Pulse code modulation in telephony
  • A-Law and Mu-Law in relation to digitising voice
  • Functions of class 4 (tandem) and class 5 (end-office) switches in relation to PSTN/GSTN
  • Various numbering plans (including but not limited to: global, NANP, private)
  • Digital Signal Hierarchy (DSH) terminology (STRATUM)
  • FXO and FXS interfaces

Infrastructure Objectives

  • Safety procedures (including but not limited to: cabling, power, grounding, ESD, NEBS)
  • Proper cabling procedures in specific environments (PVC vs. plenum)
  • Troubleshooting tools (including but not limited to: 4-pair tester, inductor/buzzer/toner, linesman test set (butt set), volt meter, laptop)
  • Symptoms of improper clocking configuration
  • Various cable terminations (including but not limited to: USOC/RJ-nn standards, ITU/V.nnn standards)

Signaling Objectives

  • Signaling of ground-start and loop-start analog trunks (not including line voltages)
  • In-band vs. out-of-band in relation to signaling types
  • Signaling functions of ISDN (e.g., ISDN BRI, ISDN PRI, ISDN 23 and ISDN 30) and SS7/C7
  • E&M, ground start, loop start and OPX in relation to signaling types (A, B, C and D bits)
  • Analog dialing (DTMF) vs. digital addressing (set-up messages) in relation to signaling types

Convergence Technologies Domain

Industry Standards and Protocols Objectives

  • Major industry standards (including but not limited to: 802.x, RFCxxxx, E.nnn, G.nnn, H.nnn, Q.nnn, X.nnn) relevant to convergence
  • Major standards bodies (including but not limited to: IEEE, ITU, IETF, EIA, TIA, ANSI, Bell) relevant to convergence

Voice-over Convergence Objectives

  • Latency, jitter and wander, and their impact on real-time communications
  • Importance of a jitter buffer
  • Impact of large data frames on real-time communications
  • Quality of Service (QoS) in converged networks
  • Quality of Service (QoS) technologies (including but not limited to: RSVP, DiffServ, IntServ, 802.1P/Q) for converged networks
  • Common codecs (G.7xx) and their bandwidth requirements in a converged environment
  • Compressing voice
  • T1, E1 and J1 for data and voice
  • Bandwidth of packetized voice
  • Transporting modem and fax through a converged solution

Topology Convergence Objectives

  • Signalling protocols for converged networks (including but not limited to: H.245, H.320, H.323, H.450, SIP, MGCP, NCS)
  • Function of a gatekeeper
  • Call flows between convergent-based and circuit-based calls
  • Function of gateways
  • Characteristics of circuit-switched and packet-switched technologies

Exam Track

You'll sit the following exam:

  • CN0-201 exam - CompTIA Convergence Technologies Professional (CTP+)

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)


It is recommended that you are CompTIA Network+ certified or equivalent, plus have 18-24 months of experience in data networking, telephony and other convergence-related technologies.

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call (0)8 52 50 01 66 and speak to one of our enrolment consultants, who can help you with a training plan.


We've currently trained 102.637 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
96,68% have said Firebrand exceeded their expectations:

"I do not have a lot of experience in network security but there is a lot of information given during this class. The labs give you the opportunity to get some hands-on experience which helps you understand issues better."
Saba Ghazi, USAFE. (25/1/2021 (Monday) to 27/1/2021 (Wednesday))

"Well structured instruction and well instructed as a remote learning experience. All credit to the in depth knowledge presented by our instructor."
J.M.. (29/3/2021 (Monday) to 1/4/2021 (Thursday))

"Interaction with firebrand as a BT Apprentice was good. Very well informed and constant reminders help to make sure you don't fall behind and making sure you know what you need to do."
Joshua Wallace, BT. (4/2/2021 (Thursday) to 7/2/2021 (Sunday))

"I have recently completed the CompTIA A+ course Firebrand are offering to apperentices, this course was really helpful with expanding my knowledge. I would highly recommend this course to anyone who is going for to take the CompTIA A+ exam as it is instuctor led and the instructors can answer any question you may have and give you exam tips that i personally found very helpful when preparing for the exam."
James Blower, BT PLC. (4/2/2021 (Thursday) to 7/2/2021 (Sunday))

"Firebrand go out of their way to provide all the necessary information you need to pass your course."
R.B., BT. (4/2/2021 (Thursday) to 7/2/2021 (Sunday))

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