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The Microsoft Dynamics CRM 2013 certification is your way to maximise the functional use of the latest version of the Dynamics CRM business solution.
Learn how to install, configure and administer Microsoft Dynamics CRM 2013 by getting your CRM 2013 certification, in just eight days. On this course you'll gain the academic, strategic and hands-on experience you need to successfully implement and manage the latest Dynamics CRM system.
This course covers the keys areas involved in implementing Dynamics CRM either as a Microsoft Partner or an end user. For Microsoft Partners it includes the three exams required to gain the Dynamics CRM Competency. You and your staff will be able to begin working on Dynamics CRM immediately after completing this eight day course.
Get your Microsoft Dynamics CRM 2013 certification and you'll be able to distinguish yourself as an expert in CRM 2013.
Interested? See prices or call +44 207 907 1120
You will learn the following new Microsoft Dynamics CRM 2013 features, which you'll be able to implement as soon as you leave the course:
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
Interested? See prices or call +44 207 907 1120
This module provides a high-level overview of the high-availability options.
The Sales module within Microsoft Dynamics CRM provides a flexible framework for organisations to track, manage, and analyse parts of their sales cycle as well as its overall success.
This course describes the components used in Microsoft Dynamics CRM Sales Management and explains how they can apply to various business scenarios. It also details the entities or record types that Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organisations can determine which aspects of the Sales module framework are appropriate for their organisation.
This module introduces the tracking and management features of the Sales module in Microsoft Dynamics CRM. It is rare that two organisations follow the same sales process, even if the organisations are within the same industry. For this reason, Microsoft Dynamics CRM does not dictate a rigid process. Instead it provides a framework around which an organisation can build a custom sales process.
This module describes the components of the Microsoft Dynamics CRM sales process. It also details the entities or record types Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organisations can determine which aspects of the sales process framework are appropriate for them.
In Microsoft Dynamics CRM, qualified leads, such as those that have estimated revenue associated with them, become opportunities. When a prospect or customer expresses qualified interest in buying the business' products or services, that prospect or customer is considered an opportunity. This is an important part of the sales process because this is where the sales team spends most of its time and effort. The process of working on an opportunity may include several customer interactions. How well the sales team manages this stage can mean the difference between a win and a loss.
This course describes the role of the product catalog in Microsoft Dynamics CRM and the benefits of using it. It shows the tasks that are required to configure a product catalog, including setting up and maintaining unit groups, products, and price lists. It also describes and demonstrates the important role of the product catalog and price lists in the sales process.
Microsoft Dynamics CRM provides tools that capture important sales information and uncover new business opportunities. Although quotes, orders, and invoices are important to the sales process and provide a complete view of the customer, implementing a sales process allows users to initiate, track, and close sales consistently and efficiently.
The product catalog in Microsoft Dynamics CRM helps companies build a central repository for managing products, services, charges, and fees. The tasks required to set up a product catalog include setting up and maintaining unit groups, products, and price lists. Microsoft Dynamics CRM also supports discount lists, which help companies provide customers with incentives to buy more products.
Microsoft Dynamics CRM uses two record types known as Goal Metrics and Goals. These record types combine to provide a powerful, flexible set of goal management features. Goal management allows organisations to track individual, team, and organisational progress toward specific goals.
Microsoft Dynamics CRM includes a comprehensive set of features that increases the efficiency of customer service operations. This module introduces Microsoft Dynamics CRM Customer Service terminology and customer scenarios that the Customer Service module might be used. The module discusses the basic components of case management, and works with the knowledge base, queues, and service contracts. The module also provides an overview of service scheduling and service management.
Customer service is important to a customer relationship management strategy. Microsoft Dynamics CRM provides many features that organisations can use to manage the services they provide to customers. This module discusses cases and how the cases can be used together in service management functions.
Most customer service organisations use a knowledge base to provide customer service representatives (CSRs) with the information that they must have to answer questions about a product or service. In Microsoft Dynamics CRM, the Knowledge Base provides a central repository for an organisation's information, stored as Articles and organised by Subject.
A queue is an area that is used to organise and store activities and work items that are waiting to be processed. A queue is also used for activities and work items that are currently being worked on. Microsoft Dynamics CRM includes queuing and workflow tools to improve how incoming requests for sales, marketing, and customer service are handled.
Microsoft Dynamics CRM provides many features that organisations can use to manage the services they provide to customers. This module describes how contracts can be used together with other record types in Microsoft Dynamics CRM to help service and manage functions.
In Microsoft Dynamics CRM, many methods are available to analyse and report Service Management information. By default, several reports are available, and this includes the “Case Summary Table” report. This report is discussed in this module.
This module provides an overview of the service scheduling features of Microsoft Dynamics CRM. The organisations that use service scheduling require a complex combination of resources. Service scheduling considers the availability of employees, facilities, and equipment to make sure that the resources are available to deliver service activities for customers.
Interested? See prices or call +44 207 907 1120
We’ll prepare you for, and test you in, the following exams:
Interested? See prices or call +44 207 907 1120
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +44 207 907 1120.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
Interested? See prices or call +44 207 907 1120
You should have a general working knowledge of:
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on +44 207 907 1120 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
Interested? See prices or call +44 207 907 1120
When do you want to sit your accelerated course?
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Here's the Firebrand Training review section. Since 2001 we've trained exactly 67.286 students and asked them all to review our Accelerated Learning. Currently, 96.64% have said Firebrand exceeded their expectations:
"VERY intense, and included a lot of other tips & tricks regarding CRM2013 that was not included in the courseware."
Jens Lovmark, Explizit AB. - Microsoft Dynamics CRM 2013 (8 days) (1/2/2015 to 8/2/2015)
"Hard but rewarding week."
Anonymous - Microsoft Dynamics CRM 2013 (8 days) (16/11/2014 to 23/11/2014)
"Intensive course, good for getting up to speed with a technology quickly."
Dominic Burnard. - Microsoft Dynamics CRM 2013 (8 days) (16/11/2014 to 23/11/2014)
"Great way to learn in a short period of time and get qualified."
Peter Norman, ConsultCRM. - Microsoft Dynamics CRM 2013 (8 days) (16/11/2014 to 23/11/2014)
"Very Intense course but extremely useful."
Anonymous - Microsoft Dynamics CRM 2013 (8 days) (16/11/2014 to 23/11/2014)
"Very well organised with excellent facilities. Very knowledgeable tutor."
M.B. - Microsoft Dynamics CRM 2013 (8 days) (16/11/2014 to 23/11/2014)
"The instructor is a great trainer with a lot of knowledge in CRM. He makes this difficult course more enjoyable "
Bogdan Cretu. - Microsoft Dynamics CRM 2013 (8 days) (10/8/2014 to 17/8/2014)
"This is the best training course I have ever attended. I hope to have the opportunity to take another course from this instructor again in the future. "
Lee Drinkall, Consult CRM. - Microsoft Dynamics CRM 2013 (8 days) (10/8/2014 to 17/8/2014)
"The instructor was exceptional and enabled me to fill the gaps in my knowledge about CRM. He was able to bring real business scenarios and put things into perspective. I feel he went above and beyond the courseware provided to provide an invaluable learning experience. Being technically savvy he was able to answer any question that was put his way, or investigate with the class as a whole. "
Rachel van Rensburg, CosultCRM. - Microsoft Dynamics CRM 2013 (8 days) (10/8/2014 to 17/8/2014)
"You need to understand the intensity of this course and consider how much background knowledge you have. If you have no previous knowledge, this course is extremely intense, but worthwhile."
Brian Edge, Self Employed Contractor. - Microsoft Dynamics CRM 2013 (8 days) (18/5/2014 to 25/5/2014)
"The course was very intensive, however the instructor and facilities were excellent. I gained a lot from the course overall. "
L.H, Corefocus Consultancy. - Microsoft Dynamics CRM 2013 (8 days) (18/5/2014 to 25/5/2014)
"The training was intense but focussing on the subject like this has certainly been effective."
M.K. - Microsoft Dynamics CRM 2013 (8 days) (18/5/2014 to 25/5/2014)
"It is definitely intense and quite hard but its worth it. "
Mohammed Saeed, Joseph Chamberlain College birmingham. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (9/4/2018 to 14/4/2018)
"Clear and concise, with practical lab examples."
M.W., TfL. - Microsoft MTA: Windows Server Administration Fundamentals (2 days) (9/4/2018 to 10/4/2018)
"My experience at the Firebrand Training Centre has been comfortable. The environment is peaceful which aids concentration and thinking. Food is good with a variety and range that also meets my dietary requirements. "
P.A., Firebrand. - Microsoft Programming in C# (4 days) (3/4/2018 to 6/4/2018)
"I think the instructor has done really well to deliver a course which is technically demanding. He has a good way of breaking complex theory down to simple terms. "
Anonymous - Microsoft Programming in C# (4 days) (3/4/2018 to 6/4/2018)
"- Trainer was excellent, very knowledgeable and good at explaining concepts, very helpful when it came to clarifying things.
- While the days were long, the frequent breaks ensured concentration could be maintained (infinite coffee also helped with this!)
- Accommodation was excellent
- Food and drink were excellent! Excellent variety of food on offer, and different food every day.
- Wide range of facilities at Wyboston Lakes, and the lake is great for a walk after a long training session."
Anonymous - Microsoft MTA Software Development Fundamentals (2 days) (26/3/2018 to 27/3/2018)
"Great course, very informative. We had a great instructor who has had practical experience. Lots of time spent with face-to-face instruction. Hands on material that we were able to work with as well. Really enjoyed my time here and will recommend to other colleagues as well. As an added bonus the food was great too!"
C.H.. - Microsoft MTA Software Development Fundamentals (2 days) (26/3/2018 to 27/3/2018)
"I love the bootcamp format (tried other training provider that only deliver 9:00 am to by 5:00 pm just wont work)!"
Melody Lam. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (12/3/2018 to 16/3/2018)
"Excellent speedy and professional learning environment. Knowledge on subject matter for the course superb by instructor."
Fredrik Olander, Max Matthiessen. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (12/3/2018 to 16/3/2018)
"Having never had any working experience on any SQL Server product, I enrolled on this course. The accelerated nature and the efficient way the course was presented helped me absorb the concepts. I am over the moon to have passed my very first Microsoft exam at Firebrand!"
Gordon Hepburn , Kerry. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (12/3/2018 to 16/3/2018)
"Highly focused training with experienced teacher and great documentation.
"
Alfredo Hidalgo Iglesias, BYG. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (12/3/2018 to 16/3/2018)
"My first experience of Firebrand, training was fantastic, instruction as just the right combination of talking, demonstrating and practical work. Definitely recommend."
Tom Odell, BUUK Infrastructure. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (10/3/2018 to 12/3/2018)
"Excellent venue, resources and friendly staff.
Thank you!
Excellent venue, that is accessible and very close to perfect accommodation."
Christopher Harvey, Grafton Merchenties GB. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (5/3/2018 to 10/3/2018)
"Great way to learn x2 faster in a complete learning bubble A*
I choose Firebrand to give me accelerated learning, certification and real world experience through the excellent trainers.
Thank you Firebrand."
Roy Casana, Designated . - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (5/3/2018 to 10/3/2018)
"Excellent facilities, and a world class trainer who went out of his way to delivery the course and more. I would consider doing another Firebrand course."
Tim Harborne, Carillionarmey. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (5/3/2018 to 10/3/2018)
"The trainer was excellent, as he was very informative, friendly and patient. I do wish that there was more time for the course, because I found it difficult to process such a vast amount of information, in such a short space of time."
Anonymous - Microsoft MTA Database Fundamentals (2 days) (8/3/2018 to 9/3/2018)
"The instructor was a very interactive and enjoyable tutor. His vast knowledge was clear and he explained everything in great detail."
J.H., Lloyds Banking Group. - Microsoft MTA Database Fundamentals (2 days) (8/3/2018 to 9/3/2018)
"At the beginning of the course, I had very little knowledge but feel as though I have learn a lot in a short space of time."
Anonymous - Microsoft MTA Database Fundamentals (2 days) (8/3/2018 to 9/3/2018)
"Great teacher"
A.N., Lloyds banking group . - Microsoft MTA Database Fundamentals (2 days) (8/3/2018 to 9/3/2018)
"At the beginning of the course, I had very little knowledge but feel as though I have learnt a lot in a short space of time."
Anonymous - Microsoft MTA Database Fundamentals (2 days) (8/3/2018 to 9/3/2018)
"Great course and tutor who was very enthusiastic and helpful."
Anonymous - Microsoft MTA Database Fundamentals (2 days) (8/3/2018 to 9/3/2018)
"Concise and highly informative, with a combination of clear theoretical and practical examples."
M.W., Transport for London. - Microsoft MTA Software Development Fundamentals (2 days) (19/2/2018 to 20/2/2018)
"Very useful and insightful course!"
Rhys Banton-Laing, Schroders. - Microsoft MTA Software Development Fundamentals (2 days) (19/2/2018 to 20/2/2018)
"Firebrand courses are accelerated and intensive but worth the effort. The Instructors do a very excellent job of ensuring all aspects of the course are covered"
Luis Gallagher-Munhica, Comp Consult Ltd. - Microsoft MTA Software Development Fundamentals (2 days) (19/2/2018 to 20/2/2018)
"A fantastic intensive course that will cover installation and configuration. Don't expect it to be easy but DO expect it to be informative. Our instructor balanced real-world examples alongside the theoretical that enabled key technologies to simply Click. With sufficient pre-study this course would be the icing on the cake, as-it-were, and be a gateway into Microsoft certification. Recommended."
Robert Walker. - Microsoft MCSA: Windows Server 2016 (11 days) (8/2/2018 to 18/2/2018)
"It was great to be in an environment with minimal distractions to enable me to achieve the objectives of this course so quickly. The staff are all very friendly and helpful and the accommodation is clean and comfortable. The food was excellent and the training rooms were well equipped with modern equipment."
J.C., James T. Blakeman & Co. Ltd.. - Microsoft MCSA: Windows Server 2016 (11 days) (8/2/2018 to 18/2/2018)
"Training was great as usual. Feeling very prepared for my exam. Thanks to the instructor for all the great training, and to Firebrand once again."
Kristian Ward, Switch Networks Ltd. - Microsoft MCSA: Windows Server 2016 (11 days) (8/2/2018 to 18/2/2018)
"Firebrand has delivered another great course at Wyboston and honestly Ive learnt so much while being on this course its almost unreal.
The last module has blown my mind with its depth.
I definitely recommend this course to anyone who is starting their IT journey.
Also OPS were awesome "
Steven Rincon. - Microsoft MCSA: Windows Server 2016 (11 days) (8/2/2018 to 18/2/2018)
"As long a you can handle the fierceness of the course, I would recommend this to any one who just wants to get on!"
Simon Fenwick, Staysure. - Microsoft MCSA: Windows Server 2016 (11 days) (8/2/2018 to 18/2/2018)
"I had a great experience at firebrand, met loads of great people and had a great teacher."
Julian Lamprea, HEE. - Microsoft Developing Microsoft Azure Solutions (4 days) (13/2/2018 to 16/2/2018)
"My best approach to rapid learning.
Home studying is too slow and lacks discipline for me and time available.
Would rather pay the premium, sleep little, get an awesome trainer, get the skills and then make money from the investment. Thanks Firebrand!"
Roy Casella, Designated. - Microsoft MCSA: Office 365 (5 days) (22/1/2018 to 26/1/2018)
"VERY (and that's in capital letters!) intense training course, but very worthwhile.
I took the training course to get in-depth knowledge of Office365, but ended up passing the exam, with an MCP, even when I didn't intend to take the exams."
John Oliver, Frontline Consultancy. - Microsoft MCSA: Office 365 (5 days) (22/1/2018 to 26/1/2018)
"My Firebrand experience has been, as always, great. I really enjoy it here, all the late nights and worrying are all part of the fun!"
Timothy Farmer. - Microsoft MCSA: Office 365 (5 days) (22/1/2018 to 26/1/2018)
"Well organised, interactive and fun with a mixture of different teaching styles. Pleased with this course!"
S.C.. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (8/1/2018 to 13/1/2018)
"Great Instructor. I love the Measure ups that help prepare for the exam and course content is relevant to today's technologies and older technologies that are still in the exam."
Chris Hunt, Utilita. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (8/1/2018 to 13/1/2018)
"The instructor kept us engaged through long days of intense training. Educational and enjoyable, which isn't easy over a 12 hour day!"
Joe Gibbons, Utilita. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (8/1/2018 to 13/1/2018)
"Firebrand provides beneficial training in great detail. The days are long but engaging and free drinks keep me focused."
Joe Gibbons, Utilita. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (8/1/2018 to 13/1/2018)
"I started programming in C# 6 months ago. My time at firebrand has definitely as least doubled my prior knowledge."
Natalie Flower. - Microsoft Programming in C# (4 days) (3/1/2018 to 6/1/2018)
"For a robust and concentrated burst of structured learning you cannot do better then Firebrand. Your time in the classroom will be intense but you and your course mates will develop a rapport that will support your learning and provide for release during downtime.
For best results come with your course material reviewed and fresh in your mind."
Christopher Helsby. - Microsoft MCSA: Office 365 (5 days) (18/12/2017 to 22/12/2017)
